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February 2024 by Mallorie V
Excellent selection of prom dresses though many were 00 and we were looking to try on more size 2 or 4. However an amazing assortment of varying styles and colors along with some really great unique options we hadn't seen anywhere else. The women in the store were beyond fantastic and incredibly helpful in suggesting dresses and helping my daughter feel confident.
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February 2024 by Vickey Vell
The staff were friendly and greeted us immediately when we walked in. They were helpful and attentive to our needs.
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January 2024 by C
Visited this store today. Was looking for a specific dress in a specific color. We found the dress in the size we wanted, but not the color. My daughter tried it on to make sure of the fit, and it was good. We went to order in her color, but unfortunatly they were unable to acquire the dress. They were highly busy with multiple girls trying dresses. The lady in the dressing area had her helping routine down helping every girl with fitting! Other employees filled the snack and water bowl for shopping customers. Thank you for trying, other stores need to follow your work etiquette.
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January 2024 by Diane Morrison
Bought another dress from Crane’s. This is the best and only store we will go to. They have the best selection anywhere and very friendly staff. Thanks again.
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November 2023 by Charlotte Willeford
I was stressed out looking for a formal dress for my son’s wedding. My friend recommended this boutique. No words can describe Michelle; she made this an absolutely delightful experience. So helpful, caring & knowledgeable about types of dresses. She made me feel so comfortable & extremely helpful. I also met her daughter Marcella who was also very sweet ;they both take pride in their work. I’m so happy they keep it nice and cool in this boutique because trying on these gowns is a workout!Bless you Michelle for being so sweet .
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September 2023 by val v.
What a fabulous store!!! I was looking for a mother of the groom dress. Michelle was so helpful, I couldn't have done it without her. She picked out dresses for me and I tried them all on. The last one I tried on was the one I purchased. The dress was out of my box but I promised Michelle I would try it on and I LOVE IT. Great selection of dresses. Michelle knows what she is doing and she was alot of fun too. This was a great experience. Thanks
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May 2023 by Molly L
Excellent experience. Prom dress needed. Great selection of dresses. (We had already been all over Houston). Every one prettier than the last. My daughter found the perfect dress! Highly recommend & worth the drive. Michelle was also very helpful with all of the dresses.
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April 2023 by L Wall
Walking into Crane's is like entering a sparkly fairyland! From the moment you enter the door, you see rows and rows of the most beautiful gowns. They are well arranged, so it's very easy to decide where to start looking - by color, silhouette, fabric, etc. We had called ahead, since many stores have ways of handling prom shopping traffic. Their plan was so well thought out, and by the time she had six dresses selected, our room was ready! The whole team was so friendly and supportive, and they were great about answering questions or finding dresses for us. They promptly offered to take dresses for her selection, assisted with fitting straps, and were very complimentary and sweet to all of the girls trying on dresses. We were both so excited when she found "the" dress! Since we had visited from out of state, Debbie was great about shipping the dress to us, which was a huge help. Thank you, Debbie and the Crane's team, for an unforgettable experience!
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April 2023 by Sharon Goodwin
We visited this boutique in search of a dress for my daughter's senior prom. Mission accomplished! We found the most amazing gown. It was a spectacular experience! I only have one regret; I didn't go there first. It would have definitely been my only stop. But, let me tell you, Ms. Michelle is nothing short of phenomenal! Although shopping for plus sizes can be challenging, she made it easy. She went out of her way to make our trip fun and memorable. And she made my daughter feel like a princess. I was really impressed that she was so warm and attentive. As a matter of fact, all of the staff did a wonderful job of keeping the atmosphere light and airy in the admist of being really busy. Their willingness to make all of the young ladies feel and look beautiful is greatly appreciated. I will definitely continue to utilize this store for all of my family's formal needs. Take it from me, you'll be sorry of you don't go there!! We are delighted the we said yes to the dress and have a keepsake photo to prove it...
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March 2023 by Teresa Hernandez
This place is amazing! We were so happy to see Michelle there! She is always so helpful and truly cares about her clients. We shopped at a lot of other stores/boutiques and no other place is as welcoming as Cranes. My daughter was so happy to get her final high school prom dress from Cranes! Thank you Michelle and all your staff for always making our shopping experience amazing!
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March 2023 by Melissa Farris
I visited today with my daughter. The air conditioner was blowing so hard and cold that it made for a very uncomfortable experience. It was freezing!The staff that are by the dressing rooms to assist with proper fitting, were mostly talking amongst themselves and had to be asked to help, it was as if we were interrupting their personal conversations. They need to be more attentive to the customers trying on dresses, isn’t that why they are back there?Also, only 6 dresses are allowed at a time, which is fine, but you aren’t allowed to trade one out. You have to start completely over and go to the back of the line and wait again. That’s ridiculous.We ended up going to Couture House on the other side of the freeway and had a much better experience.
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March 2023 by Jodi Stowell
Amazing experience at Crane's!!! There were so many different styles and colors for my daughter to choose from and the staff members were incredible. They were all extremely helpful, knowledgable, positive and really made dress shopping fun. It was by far the best shopping experience ever, for my daughter and me!
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March 2023 by kai chambie
This place is amazing and I HIGHLY recommend anyone go visit. They had a huge dress selection and they had all inclusive sizes. The staff was wonderful with helping me find a dress I love! I have been satisfied with the customer service for years! Thank you so much for all you guys have done!
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March 2023 by Kiah Gabelman
Very beautiful dresses, but if there was another store around like that, I would’ve went there instead. I experienced terrible service from what I believe to be the owner and a few other employees.The first time I came was 30 minutes before closing, okay I understand that. I wasn’t expecting to take much time, we were looking for a certain dress and wanting to pay that night. We found the dress but it wasn’t the exact same, so we asked to try on another one that was very pretty. The lady was obviously upset and told us they were closed. I apologized saying I didn’t realize it was 6 already, I looked at my phone right after to see it was 5:55. They weren’t even closed yet, there was several other costumers in the store, and yet she was very rude about letting us try on just one more dress. We ended up loving it but decided not to take anymore of their time and come back the next day to buy it.The next day got busy so we had to go the day after. I called ahead to make sure they still had it and if they could put it on hold. When we walk in we see the dress by the desk and ask to take it back to try on one last time. They were so crowded, had people standing outside the fitting rooms to see their daughters since there was no room at the couch and surrounding area. When she took the dress off they grabbed it and immediately took it back, when she nicely told them she was actually buying it they acted extremely shocked and said “really?” that’s why we came back! Not many employees to be so oblivious to what we were doing. I wouldn’t have even gone back but couldn’t find that dress or anything similar. When checking out my grandmother was with us and asked a pretty reasonable question. Since most bridal shops have discounts on sample dresses, she asked if they did the same. The lady checking us out could’ve simply said no, we don’t do that. But instead proceeded to treat us like we were stupid, shallowing her speech, and explaining that they are just like a retail store and you don’t get discounts on clothes because people have tried them on. She was being so disrespectful to all of us. Please, if you can find another dress store, don’t go here. $750 dress and to be treated so awful. I hope they hire a new team. That was awful.
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March 2023 by Shelby Gammons
Lovely service and a great selection! It was everything we needed for myosin’s senior year!❤️ it’s definitely plus size friendly as well!
