August 2021 by Hope Orr
Don’t visit this location! The employees here must not get commission on making sales; they didn’t seem to care about selling me on anything. We waited 45 minutes while the only employee slowly helped another customer, until finally another employee randomly appeared from the back room. I asked for details on each phone and he didn’t give me anything, he didn’t answer my questions, wouldn’t look up our account, didn’t have any info on deals or ways to help. We weren’t satisfied and told him that we would go elsewhere because his customer service wasn’t great. He said okay and walked away. He was unprofessional and not at all helpful. We then went to another location (traverse mountain) and the employees were SUPER helpful in answering our questions and finding helpful deals for us. Definitely won’t be coming back to the Draper location.
July 2021 by James Butterfield
These guys always go above and beyond for me every time I come In. Their integrity, honesty and customer service will have me coming back forever.
July 2021 by Tyler Free
AJ was awesome! He helped us switch four phones and we love T Mobile so far!
July 2021 by Jean Synowicki
AJ was great!! He was very friendly and made everything easy
July 2021 by Rafael Ortiz
Jack is amazing!!! I will refer my friends to him at the Draper UT store??
June 2021 by Walt Cowart
AJ was very patient because of the trouble TMobil and Xfinity were having communicating with each other when trying to port over my phone information.
March 2021 by McCall F
Matt is the manager and he's awesome, we had an issue with one of our orders and he took very good care of us. He is very honest and makes sure his customers are happy and taken care of. Well pleased with our experience.
December 2020 by Shelle DeBusk
Stopped by to add a line to an existing plan. Annice waited on us and were so pleased with the service she provided. She was cute & bubbly, friendly, helpful and professional. The store is fully compliant with masks & social distancing and Annice went above and beyond to sterilize all the equipment I needed to touch. Since I'm high-risk it can be scary to visit businesses not knowing if they're taking things seriously. Annice ensured we safe as she took care of our request. A+
December 2020 by Connor Hoffman
Inexperienced representatives in the store don't know how to add down payments to phones. Save your time and effort by calling T-Mobile customer service instead and place your orders there. Much more experienced reps who are also very attentive and explain things better. They’ll call you back if there’s a line so you can do your own thing and not waste time sitting in the store waiting in line just for an inexperienced rep to not be able to do what you need them to do.
November 2020 by C H.
Inexperienced representatives in the store don't know how to add down payments to phones. Save your time and effort by calling T-Mobile customer service instead and place your orders there. Much more experienced reps who are also very attentive and explain things better. They'll call you back if there's a line so you can do your own thing and not waste time sitting in the store waiting in line just for an inexperienced rep to not be able to do what you need them to do.
October 2020 by Lynn Long
Matt is a Gem, he provides amazing Customer Service and support and will work hard to get you taken care of in the best manner possible. He spent hours working to help rectify Sprint issues while remaining professional and personable. I am grateful for all your efforts, i hope you get some additional staff soon.
February 2020 by Brooke DeWyze
It seems whenever going into a wireless store we end up waiting and waiting. This time Adrienne helped us and was amazing. The wait didn’t seem like a wait at all and she explained the process step by step for what we were trying to accomplish. She was the best Sprint employee we’ve ever had.
February 2020 by Isabella Gutierrez
The workers here are more knowledgable even my sister in law like it the service thanks
February 2020 by Megan Smith
I think we’re pretty cool, come on down.
February 2020 by Jovany Gaspar
This Sprint Store is under new management, and you’ll notice the difference the moment you walk through the doors. The new manager Adrienne really knows her stuff, so go see her and her staff and ask them about the really cool iPad and Samsung Tablet promotions. Verizon, which is in the same parking lot, has some fierce competition with Adrienne and crew right next door!