November 2020 by Andy Wheatley
Cannot say enough good stuff about this store and staff. We have done business with them for years - buying a tractor, chainsaw, parts/service and recently a new mower. Tommy and Amy are the best to work with!! If are in need of Stihl, Hustler, Bad Boy, Cub Cadet or Kioti equipment there is only one place I recommend - Southern Tractor in Willis!
September 2020 by Joey Kilcommins
Got a great deal on a great tractor. Very welcoming, friendly staff. These folks are very knowledgeable and helped us make informed decisions. No pressure. Great experience!
August 2020 by jdawg makara
Had everything for the most part and very nice lady's to help find whatever you need.
June 2020 by Peter Morgan
I strongly recommend this business. If you are tired of the gigantic stores that sell yard equipment along with poor customer service self-checkout and long lines you will really like southern tractor. It also feels good to support a small company and the great staff.
June 2020 by Hermann Ator
I had never been in their store and I was looking for an electric trimmer that my wife could manage. The female staff went out of their way to help my wife and answer a of her questions. I decided to think about the purchase and as we got in the car, my wife asked why I wasn't buying the trimmer. I sent her back a few days later to make the purchase and she raved about her experience...in a tractor store.gotta love Texas.
June 2020 by James Davidson
Went to pick up parts for our cub cadet lawn tractor. Needed just a bolt for the wheel. They attempted to sell us the bolt and told us the nut and washer were separate. Upon adding up part with separate pricing they cost more than the kit. So wound up with a wheel we don't need just to get a bolt . Go figure.
May 2020 by hl00p0ypgRoyce99youly Millician
The best customer service that I have ever experienced! The 6 year warranty has been good to me, even when the repairs could have been faulted on either party the warranty covered it. I was in need of a tractor really bad, so I asked Tommy if I could rent a used tractor he said we don't rent equipment but I will loan you a used tractor at no cost! Thanks Tommy!
April 2020 by Zach Schlotte
Just left here and wouldn't recommend this place to an enemy. Customers service is not even a thing. They literally told me I had to pay for parts cash and if they where wrong when they came in it was my problem. So it's the customers fault when a parts wrong when ordered through a dealership using factory part numbers?! The lady at the parts counter should never have human contact based off the way she handled me. I will never go back and recommend no one else waste there time here.
April 2020 by Zachary Schlotte
Just left here and wouldn't recommend this place to an enemy. Customers service is not even a thing. They literally told me I had to pay for parts cash and if they where wrong when they came in it was my problem. So it's the customers fault when a parts wrong when ordered through a dealership using factory part numbers?! The lady at the parts counter should never have human contact based off the way she handled me. I will never go back and recommend no one else waste there time here.
February 2020 by Jarrod Stevens
Courteous knowledgeable staff. They always do quick work and I have always been pleased with their service. I have a 4 year old Hustler mower that they have been servicing for the last couple of years. If you have a Hustler product and are looking for a good friendly dealer I highly recommend Southern Tractor in Willis. I originally purchased my Hustler from the only other dealer in the Conroe area (we will leave them unnamed) and was very quickly turned off from them after the owner of the company decided to yell scream and cuss me out while I was holding my 2 year old boy in my arms. Least to say it was a good thing that I had my boy with me that day or I would prob still be in jail :)In the end I'm happy that it happened because it forced me to find Souther Tractor in Willis and I have been happy ever since. Give them a try. They carry way more products than just Hustler. God Bless Ya'll.
February 2020 by brooks bowman
Outdoor equipment is a much better place
January 2020 by Lou
Great place and great people. i have bought 2 Hustler zero turn mowers over the last 6 years and various Stihl equipment for my personal use. Always friendly and helpful! My favorite toy store!
January 2020 by LANCE NULL
Went there to look at a new tractor to buy. Totally ignored by everyone. I guess they had some big spenders to help.
December 2019 by John Doe
Went there to look at a new tractor to buy. Totally ignored by everyone. I guess they had some big spenders to help.
