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February 2024 by Raul Ballester
Love this store and the staff are always polite, welcoming, and efficient. The small town of Willis, has great customs and even better residents, this UPS store is a staple in our small town community.
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February 2024 by Lucy J.
If I could rate negative stars I would. RANDY is the most unprofessional associate I have ever encountered. upon asking for assistance about a return he immediately began yelling at me in a condescending tone about what steps needed to be taken, without even giving me a moment to explain. His attitude is absolutely unacceptable, how he is able to work in a customer service facing position in your company is absolutely alarming. I have worked in the retail service industry over 20 years, I would NEVER allow one of my team members to speak to our clients in this manner. I truly hope action is taken. I will be contacting your main offices in regards to the treatment I endured. The manager attempted to de-escalate the situation but never apologized for his actions.
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February 2024 by Courtney Murray
I just had to come on here and give a HUGE thank you to Randy and brandon;These 2 gentlemen were a huge help,not only did they help me with what I needed. But they were so nice about it, 100% customer service!!!! Thank you so much for all you do,I just love the attitudes the both of you gave off. I also seen how well the store looked and the other customers were taken care of too.
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February 2024 by Katie Ward
Every staff member here is pure gold. I've been dealing with a lot here lately and unfortunately that means paperwork. Every employee has taken great care and shown tremendous customer service at all times. Forever grateful. I only go to this store now. Thanks for all you do!
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February 2024 by Alexandria Sczuroski
Customer service on point.
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December 2023 by Stephen Metcalfe (Mechatism)
I found the cavalier attitude of staff today to be totally unacceptable. My package was delivered to the store by Amazon at 12:01 on Saturday. I waited an hour before going to collect it but was told staff hadn't finished logging in deliveries. While waiting another hour at the store, I noted several periods when no one was in line, expecting staff to be processing deliveries. When I again requested my package, 2 hours after it arrived at the store, I was told staff wouldn't begin processing deliveries until after the store closed at 2:30, TWO AND A HALF HOURS AFTER RECEIPT. This was a high priority package for me, as I told the staff, my work due Monday depended on it!
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December 2023 by William Wells
Great service with really nice employees.
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December 2023 by Lydia Allen
I went in and dropped off my Amazon trade-in with no hassle. Friendly staff. Randy was who helped me.
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November 2023 by A J
Wednesday 11/01/2023, 8:30am. The gal that worked this morning was wonderful! I wish I would have got her name. I went in before work to get a package delivered. No big deal to drop a package off, but she was just super nice and very personable. She definitely started my day off in a great mood cause she was just that nice. UPS stores are everywhere, but I’ll be going back to this one because the customer service skills of this lady we’re just bright & shiny! So happy to see that!!
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October 2023 by Mark Bland-Kelly
Jared was great to work with and made the retail process easy, wish more people were like Jared!
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October 2023 by Ernest Tillman
This is a GREAT UPS STORE!...EVERYONE in the store has the ATTITUDE OF FRIENDLY SERVICE WITH A SMILE. I just love going there.
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October 2023 by Brit Green
I will say i go here quite often for Amazon returns… and every time i leave I’m so impressed with how efficient and quick the service was.i would give 10 stars if i could!
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October 2023 by Rhonda Skaj
The only gentleman I seen there was beyond polite and helpful. Very good customer service
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September 2023 by Nicole C
Randy's customer service is top tier! I really like how efficiently this crew works. They always make the lines move quick and chitchat with you which makes the experience well worth the cost. Over all, very respectful CSR's that put USPS customer service to shame!
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August 2023 by NakNaksdad N
Excellent and swift service! They are friendly and helpful! We get all of our packages and mail here. We are in and out in less than 5 minutes! Definitely worth the money over the archaic post office!
