-
April 2023 by Damon C.
On Saturday, May 22, 2023, my wife and I went to Lowe's at 118 E. Interstate 20, Weatherford, TX. 76087 to return our John Deere Z320M ZTrak 42-in 21.5-HP V-twin Zero-turn lawn mower. We purchased this about 2 weeks ago and when I was attempting to use it to mow my property, it wouldn't start back up if I turned it off. Come to find out there was an issue with the John Deere Zero-turn mower. When I originally purchased my John Deere Zero-turn mower. I thought I was purchasing the Z315E 42-inch for $3,199.00. Come to find out after we had purchased this one. When the employee came to unlock it out front, they didn't have anymore of the Z315E in stock, so we had to go to customer service and Reggie helped us. We had to return it so we could turn around and purchase Z320M for $3,499.00 that they did have in stock. Reggie was very professional, courteous, and very helpful. We went to customer service to return our Z320M, we were lucky enough to have Reggie help us again. We had miss misplaced our original receipt, but Reggie was able to look up our transaction and she had remembered helping us. At first Reggie was only able to find the first transaction when we had bought the Z315E that we had to return to make the correct purchase. Reggie talked to a manager over their 2-way cell phone / scanner that they carry. I never got this manger's name, but I know it was a male and he was very helped. He was able to find the transaction number on our second purchase of the Z320M. Even though all this took over an hour to complete. Reggie was very patient with us and very professional and friendly like last time. I went outside to take the Z320M off my trailer and employee Conn came outside to help me. When I attempted to start the Z320M, it wouldn't start, and Conn immediately could tell there was issues with the Z320M. Conn put the Z320M in neutral and he helped me push it off my trailer. I was very unhappy with spending that much money on the Z320M and it not working correctly for me. I had made my mind up that I was going to go buy a Bad Boy Zero Turn mower. I explained my frustration with Conn who sympathized with me about my frustration. I told Conn about just wanting to return the Z320M and that we were going to go purchase a Bad Boy. Conn started talking to me and ended up selling me on purchasing the Ariens Edge 42inch 20-HP V-twin Zero-turn lawn mower for $3,499.00. I honestly didn't know much about any zero-turn mowers and Conn took his time and went over everything on the Ariens and this is what convinced me to buy it. Conn even double checked everything on the Ariens to make sure everything worked correctly. Conn was professional, courteous, very helpful and friendly. Conn assisted me when I put the Ariens on my trailer as he continued to help educate me on my new Ariens zero-turn mower. Reggie and Conn are a credit to Lowe's, and they are two of the main reasons why I will continue to go to this Lowe's instead of Home Depot. Thank you again Reggie and Conn for all your help and understanding on Saturday. You guys are both awesome employees.
-
March 2022 by Aaron B.
This place is complete GARBAGE! Staff including Jeremy, the STORE MANAGER. These people have their heads so far up their &sses. I said a couple cuss words and these cowards put their tail so far between their legs and started saying how offended they were by the language... what has this come to? These sensitive little pansies must not be from around here. Anyway, go here if you want to waste time. Go here if you want to be treated like shit. Go here if you want to be jerked around. Go here if you enjoy doing other peoples job... I can go on and on. Bottom line: Home Depot is right up the road... just saying. I think a bunch of Biden loving liberal pansies are using lowes as their headquarters. Over and out!
-
November 2021 by Heath German
All the self checkout lanes went down and they had no clue what to do and the only manager was checking in a truck and refused to help. 1*
-
June 2021 by Lori W.
We hit the jackpot this summer with the staff at Lowes. We are renovating a garage apartment and were so impressed by Candice in flooring who went above and beyond to help us get our order in a timely manner. There was so glitch between Lowes and the install people, but Candice stepped in to make sure it all ran smoothly and we received quality flooring at an affordable price. Then Heidi in paint was super friendly, efficient and gave me terrific advice on the right paint for my project without being asked. Good work Lowes on hiring these two terrific employees.
-
May 2021 by Howard Haralson
they have almost anything you may need and very reasonably priced
-
April 2021 by Nikki Hisey Clark
paid almost $3000 for a mower. They never put a work order in to have it put together and then one of the managers has a USED mower delivered to me like I wouldn't know. I will either get the brand new one I paid for or I will go to the local news and BBB. I will never do business with Lowes again
-
March 2021 by Eric P.
I waited 3 weeks for my columbine plants. They were bare root plants. I picked them two days ago and tried to plant them today. They were of the poorest quality and nothing but raw sticks with no foliage on them. They better be covered in Lowes one year replacement guarantee. Of the nine plants I ordered. Only two look viable. If this is what they ship after 3 weeks and represent this as their product. I will never buy anything from them that I can see the quality myself. I did not take them back because I can not wait 3 weeks to get poor quality again.
-
January 2021 by Haley B.
This location is very hit or miss. We've been doing some renovations and picking up items with curbside pickup the last few months. The good: they usually have our items ready quickly, and bring them out quickly. The meh: you have to call to tell them you are there instead of being able to "check in" with the app like other places. The bad: the last time we picked up, the woman who brought our items didn't speak a word. We had opened our hatch as she walked up, and without a word, she just started putting stuff in our car. It was really awkward. When my husband said hi to her, she barely acknowledged him. Then she was done and walked off. There's also a woman who answers the phone that talks so quiet you can't understand at all. Also, we have shown up to the curbside and almost all of the spots are full of empty cars. They could do a better job at making sure those spots are only reserved for curbside customers. We will continue to shop here because it's convenient to where we live, but wish it was more consistently better service.
-
November 2020 by Christy M.
Zero star if I could. Employee purposely hit me with a baracade. When I said to get manager they said they would when they were finished. I said no now another employee started yelling saying I was a bitch. Manager came and defended the employee. I should have filed assault charges.
-
August 2020 by Paula Kelly
Thanks to the young ladies who loaded my new washer into my truck today. Both were kind, efficient and helpful. The one with the blue hair (love it!!) told me how to safely unload on my own when I got home, as hubby is recovering from surgery. I followed her advice and washer is now installed. I don't know what you are paying her, but it's not enough. Give these girls a raise! Thanks again!
-
July 2020 by Tia Rose Rowan
This place is awful. No one helps, no one cares. We couldn’t find a flat cart to load 40 concrete blocks. We found one with a couple bags of concrete on it left alone. We were gunna take those off, but an employee came running out telling us that was an online customer order and we’d get in trouble if we used it. He then told us to walk all the way back outside and find one.
-
March 2020 by Jessica Estep
I could not believe the lack of helpfulness in this location today. I loaded over 300 pieces of lumber by myself, over the course of about 1.5 hours, right in front of the cash register. Multiple employees walked right past. They were not even super busy, they just didn't care. I even had to climb on the lower level lumber to reach what I needed, still, no one cared.
-
February 2020 by Jason Steffer
Great place for gardening.
-
February 2020 by Allison Havens
My go to place for inexpensive plants and diy supplies.
-
October 2019 by dee binder
Always good stuff
