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August 2023 by Candice F.
Customer service was great I worked with Juliet and she was very kind and helpful. Manager Michael was helpful as well was right there any other questions too.
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July 2023 by Kevin Keeling
Matayla and the whole team in Willis are incredible. Super friendly and helpful. Best experience I've had at any phone retail store.
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July 2023 by Micah Haarhoff
I cannot thank Brittni and Matayla enough for their exceptional service at T-Mobile. Their expertise, professionalism, and personable approach made my experience truly outstanding. From helping me set up business internet to handling a lost watch claim, updating my account, and replacing my screen protector, they went above and beyond to ensure a seamless experience. I highly recommend their assistance. 5 stars for sure ?
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July 2023 by Ricky
Came in to willis store for upgrade and was greeted by NICK and MATAYLA. Provided my wife and I an easy smootht transotion from old phone and transferring all data to new phone. Very professional quick and knowledgeable. Excellent customer service Thank you both so much!
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June 2023 by Ellen Novota
I would like to do a shout out to Veronica (District Manager)Matayla (Manager) and Nicholas (Team Player) They were the best. All three of them helped us as a couple out. Trying to lower our bills as seniors, also giving us the best customer service over another cell carrier. We are so grateful ♥️I highly recommend them to the Willis location.
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June 2023 by J Underwood
I'm still after 6 months of canceling services fighting them on the bill credits they gave me for equipment and probation on services. They can't follow their own notes and figure out the bill is zeroed out ?♂️?♂️?♂️?♂️
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May 2023 by Lauren Lagace
The Manager Matayla was hands down the most helpful, personable, knowledgeable and relatable due-diligent and patient Boss woman I’ve ever had the pleasure of dealing with and made our afternoon fun when normally visits to a cell phone provider are completely miserable. Thank you Matayla!
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April 2023 by Erik McA
I recently had a fantastic experience at the T-Mobile store in Willis, Texas and I just had to share it! I visited the store looking for a new phone and was greeted by Kat and Brittni, who were both incredibly friendly and knowledgeable.They took the time to listen to my needs and helped me find the perfect phone for my budget. They also explained all the features and benefits of the phone, making sure that I was comfortable with my purchase.Throughout my visit, Kat and Brittni were patient and never made me feel rushed or pressured. They were genuinely interested in helping me find the best phone and plan to suit my needs.Overall, I couldn't have been happier with the level of customer service I received at the T-Mobile store in Willis, Texas. Kat and Brittni are true professionals and an asset to the company. I highly recommend this store to anyone looking for a new phone or plan, and I know I'll be back for all my future phone needs!
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April 2023 by Gilbert Andal
I was relocated for work and quickly found a camp house. I visited this store based on my neighbors’ suggestion. There was an initial problem with my setup but the associates went out of their way to help me get my home internet setup correctly and running. I thought I was going to have to find another service provider but they went above and beyond to help me. So far so good w connections. I’m a happy customer and hope to continue with T
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April 2023 by Sean Pope
Kat helped out. I have been looking via over phone for a new Internet Service Provider since i moved for 3 months. I walked in store and nice lady Kat helped me finally get home internet for my family to use so we can finally play video games. Soo soo happy. ?
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April 2023 by derrick w. spinks
Matayla is very efficient and friendly. Absolutely the most simple visit to this store. Between her and Blue haired Kat they made this process so smooth. I definitely recommend this store!!
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March 2023 by Nick LaRoche
Thank you so much Matayla and Kim for doing for me in 5 minutes what I have been trying to get done for months!!Great service with a smile. ???
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March 2023 by Marci Boze
We love our local store!!! The staff are so efficient & always quick to accommodate!!
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December 2022 by Heather Horsfall
It was an amazing experience. Very nice people the whole store bent over backwards to help my family find the best deal for us. We pay over 300.00 less than the bill we have now witch was 600.00 so yes if your looking for a friendly but helpful group then come to this store and see what they can do for your family.
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December 2022 by Brandy Price-Fields
I switched over to t-Mobile about three months ago; they have impeccable customer service and every time that I’ve had an issue Autumn has been amazing! I believe she is the manager over there. I usually deal with Jazmine she was the one who initially hooked me up , but tonight I went and bought an IPhone watch for my husband for for Christmas and I dealt a representative by the name Giselle also amazing super team. I will never go anywhere else!