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January 2024 by Audrey Cammack
Sheridan is an awesome esthetician. My facial this morning was amazing! She is very knowledgeable about the products and why she was using certain ones for my skin. She explained throughout massage so I knew what to expect. I will book with her again. Spa was clean and relaxing.
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December 2023 by W M
Maria Hohman is the most amazing therapist, highly recommended for deep tissue and cupping! Thank you
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November 2023 by Taylor Davis
I’ve had a membership for 2 years they never have openings even when we’re told “members come first”. I’ve been called 3 times less than 24 hours before my appointment saying the person I scheduled with is unavailable.I just canceled my membership to go support small businesses and I was told I have 60 days to use my credit and points, I was able to use my credit but apparently my points disappeared even though I signed a contract saying they wouldn’t. Go support solo estheticians and massage therapist not chains!
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October 2023 by Cassie Harder
Called to schedule my appointment after cancelling back in July, so I wouldn't lose the 3 months worth of a membership that I had already paid for only to be told that the credits expired after 60 days, not 90 which I was told. Even if I did misunderstand, I paid over $200.00 and received no reminders about my credits expiring and when I told the girl how upset I was, she literally just told me that the person that handles this portion of the company is very diligent in her work and doesn't provide wrong information. She calls everyone and reminds them about their expiring credits, and if I didn't answer she leaves messages. Well, I didn't. Now I'm just supposed to be OK with losing over $200? I paid 3 months worth of the membership that I was harassed about even getting in the first place and really feel that this right here is the goal, they want people to pay the membership in hopes that they don't use them. I have worked in customer service for most of my working career and that is not how you treat people that have paid for a service, especially if they can tell the credits didn't get used.
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September 2023 by kristopher turner
had a appt at 10:00 am for a full body with stones.....they call me 30 minutes before and said they would have to re-schedule the therapist did not show up...this is not the way to treat customers... would not recommend...after reading reviews I would not recommend this place at all
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May 2023 by Kristen Martinez
Both times I've tried to schedule a massage, I've received a message the day before or day of the massage that the person is not available and that I would need to reschedule. After I rescheduled the first time, I called and explained I had taken the day off from work and asked if they had ANYONE who could do a deep tissue that day. They looked at the schedule and said, "Oh, yeah, we can get you in in an hour or so. Will that work?" Well, YES please! That's what I was trying to accomplish!
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May 2023 by Holly Sampson
What an experience every time. I have yet to have a message that wasn't better than the one before. They go over any and all issues with you you before you go back and see what areas you need extra care taken of before hand. When you get in your room the therapist reviews it with you. I would recommend Hand and Stone in Weatherford to anyone and also recommend getting a membership. So well worth it. And the couples messages are great to!
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April 2023 by Nicole Miller
I got a Swedish massage to help back 4 months postpartum and it helped immensely!! Will definitely be coming back!
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April 2023 by Griffin Grin
Well I just used them for the first time. People were nice but I had some things that were very disappointing. I had a gift card for a 50-minute massage. When I go to check out they can't find the gift card and then I'm told it was a $20 up charge for a hot stone massage. So that was annoying, but what made it worse was the hot Stones really were not used that much. I was expecting the stones to be used most of the massage and they really were not used much at all ...but I had a $20 up charge... For what really ended up being mostly just a regular massage..And Despite my gift card literally saying 50-minute massage without any other stipulations. I suppose that's my bad for not clarifying ahead of timeI also had to fill out the paperwork that asked some specific questions about where you wanted focused and other health questions but then notice the therapist did not appear to have really looked at it.I really wanted to like this place, and again the people who are nice but I just really was dissapointed overall
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March 2023 by Ashley Gillette
Had an 1.5 himaylan salt stone massage by Trisha tonight. It was great, she is great and really works the spots that need it. Docked a star just because of the membership pushing. I did get the membership though because my body really needs it monthly and it’s a pretty good deal!
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February 2023 by Kagan Holifield
I saw Gwen today and she was absolutely wonderful! When I booked online I wasn’t paying attention and booked a 50 minute instead of a 90 minute. Once Gwen started my massage I said something about how I wish I had booked a 90. She asked if that’s what I wanted to do and told me she could do that for me being that I was her last client of the day! I was in so much pain from my lower back when I went in and she relieved every bit of the pain! I felt so much better walking out of that building than I did walking in! I will absolutely be back to see Gwen again in the future!
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January 2023 by Shay N
I wanted to get my dad a massage but the lady just tried to sell me upgrades and membership. I didn't want them to do this to my dad when he came so I decided not to go with this place. That is such a bummer.
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October 2022 by zoey bryant
I wasn’t going to leave review but since they won’t stop sending me an email asking for one, here it is! The ladies were all sooo nice and had great customer service. However the massage was not great at all, we had a couples massage back in August and it felt like a rub the entire time. Both my husband and I thought this. The worst massages we’ve gotten. Like I said, really nice people but the massages were not good at all. They also has to reschedule and since it was a birthday present and we had to get a babysitter, it just sucks that we had to reschedule all of our dinner plans and sitter around this.
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October 2022 by Kathryn Neil (Dark Goddess)
Sent in a friend to grab a bottle of face wash and the girl at the registered would not stop trying to up sell a membership! Told no several times, and just kept pushing, so I had to come inside and literally get her to stop so the card could be processed properly. It was so inappropriate, I will never visit this location again.(Company as a whole is amazing, I love their face products!!)
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October 2022 by Vann Stanford
I booked this for my 8 month pregnant daughter to help her relax some, booked facial and 2 upgrades, aprox $97, get a bill for $250!!! Called and asked about this, they upsell you without being clear that’s what they are doing, a manager was going to check into this and call back, of course I never got a call!! The facial was nice, but my wife has gotten facials all over the world and nothing has cost anywhere close to this!!! If you read reviews this is not a one time thing!!!