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February 2024 by Shawna Spring
Nice apparel
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January 2024 by Dee Margrave
I regularly shop Goodwill and this is by far the cleanest, most organized, friendly store I've ever been in! The lady who helped me was cheerful and I was truly blessed by her!
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December 2023 by Skye B
I’m giving this goodwill four stars for a few reasons. I would rate lower but I don’t think my issues are with the employees. But the company.Going in I’m greeted but after that sales floor associates do everything to avoid customers. Cashiers are friendly. Store is clean. Nothing is on the floor when I walk in. Clothing is not organized by size or color anymore. It takes me longer to shop just trying to find the sizes I need. There are size dividers. But not used by the employees who stock the racks.Pricing at goodwill is changing. Everything is higher. I was talking to a cashier and she said they are changing the way they tag things. For example, all purses are marked the same price. When comparing a purse to another one, one has a lot of wear and the other doesn’t. But whatever I choose I’ll be paying $8 for a used purse. They are choosing certain items & brands to be “boutique” items. However I find the same brand in another section that’s not marked as “boutique” and it’s cheaper. I understand it’s making the process easier for the employees in charge of pricing. But as a customer it’s incredibly frustrating. Going to goodwill and finding items and comparing them is comparing apples to oranges. The pricing needs to reflect that. Kroger brand jeans should not cost the same as gap jeans. At the end of the racks there’s a sign with pricing it says how much each item should cost. That is outdated and no longer the prices. Everything is different.When I ask for help I receive it. Unloading or loading heavier items. This is not the place to come for outstanding service. It’s to go in hopes of finding a bargain.
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November 2023 by Mike Conrad
Please please PLEASE stop putting price stickers on the bar codes of books and DVDs. There are plenty of other places to put them where customers will see them and some people use those bar codes to research items.
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November 2023 by Josue salinas Benavides
I went there today they older guy you have at the register it’s always rude its not the first and second time it’s like every time we go he was really rude the way he was cashing us out
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November 2023 by A Ro
The staff were very unhelpful, just watched as I struggled with unloading. The prices are higher than what you can buy on sale, first-hand at a store.
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October 2023 by AG
I don’t know who beneffits from this business. (I don’t believe their advertise) what i know its this store prices are higher than walmart on USED clothes. The rest of their merchandise are china/cheap and left-over items are outdated garbage. And employees here are lazy and un-educated as to who really pay their salaries and keep their smelly store running. $17.00 dollars for a used jacket??
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September 2023 by Cameron Freeman
I visited the Goodwill store in Willis and it's a great store with a great work staff. I believe Destiny was doing a great job and was very helpful in finding all the things I need. I definitely think she should be move up to a management position quick where she belongs... I'll be coming back for more t shirts, shoes maybe lol DVDs and whatever neat finds I might come across thanks
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August 2023 by Sabrina Dean
I wasn't able to find too many affordable items, prices too high on the items I was interested in purchasing.
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July 2023 by Hayden Glazener
Absolutely horrible staff… I have never been in a goodwill with such unprofessional and rude staff. My wife and I tend to donate a lot of stuff and every time we come to drop some things off there is an older gentleman that just stares at us and scoffs and doesn’t bring something that we can put our items in and the other day a young guy with curly hair and glasses told me it was his job to take the items out of my car and got annoyed when I was try to help….what the heck, he seemed to be on the spectrum but still there should be someone helping him so nothing is misinterpreted….
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July 2023 by ohtxt
They have good prices, But, Every time I come here the older guy employee always has an attitude, I come to this store at least, 4 times a month and he’s always rude. He had me wait for about 20 minutes last month, before he even got to the register, I’m always very understanding since they might be understaffed, but he’s always is angry. Never acknowledges people and a few people said have a good day and thank you and he ignores; sometimes scoffs. Came here two/three days ago and he was the same. Respectfully you guys should put out better people up front, an older lady with short hair is away great when I come.
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July 2023 by Bubba Hedgecock
The retail store CEO earns 13 million a year, which doesn't seem like a charity. The clothes in great condition are considered premium and are priced from $7.99 to $14.99 or even higher. It's frustrating. They ask you to round up your sales total even though they get all their inventory for free. The employees don't respond when you question the cost increase, they just ask if you want it or not. And there's no more senior discount.
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July 2023 by Katy Corbitt
You can find some good deals here
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April 2023 by Michael Ainsworth
Like the store, great employees but took away most all the discounts ( seniors, school teachers, veterans. The prices are getting to high also. It's not the place as a kid we went to get great deals!!
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March 2023 by shini gami-man (shinigamiman)
Lots of affordable clothing, furniture, and electronics. Great place to bargain shop, provided they're inventory is on the floor.