-
March 2024 by David Barnes
An issue arose after having service done at Firestone the week prior. I took it back to Firestone and left it for almost 24 hours and was told it was an electrical issue that they couldn't take care of due to "aftermarket headlights". Took it to a stereo shop who diagnosed the issue as a "bad hazard lights relay" and fixed it within an hour for $100. Something I believe any mechanic could have done if any had been available at 242 Firestone during the 20 so hours they had my vehicle. I may give them a try again later for other car care issues considering I opened an credit account w/ FS and now have a balance but if I can avoid it, I may.
-
March 2024 by Christian Valdez
Came in for a Oil Filter housing unit crack inspection, turns out the previous mechanics at a different location lied and attempted to get false work done on my vehicle.Knowing my better initiative I got a second opinion at this location and spoke with DaltonTurns out Nothing was wrong aside from a crack in filter and not the entire housing. Dalton informed and ended saving me a lot of moneyI personally respect this type of integrity and will certainly be back for ANY type of maintenance!10/10 recommend this location.
-
March 2024 by Lici Moore
I dropped my car off before my scheduled appointment, then they had my alignment done quickly, therefore having my car back way before I was expecting. Love it!
-
March 2024 by Alex Fischer
I cannot say enough about the service I received from the Firestone Team on 242. When I was getting checked in, my wife started to go into labor a month early.The team prioritized my service, helped calm me down when 1,000 emotions were hitting me all at once, and gave an over and above service. Thank you to the Firestone 242 Team for your service and concern. My family and I, especially my newborn daughter, greatly appreciate it.
-
March 2024 by matt mccaughey
Friendly and fast!
-
March 2024 by Reed Watson
We had an issue with our steering wheel locking up and we were unable to get it to unlock. We called Firestone and they actually came out to our house to check it out to save us the towing fee and fixed it quickly. Thank you so much for great service!
-
March 2024 by Geoff Jackson
Dalton was very informative and they did an amazing job. I highly recommend this Firestone location!! Btw they are well educated at front desk. You can tell they have extensive training and knowledge!!
-
February 2024 by alicia Scroggin
Very friendly and helpful and the store manager Dalton is so friendly. Would recommend to everyone.
-
February 2024 by Ryan Anthony
Purchased a tire on a Sunday when our dealership was closed because we were told our tire was defective. Dealership discovered the tire had a nail in the tire and it wasn’t defective. The managers at Firestone let us return the tire we purchased without hesitation. This is not something most stores would do. The customer service was greatly appreciated it!
-
December 2023 by Cedric Vernin
Quick and efficient on tire change.However really tries to upsell you on unnecessary maintenance items for double the price of the big box stores.They were trying to sell me a new air filter for $50 when the premium ones only cost $25 at a parts store and when the filter is still clean
-
December 2023 by Joseph Baumbach
The customer service was excellent and very accommodating. The labor was fast and immaculate I am very satisfied. The manager Dalton Hatfield was Exceptional in his communication and his leadership qualities and people skills are outstanding. Definitely above and beyond for customer satisfaction. I will certainly be using this location in the future five stars all around
-
October 2023 by Adam Tregaskis
I took my car in for an alignment after getting a broken rim replaced and having my other rims fixed up and asked them to see if they could figure out what a rubbing noise was coming from on my back driver side tire area. I told the tech that he could hear the noise at slow speeds with the windows down, and proceeded to show him by having him walk next to my vehicle while I let the idle pull the vehicle. He said he heard it and insisted on taking it for a drive (AKA joyride!) to see if he could hear it more. I figured he would put the windows down and go around the corner, up the street for a little ways and turn around. I had a feeling he would take off far with it, so I walked to the end of the driveway, and he was nowhere to be found. It took me all of 10 seconds to walk from where I was to the part of the road where I should see him in my vehicle, so there was no reason for him to have vanished unless he was speeding off. I waited a few minutes to see if he would come back down the long strip of road, before I went to speak to the front desk guy who was outside by the bays airing up a client's tire. I talked him about how I don't appreciate him taking off in my car like that. He proceeded to tell me that it's ok and they do it all the time and that they are covered by insurance in case there is an accident (it had been raining and the streets were wet). After some time I had seen my vehicle fly around the corner with all the windows rolled UP (you can't hear the noise with the windows up as it's a light rubbing sound).. He sees me and slows down really quick. I talked to the "manager" about the situation, and all he could do was talk over me, get loud with me, and give excuses on why it's ok for him to joyride in their client's vehicles. I asked him for corporate's phone number and he told me there isn't a phone number for corporate which is a lie, a quick google search got me in touch with corporate. The conversation got heated very quickly when he decided to in directly call me a liar when I told him how I spoke to the tech about the noise, and showed the tech before he burnt off on his joyride. The "manager" insisted that I didn't speak to the tech and show him myself, however there isn't anyway he could have known what was spoken about due to the tech and I's interaction being on the front side of the building while he was in the bay area. So I told him to pull my car off the rack and I'm leaving.. They did, but when I got into my car it smelled like straight booty hole!!! If I were to guess, the joyriding tech hadn't showered in weeks or doesn't know how to properly wipe himself!If you care about your car, want a company that will treat you and your property with respect, I highly recommend taking it somewhere else! I'd NEVER treat my clients the way he treated me, NEVER call them a liar when I don't know the truth, nor have such disregard for their belongings!
-
October 2023 by jive psilocybe
The dude was pushy and falsified my income on their credit card application which i felt super pressured to do. Told them I had a strict budget and he pushed other services anyway. I get making recommendations, but this was pushing. Will be taking my business to discount tire next time.
-
October 2023 by Jimmy Prince
Worst management ever. I wanted 4 tires. I had one installed and the other 3 would be installed later, they were being picked up at a different location. I received a call the next day that they no longer wanted to go to another location to get the tires. I explained that I need 4 new matching tires. The person who called me was extremely embarrassed that the manager would treat the customer like this and was apologetic however the manager would not even talk to me, leaving me on hold until I hung up(about 30 minutes). I have been coming here for years always having all four tires replaced, service work, ect. I will never spend another penny here. I will tell everyone I know how I was treated. I think a complaint with the Better Business Bureau is well earned and certainly lots more reviews telling the world what to expect when you visit this place. To the owner of this establishment, I would say remove this incompetent manager before he destroys your business.Update- three weeks later.The manager is still there. Nothing was done to make this right. Spend your money in an establishment that wants to provide a good service to the community.Check out their ratings on other platforms. The Better Business Bureau gives them an F rating.
-
September 2023 by Tara Bates
Staff was polite, but I told them I had a code for the check engine light and I needed them to confirm that's what it was. They acted like the code they gave me was something I didn't know already and they charged me $125 for a diagnostic fee. They then proceeded to tell me there were no after market parts and I'd have to use Nissan parts. I went online after I left and found the after market part I needed. I should've gone to a small business, you get better service, and they don't nickel and dime you.
