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September 2024 by Craig Valka
From the moment you drive in to the moment you drive out, you will enjoy your experience at Douglass Nissan of Waco. The waiting area is comfortable and even has a workstation where I can catch up / continue with my work. If you have a chance to meet Britton, you will understand why we venture from College Station to Waco for all our Service needs.
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September 2024 by Deja Valdez
Nissan Of Waco helped make my life so much easier. Randall Glass helped me pick out the best style of car for my family. Reasonable deal and super easy transaction! I couldn't have asked for a better rep to assist me on my purchase. He made me feel comfortable and was very patient with me and my little ones. Make sure you ask for Mr. Glass next time you visit! Thank you again!
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September 2024 by kenneth omenson
superior service. thank you.
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September 2024 by Lynn Medina
Great service!
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August 2024 by Alan Courville
I went to Douglas Nissan to have my oil changed and tires rotated it did not take long at all to get it done 1.5 hours the service writer know who i was and know what i wanted done . the service writers all know about the customers that have work done at Nissan thank you all for the great job you did on my truck
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August 2024 by Ashley Dwyer
Got my part ordered and fixed quickly! Kept me up to date at each step!
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August 2024 by Marcos Rebollar
Great service, fast, & curtious
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August 2024 by Dana Beaumont
Chad has always been a perfect sales rep. He has been very pleasant with every vehicle we have bought from him. He is very knowledgeable, and always has the answers to all our questions. He has always made the process to buy a new vehicle very short and sweet. Thank you , Chad!
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August 2024 by Davashia Roberson
Nissan of Waco advertises to give great service but from their staff to the repairs.. I’ve had everything but a good experience.
- Not pleased at the slightest. Had a horrible experience with the service member Russell (whom is now to my knowledge fired).
July 25, 2024
1. Russell gave me a quote of more than $5,000 worth of repairs over the phone but later estimated my repairs to be $1,200 (not sure if it had something to do with my husband being present in the dealership with me)
2.The gentleman MISPLACED THE KEYS TO MY VEHICLE and also erased my repair ticket (then blamed it on someone else) so along with the stress of having car issues we were met with dysfunction in the service department. After watching Russell run around for a while my husband and I decided to look for our vehicle out in the parking lot. We found a tag on the floorboard and gave it to Russell.. the keys were eventually found. We then waited inside aimlessly for the gentleman to create a new repair ticket. (Which again was tremendously lower than what he had quoted over the phone)
3.Shortly after paying for the repairs we realized that he did not honor/apply the military discount we had previously discussed. I had to call the dealership to inquire about the problem. Luckily a kind gentlemen quickly returned the call and refunded my discount over the phone.
July 31, 2024
Not even a week after picking up my car the check engine light came on! (so clearly something was missed during the recent diagnostic test)
I called around Aug 12, 2024 but couldn’t get back into the shop until Aug 19, 2024 since they were book up. A gentleman named Jonathan is now coordinating with my warranty provider in regards to the newly found problem.
Aug 22,2024
1. After having to get both companies on 3way due to miscommunication with gathering paperwork I sensed a bit of frustration in Jonathan voice… not a big deal but it was definitely noted.
2. We got the paperwork together, Jonathan said that he emailed the paperwork to the warranty provider. I called to check and they stated nothing was received. I called Jonathan back and again sensed some frustration after asking him to call the warranty provider then to call me with an update. He sent a chain email and never returned my call so I had to call the warranty provider to confirm that the paperwork was actually received. HEADACHE..
3. Today Aug 28, 2024 Jonathan has called to explain that the needed parts are double the cost of the original parts (which was expected) but check this out.. I’m being charged for a second diagnostic within one month along with ridiculous repair-time cost (which would probably be a bit lower if they had caught this issue when I brought my vehicle in the first time) these basic cost alone totals to about $500
Jonathan has repeatedly said “I can work with you on pricing” when in reality that’s not true.. your simply letting me know that my out of pocket cost for diagnostic is $25 after warranty coverage.
I’m sure I’ll be updating this review within the next few days.. A lot of the time big business doesn’t care about the consumer and it’s sad with the condition of the current economy.
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August 2024 by Kathy Crawley
Have been a customer of Douglas Nissan for 7 years. Always have enjoyed prompt and courteous service. Have never been disappointed with them at all. Highly recommend them for all your vehicle needs from sales, financing, servicing and repairs.
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August 2024 by Trudy Hancock
Great service and friendly staff
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August 2024 by debby0821
I've been a Douglass Nissan/Waco Nissan customer since 2008... always a 5 star experience!!
Scott and all the guys in the service department as well as the driver who shutttled me home and back to the dealership did a fantastic job!
Thanks again for great service!!
Debby B.
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August 2024 by Greg
These guys are top notch! Joe and Eric both were extremely efficient, knowledgeable and kind start to finish. We greatly appreciated the experience we had!
Greg and Sara
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August 2024 by Jr Martinez
The service and hospitality were great. They have always looked out for the curtormer.
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August 2024 by D Murphy
The service department is excellent. The sales department is excellent. The staff is so very nice.
