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February 2024 by Rafat Maraj
We made an appointment with Grace Hansen at 11 am. But she took a walk-in customer right before 11 when she shouldn't have. We waited for over 30 minutes and had to leave. She wasted our time and effort because she took a walk-in customer right before our appointment time, knowing that it would interfere with our appointment. We will never makes appointments with her again.
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February 2024 by Laura Thorn
Great customer service! Grace Hansen is amazing!!
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April 2023 by Ashley Ward
Rick was very kind and helpful. He saved me $300
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January 2023 by McKenna Kohler
My husband and I have been using their website to file our taxes. We finally get to a point where it says we need to go into an H&B block building and find an associate to help us finish them up. My husband did so and waited for 50 minutes just for someone to talk to him. There was only one person working there. When it was his turn to be helped, he told her our situation and she just told him that we wouldn't want their services because they are expensive and turned him away. She was rude and did not listen to my husband or our situation. We would have paid for any help. Their loss of our money. Extremely disappointed. Wouldn't recommend.
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May 2022 by Tati Kelsch
I had my taxes done by Grace, she was very patient and understood how to work through everything! Very impressed
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April 2022 by Mandy Barbour
I have always had a good experience whenever I go to H&R Block to get my taxes done they have an awesome professional customer service towards me and that's why I continue to go through them year after year.
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March 2022 by McKenna Stevens
My husband and I have been using their website to file our taxes. We finally get to a point where it says we need to go into an H&B block building and find an associate to help us finish them up. My husband did so and waited for 50 minutes just for someone to talk to him. There was only one person working there. When it was his turn to be helped, he told her our situation and she just told him that we wouldn't want their services because they are expensive and turned him away. She was rude and did not listen to my husband or our situation. We would have paid for any help. Their loss of our money. Extremely disappointed. Wouldn't recommend.
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March 2022 by Marty bone
very understanding person easy to talk to made my visit as well as it could go even better
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February 2022 by rooster mcruadh
Grace is not rushed and takes her time with clients. She double checks everything and goes step by step in the process. Laws and procedures change often and she is always able to adapt with them to keep the customers confidence in H&R blocks services. She is always friendly, knowledgeable and memorable year after year.
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February 2022 by Vance Nelson
Because Judy is the greatest! Really, she is so knowledgeable and helpful. She has saved me so many sleepless nights by being willing to answer my questions whenever I have them.
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January 2022 by Kimberly Neale
It is just a bit too expensive. The lady was fast and accurate which was amazing. I love being able to take pictures of my w2s and other documents and have her do them virtually.
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June 2021 by Lashay Ray
This lady go tell me the unemployment tax break was signed into law in February when it was signed into law March 11 i though they were tax professionals I’m never coming here again
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April 2021 by Meggen Van Sciver
Grace, I enjoy working with her. She explains the process and answers all of my questions. I like her personality and we always find something to giggle about.
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April 2021 by Lara Callison
I always love sitting down with Judy, she's such a good tax pro and you can tell she really cares about what she does!
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April 2021 by Rob G
Good experience and good customer service. Was in and out of their pretty fast