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November 2023 by crosscord5451 crosscord5451
Nice hardware store. Has special items that home depot and lowes do not carry
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November 2023 by Richard Morehouse
You want the neighborhood hardware store? Then go here. Staff will take care of what you are looking for. And if you need to look for a gift for someone, the whole front of the store has many options. They even have craft wine and beer.
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October 2023 by I
Came in after being ignored at Home Depot and was blown away by the customer service. Rick was incredibly patient and helpful. Took his time to listen/address what I needed and helped me find it. Will def keep coming back to this location.
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September 2023 by N E
Great place to pick up items locally and support small businesses.Staff is really helpful on finding the correct items.You can also buy online and pick up items.
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August 2023 by t s
It really pains me to post this because I have been in Ace fan my entire life. I have shopped the Ace in North Dakota South Dakota Kansas Missouri all over the country. Unfortunately both times I went to this Ace I had a horrible customer service experience. The girls at the front checkouts are very nice kind and accommodating but the young boys who are supposed to be helpful hand are absolutely worthless they act like they don't care at all about your problem or your situation they treat you like you're stupid to be even coming in and asking for help and they certainly don't want to be bothered with your questions. Completely opposite of any other as I have ever been to I'm leaving this in the hopes that management will do something to provide an attitude adjustment for these staff members.If they keep this up they simply won't be in business. People come to Ace because Ace is the place with the helpful hardware man and if that person isn't there they're not going to pay the more expensive prices versus The Big Box store people in service are what Ace is all about if you don't have that you don't have anything.
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August 2023 by Bruce Jones
I am 66 years old and had several items I was in the process of purchasing! I had a pot of coffee that morning! I had to pee! I asked where the restroom was and the middle aged women there told me they don’t have a restroom! I was floored! I asked again to make sure I was hearing right! I did not make my $86.03 dollar purchase! I don’t shop at that store any longer. My neighbor across the street was going to go to Aces and I informed him of my experience at this store. He went to another hardware store!
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July 2023 by Archie Meyer
Great location if you need a quick item and don't need to make the drive to Home Depot or Lowe's. The price differential can be managed by using the Ace app.
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June 2023 by kirbie johnson
Best customer service ever! Nice friendly and literally right down the street. Prices just as reasonable as home depot.
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June 2023 by Jackie Keefer
Fun place to get painting supplies! There's Christmas items in June, on clearance lol! I just wanted to touch and smell everything! This store is like a mini Buc-ee's without the BBQ pulled pork sandwich. A neat surprise around every corner. Very clean with plenty of associates to assist your needs.
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June 2023 by ZR Small
Terrible customer experience. They sold me a used vacuum in a box that had been re-taped. When I opened it and noticed it was obviously used (and didn’t work), I went to exchange it they refused and said I had to work with Craftsman to file a warranty claim. When I asked if they had any information on that process they just said “no”.This place is not the friendly, neighborhood hardware store they pretend to be. They are overpriced and don’t want to do what is right for their customer. This is an inventory management failure on their side and they are letting consumers suffer for their poor attention to detail. I will find a new option, as they are not a good partner in the neighborhood.UPDATE: You didn't even acknowledge that your team restocked and sold a used, broken item and sold it as if it were brand new. That's the issue I have. Along with not owning the problem, your staff also chose to provide no follow-up assistance. Way to try to respond to a negative review by further blaming the customer.
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June 2023 by meagan houston
Great place to shop great deal on Air filters did it curbside. and when you walked in you feel welcome. Par of the store got something for the ladies to browse around.
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April 2023 by Mr. Mark Francis
Always helpful people to assist. However, Ace hardware lacks in lawnmower parts selection. They should take notes from the bigger box stores.
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April 2023 by J
This has been my go to place for some time. Following my last experience, I will shop elsewhere. The cashiers and staff are normally the sweetest, but the arrogance of the staff working the paint counter on 4/13/2023 around 1:30 is what I will remember as I drive by.
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April 2023 by Jeannette Belt
I came in to purchase birdseed and could not find the second of two brands I wanted to buy. I asked Amaia for assistance in locating what I wanted. She checked inventory on her phone and told me they didn’t have any in stock. She carried the 2-20 Lbs of Ace brand seed I did want to buy to the register and I had picked up 2 suet blocks I thought were on sale but she scanned them and they were not on sale. She went back to the shelf and picked two up for me that were in the ad. She checked me out and carried my bags to the car without my asking. I was so appreciative and she was very knowledgeable and a customer service perfectionist. She deserves rewards and I will refer friends to her and your Ace location. Thank you.
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April 2023 by Carolyn Spencer
I went in today to return a product and had the receipt and product was still in the package and never used , it couldn’t be because they had sold me the wrong spout divert back , I had ask for help at your store , and this is the product I asked my handyman if he could install it and he said no he couldn’t because it was the wrong spout for that tub ( I had COVID and then my handyman had heart surgery ( I do not like to have strangers in my house ) so it is true with the circumstances as they were it had elapsed more than 30 days which I was told rudely and as a matter of fact by Hunter, and Danial ,( supposedly the managers ,) .Then I was ask if I wished to buy the right one , in which I informed then I would not being business with this store . This isn’t the first time I have been treated rudely by the staff at this store , they do not need to work with the public. They had told me that they didn’t have a product on a discount sale price and I went to the back and found it and then had to show them the sales and price ,they were rude and never helpful or apologetic, they should not work for anyplace dealing with the public, . When I asked for his help he was inconveniently annoyed.