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November 2023 by Julio Navarro
It doesn't matter how long the line is or how busy they take care of everybody quickly efficiently and with great customer service kind and polite but usually I'm in and out in less than 3 minutes and it's always a great experience going to that post office in Willis.
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September 2023 by Lyndsey McFarland
They are so nice here! The ladies who were working were smiling and super kind. They informed me they will be right with me since they were busy. Erica helped me with my passport appointment and it was so smooth! She answered all the questions I had and made sure I understood the process. Thank you Erica! I would definitely drive to this location over the one closer to me in Conroe.
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September 2023 by Nicole C
Terribly rude customer service. Save yourself the trouble and just go to UPS in town.
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August 2023 by Jared Leachman
Does anyone work here? Iv been calling for several hours. Rings a few times the disconnects. You might want to hire a new operator, one who actually answers calls is a good start.
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August 2023 by Jennifer Keels
How is it you make a passport appointment, and you are told to wait in the lobby with NO ac? And people keep walking in and out for other services. But yet with an appointment been waiting so far 30 mins past appointment and there is still an appointment ahead of me?! Very inconciderate of people's appointments.
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July 2023 by Mandy Yates
Friendliest and most helpful staff I’ve EVER seen at any post office, and I’ve used quite a few over the years.
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June 2023 by Miller 520
They don't even deliver mail to our whole neighborhood. We've lived here over a month and there's just a note on the 100s of mailboxes right by the entrance saying we have to pick up at the post office because they are "broken"
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May 2023 by Yaya Cx
I really wish we could post a review without giving out any stars. This ‘Post Office’ is pure repetition of mistakes or rather..ROBBERY!! It’s very ‘amusing’ how only when I order brand items (purses,wallets,clothing,etc) that my items go ‘missing’ or say ‘delivered’ BUT WHERE? WHERE ARE MY BELONGINGS? And because I like to give people the benefit of the doubt, I keep checking my mailbox because maybe I didn’t look throughly but no..nothing before 8am, after 6pm, or 10pm. I did come across a worker opening & slamming the boxes checking each one because someone obviously made a mistake AGAIN!
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May 2023 by Joseph Gerik
Been calling for 3 weeks several times a day and haven’t had my call answered yet. No voicemail to leave, call disconnects after about 10 rings. It shows a number for this location. Does any one actually work there? Ridiculous. At least the other locations answer the phone, why even put a number to call.
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November 2022 by Noel Wenger
The best staff you’ll ever meet. I only go to this post office.
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October 2022 by Alex Howe
Awful. I went in and paid for a brand new mailbox key 2 weeks ago. They said itWould be under my mat within 2-3 business days. Never got it. Our mailman keeps telling us there is still no order and keeps having to bring us our mail. I’ve called multiple times and can’t get ahold of anyone. Yay.
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October 2022 by Chuck McLeod
Scott who works behind the counter should be relocated to Alaska as a mail deliver during there winter months
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September 2022 by Alyssa Esparza
Rude staff. Wouldn’t recommend going there. I would rather wait in line all day at the Conroe USPS location than coming here again.
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September 2022 by bobbie DANNY
The people at the post office are so sweet and always a pleasure to work with!! As far as scheduling a package pick up.. not a good experience .. sat on my porch and was never picked up.. had to take the package the next day to the post office myself..
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September 2022 by Aurora Liber
I always enjoy going to this post office, because the employees here are so friendly, and helpful. I just got done raving about them on a local group on Facebook, and figured I'd brag about them here.
