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July 2023 by harshad Patel
We are very happy with sugarland/university location.we were very impressed with a warm welcome by their staff the min we entered the building.James&Dhaval Patel both were very polite, friendly,courteous, &and very helpful in setting up our account.Thanks .
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June 2023 by Trey Rogers
Grace was really sweet and very helpful today. Wish I could give more stars!
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February 2023 by Sari S.
Good bank, good staff, location is nice, on university blvd. Staff is nice and courteous. I like the gang of people there. Very nice.
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December 2022 by Courtney Knudsen
The worst people you’ll ever meet in your life. Change banks immediately.
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October 2022 by Ro Re
Awful service at the Sugar Land-University off of 59 location. We have a business account with them, and we are considering just going to another bank. They are not helpful, rude, and take way to long to do anything. We have gone to Rosenberg location and Sienna with no issues so we might just considering avoiding this branch. This place use to have staff that was nice and helpful but there’s new people now. We will not be going here anymore.
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October 2022 by D Hendricks
Teller at Sugar Land made opening a new account almost impossible. Took several visits and follow ups. If it wasn’t for the excellent customer service through the N.Houston location, whom we have had a relationship with for years, I would have stayed with my old bank. She made it very difficult.
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June 2022 by Suzanne Hanks
Extremely poor service in the drive-through. I’ve been a customer of Amegy bank for many years but I am seriously considering moving my business.
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March 2022 by Teresa Robbins
Normally we use this branch because customer service is always superior to any other Amegy bank in the area. Today, we unfortunately encountered two rude employees. We needed to complete a couple different transactions - exchange some smaller bills for larger ones, get a cashiers check and deposit a check. The first employee greeted us when we arrived in a flat, monotone voice. Even though her words were polite - it felt insincere. We explained what we needed done and she told us we needed to count the cash ourselves before she would put it through their counting machine. I started counting the money and she said don’t put the bills like that (I was pilling them in a way that if I lost count I could easily recount) because they’ll need to go into the machine straight. I didn’t understand why she couldn’t just count it for us using the machine. Seems inefficient. When she finished depositing our check, she held her hand out without saying a word and gestured she wanted the cash from us. Which I thought was rude. Also, there were customers at the drive thru window, the teller stopped helping us multiple times to go help them and eventually asked another employee to help us with the cashiers check. This employee showed us the cashiers check and asked us to make sure everything was correct. We checked the amount and to whom the check was made out to; “LLC” had been left off. My husband asked if that needed to be on the cashiers check. The teller said You’ll have to call them and ask. My husband said they are probably closed and the teller shrugged her shoulders as if saying “not my problem.” So I said I wrote LLC on the form. She said I can re-do it? We said yes because we are closing on our house and don’t want any snags or issues (but honestly: doesn’t matter what the check is for; We want it done correctly and you asked US to confirm it was correct and it wasn’t so please fix it!) While walking away she sighed loudly as if we were annoying her.Both my husband and I remained polite through out but it was definitely difficult.
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March 2022 by Andrew Daaboul
Lucky there is no 0 star option. Worst possible staff you can have working a bank. I would definitely advise people to take their business elsewhere.
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March 2022 by Justin Pannell
Horrible customer service. Slowest drive thru. Disrespectful staff. They can never provide you with an answer over the phone and ALWAYS say they will call you back, but NEVER do. This is by far the worst Amegy Bank branch in existence, and they should be embarrassed.
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March 2022 by Fox E.
If I seem a little nervous to you, it's because Amegy. Lately, Amegy over the tiniest little things. Located down here in Sugar Land, this is a pretty good bank, and we've been looking for a place to put our money - at least a bunch of new accounts anyway - and this is one of the ones that we've been considering. When we visited, they seemed friendly and affable, and you should check it out when you come down this way, if you need a new bank.
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March 2022 by Samuel S.
My experience with this bank is always the same they take forever to to cash your check even though they have everything that they need on the screen. to make things faster I open an account with them and that didn't change nothing at all , is the only bank that I know that it takes forever and I have three different accounts with different banks
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May 2021 by Heriberto Chavez
very bad customer service. they act like you are going to ask for free money, when you just want to cash a check
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February 2021 by Mo SLIK
Very bad experience.The lady at the front desk was taking forever to cash two checks for me and my wife !!!!We do get paid same checks every two weeks and every time she helped us it has to be taking that long??We have a business account with you guys come on.
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June 2020 by savannah mccary
Very rude I needed help setting my pin but they wouldn’t let me come in with two small and wouldn’t do it over the phone either or at the window
