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November 2023 by Bell Tomball
Today the hispanic woman in her 50s was great worker! Very helpful and so customer service!
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November 2023 by BarbieIrish “Barbie”
Oh yes Home Depot is the best place to find all my needs , specially new paint to cover Jacob art on my walls lol . But I love how they have all the Christmas trees out already and more
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November 2023 by Miguel and Susan Quinones
Be REALLY careful with this store's appliance department, in particular when an associate (female associate, first initial S) tells you that you can return an item. I wanted to replace a built in microwave oven. She showed me online the one that I was interested. We made the arrangements to send someone to measure the space. BEFORE I purchased the microwave oven, I asked what would happen if the oven would not fit in the space. She said that I could return it; I would only have to wait for the money to be credited. Based solely on her representation, I purchased the appliance. Now I am told that the installers have to charge an additional $125 to cut the cabinet about 1/2 inch to install the microwave. When I mentioned that I rather return the appliance and get one that would fit without additional expense, I was told that I could not return the appliance!!! Unbelievable. This is a perfect example of bait and switch.
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October 2023 by Mark Thailer
I was a loyal home depot customer at one time but no more even though it is closer to my house.Had to return something and 10 employees not even looking in your direction to help out. It should be called help yourself depot due to the bad customer service I received on several visits. On my way to Lowes again!
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September 2023 by Mary Jones
Lumbar and tool rental employees were very helpful in regards to picking out the correct wood and shaping it to fit my needs.
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August 2023 by Tin Man
Curbside is phenomenal. They have some of the kindest employees who will even help you load up your material without you even asking them.
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August 2023 by Janet Goggin
Carol in appliances was really helpful getting me what I want.Then HD charges a ludicrous fee of $59 to deliver a microwave! Can’t even deliver to store for pickup. This won’t be my first stop anymore for appliances etc.
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August 2023 by Amy Laslo
Called to rent a tiller, asked a ton of questions, and they assured me it was the right machine. I got there, and it was not in fact as the employee described. Per their project cancelation policy, I should have recieved a refund, but instead, they "can't find my receipt" and charged me $150 for a machine I never picked up or used, even though they emailed me saying there should be a refund. Shady, shady, shady! Now I have to wait 90 days for my bank to file the dispute since I have confirmed text messages and emails for a refund they never processed.
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August 2023 by Ron Morris
Gift card experience was bad. $50 gift card purchased at HEB Katy, Tx. It didn't have a pin number!!! Neither would help. And now the item I purchased is delayed in delivery for a week, after next day delivery was selected. So!!!
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August 2023 by Sherie C.
Purchased a dishwasher, waited a week. Installer and delivery personnel showed up with a dented dishwasher. Waited two more weeks for a new delivery and the two brawny men wouldn't get down on the floor to unscrew the metal legs so it could be pulled out my husband 68 and me 65 are on the floor trying to unscrew the legs. AND in the meantime told us this dishwasher is going to stick out an inch or so past your cabinets. Why didn't the salesperson tell us that, per the installers " because they don't know that." Because they wouldn't help us get the old one out and we had taken up too much of their time on the delivery call they just took back the new one and put in for a refund. Which according to the store manager will take 5-7 days. I will not use that store again. Poor products on arrival, delivery personnel who would rather see you struggle rather than lend literally a hand. Customer service is horrific, go ANYWHERE but here.If I could give no stars I would but it wouldn't let me post the review without it.
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July 2023 by Casey Boutian
It's always something with this store. I went today to get a sheet of plywood. Of course the kind I need has been jammed in the shelving so tight that no one could get it out. They had a nice 70year old gentleman trying to beat it out of there with a hammer, but no success. No one working there could operate a fork lift. So I went to mccoys and got my lumber for $13 dollars more.
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July 2023 by Clete Pfeiffer
Called to confirm that a tool was available for rental and was transferred to the rental dept where I no one ever answered the phone. This happened twice.Then when I went to the store, because there was no other option on Sunday, I went to rent a jack hammer and found out that the $82 price, shown on the website, didn’t include the bits, which cost another $10.What the hell good is a jack hammer without the bits?!!!I left without the tool and will wait until I can find one at any other store on planet Earth that isn’t a Home Depot.
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June 2023 by E P
We love coming to this HD because the the customer service is always amazing and everyone is always so helpful. Their gardening care needs some serious improvement. Trees and plants are always extremely dry and always dying. You can tell their priority is not to provide care but to sell.
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June 2023 by Mubeen Iqbal
Probably the worst hardware store of all time. Not sure how they’re still in businesses. All the workers are standing around doing absolutely nothing, and for some reason they all have a terrible attitude. Home Depot never fails to show what a miserable and useless place they are. Save your money and go to Lowe’s people
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June 2023 by Elsa Sanchez
I love the way Alisa help me out at the paint department her time to explain the stuff to stain my house stairs then headed to Lumber department and Gabriel & Aaron help me out about what kind and explain everything thank usually I have so much trouble finding help so Happy one thing yall could work on the electrical cart some feel like your driving on a flat tire thank you