December 2019 by Corey Brazenec
If you want outstanding customer service, go visit these folks. Everyone here is friendly, and helpful. They won't try to up-sell you. Tommy is awesome and knows first-hand what these machines can do. He helped us pick the right machines for our needs. He made sure we had enough machine to get the job done, and backed us up when we were trying to buy more machine than we needed. We visited several dealerships before we found Southern Tractor in Willis, and they hands-down are better than anyone else in the area.
September 2019 by Lionel R.
Best Service around! They are very knowledgeable about the products they sell and have no problem answering any questions we have! They always get our equipment in and out as fast as possible so we can get back to work.
July 2019 by Sid Lott
They have a great parts department been very friendly and very helpful
June 2019 by samantha Brazenec
Tommy is there for the customer and we will never go anywhere else!! Bought a tractor and a mower from him.
March 2019 by Donald Davis
Good, locally owned business with good competitive prices... Always work for the customers...
January 2019 by Marco Gonzalez
I have never been at southern tractor but I know the worker and owner
November 2018 by David Nguyen
Bought a weed eater and it never ran right. Had to wind it out to get it to cut. No worries since I bought an extended warranty. They told me nothing was covered. It's less then 1.5 years old. They charged me $60. I will never be back. Be careful!
October 2018 by Jeff Williams
I have purchased 2 tractors, a Mechron side by side, Hustler zero turn mower, numerous Stihl power tools and it’s always been an awesome experience! This family owned place is awesome! Tommy, Amy, Linda, Chris, Jose, and Florencio are all awesome!
September 2018 by Emileo Ramirez
Great new location just 2 blocks north on feeder road!
July 2018 by Chris Ponce
Great group of people to deal with. They didn't have the mower that I wanted in stock but Tommy got on the phone immediately to call around and found one for me. Looking forward to doing more business with himand the rest of the friendly staff. Keep up the great work.
July 2018 by Lesa Copeland
Great sales department , only problem is they don't deliver the tractor and implements.
July 2018 by Lucas Carrell
Everything they hav fixed for runs great.. and they are nice people..
July 2018 by Irene Woodward
I have been doing business with them for over 12 years. I've purchased a Kioti tractor, a Dixie Chopper zero turn mower, and a couple of Stihl chainsaws from the Willis location over the years. I have used their repair department for the tractor and the Z. They are always helpful and courteous. My equipment is always fixed properly and on time, for usually less money than I was expecting it to be. I have recommended several people to them with good reports back. I much prefer to deal with small reputable businesses that care about the customer and that is exactly what you will find at Southern Tractor.
April 2018 by Gary Marugg
Cub Cadet XT1 would not start took it in for warranty repairs. Great group of people -- great service.
March 2018 by Chris Singletary
I didn't buy my Kioti from here but I own a CK35 HST drive tractor and absolutely love the tractor. It is solid and works like a mule. I believe the seals on the hydraulics are a bit weak and you will replace them too early, but all small tractors have that issue really. Southern tractor has some solid points namely, friendly staff and an honest parts dealership. Their biggest weak point is their service center. I had my tractor in there 4 or more times for a problem that was difficult to diagnose and they never did but kept charging me as if it was repaired but it never was. They didn't really QC the problem because frankly, I don't think the mechanic had much experience. I finally fixed the problem which turned out to be the positive battery cable. It had developed a partial open inside the battery connector but it took me to trouble shoot it (and I am not a diesel mechanic). To give them a bit of leeway, diesel mechanics (esp good ones), are hard to find and usually don't work in tractor shops. It is just a real shame to bring it in so often and not get it repaired and yet still pay out money.
*New Note: I think these guys customer service is top notch. They really care about their reputation and will do what it takes to make something right. I ordered a chainsaw from them and yet in 24 hours the price jumped by almost $200 between what was online and what they were invoiced for. When I got their they apologized and sold it to me at cost instead of including their markup because of what happened. They even wanted to throw in a quart of bar and chain oil for the confusion (because it did cost even them more than what we both thought was going to be my price). Because they were so fair in the deal and they weren't making any money on the sale I would take it but paid for it. A+ for that guys!
March 2018 by Gene Pahnke
Bought a weed eater and it never ran right. Had to wind it out to get it to cut. No worries since I bought an extended warranty. They told me nothing was covered. It's less then 1.5 years old. They charged me $60. I will never be back. Be careful!
