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February 2024 by Maribel Garza
Great customer service from AT&T rep- Alfonso @ Waxahachie store
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February 2024 by Kenneth Lewis
Just called this store with a technical problem, the person who answered offered no help at all, told me I should go to Best Buy for a phone that I bought and still have service through AT&T. I guess I interrupted a break.
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February 2024 by Diana Almeida
They are very bad at solving problems, my cell phone was stolen and I had to be behind them to solve every aspect. I do not recommend this store.
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February 2024 by Sandra Allen
“Every” single visit to the waxahachie AT&T store begins courteously and professionally and ends with two more than satisfied customers. Staff like Abigail and Hugo are well trained to listen, ask, and solve. Loyal customers treated like loyal customers
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January 2024 by Shannon Bowens
My representative Judd did a great job helping me surprise my little one for Christmas with a new phone even with me having him with me. He is very helpful and informative. Thank you
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January 2024 by Melissa Sanchez
Avery & the store manager did a wonderful job in helping me get a phone! She was fast, very informative, extremely knowledgeable, but most of all very caring! My daughter and I appreciate you!
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January 2024 by Crystal Richard
Bobby Dwyer help me tremendously great,he explained everything to me very professionally well,I recommend anyone who goes into this store for help and if he's working ask for him to help you,he will get the job done that you need done.
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January 2024 by Kathleen Baker
If you have a problem at att ask for Jesus assistant Manger. I had a problem for over a week , I decided to try one last time. Went in there Jesus had my problem fixed within the first 5 minutes of talking to him. Jesus' is a problem solver.
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January 2024 by Cornis collum
If I could only give no star! Don't do business here. My mother always taught me to say if you don't have ANYTHING nice to say about someone or a company, ESPECIALLY AT&T, just keep your mouth shut!!
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January 2024 by Pepe Grin
I had a plan, I called you and I paid 80 dollars, which they told me that if I get more numbers, the payment will be lowered. Enter 3 family, that is, 3 plans and 1 more plan in total. In my account I have 5 plans and I get that for each account I have to pay 50 dollars each and supposedly they gave me 2 free phones and pay 8 dollars a month more since in other lines x having 5 lines in contract gives you a good benefit and free phones and the phones that were obtained are high-end average A14 Samsung finished paying and I will look for another phone company I didn't like it since there are no benefits Bad plan I went to get there
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December 2023 by Alexandra Seeger
My experience was great the gentleman that helped me was Bobby I believe. I had only came to fix an issue with my order that had been canceled because of my ID not verifying but he did much more. He had the item I was ordering in stock so we got the iPad, upgraded my watch and bought another watch and he was so patient and helpful it was a great experience.
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December 2023 by Sharon Heard
Avery was a great help. She went above and beyond with the challenges my old phone was giving and issues with a dying new phone that wasn't allowing us to charge it. Thank you for being a Rockstar employee!
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December 2023 by Vicki Campbell
Went into AT&T Wireless store to get a phone activated due to getting a new phone from Apple Store. Abigail H was the representative that helped us. It was a tricky situation since I did not have the old phone. She was excellent!
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November 2023 by Lizet Carranza
Service took longer than expected. Went in to upgrade my phone which usually takes no more than 10 mins since I had to order the phone. Something went wrong which ended up taking my visit over 50 mins. Once I got home I got an email with the status of my order. Abigail H ordered a pink iPhone 15 but I wanted the pink iPhone 15 PLUS. She ALSO did not ask for my address so she automatically assumed the address on file was the shipping one. I called the 611 number which was time consuming and unnecessary. She was nice and all but got the entire order wrong.
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November 2023 by Grace Trull
I went in and selected a new phone, which was shipped to me. After I got the phone, I went back for help getting it activated. Both times, I was helped quickly without a long wait.
