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February 2024 by Gabby Romero
*Update 2024*When applying here be mindful of the Assistant Manager (Teijzia Bautista) and the Store Manager (Alix) Assistant Manager will give you a job on the spot and NEVER call you or communicate with you regarding your job offer and tell a store associate who is in high school who you do not know to let you know that you are not going to be hiring you after all. Very unprofessional and very tasteless for these people representing the brand of Old Navy. New job comers beware. This is something that will make some folks feel discouraged in their new job endeavors.* 2017*Store is semi clean.Staff was rude.Cashier gave me a coupon before completing my transaction and didn't say a word about what it was or when to use it.People walk into this store to spend money the least they can do is pretend to like their jobs and like helping people.Wont get over an employee telling my daughter he is busy helping a customer already when she asked a question for me in regards to a pair of sandals.
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February 2024 by Maranda Stuart
This is a great location with kind staff and awesome employees. (:
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February 2024 by Grace McDonald
We had nasty service. What is allowed these days. First off our cashier was wearing pajamas, thats seems weird. I have always been allowed to price match items from online if they are the same color and size. I have had many items price match at this location. When i asked why they couldn't be price match, her excuse was it depends on what location. Thats odd. No one greeted us, no one asked if we needed help. I have worked at old navy and i know thats not the service they want their employees showing to customers. They are paid to do a job and apparently cant do what is expected of them.
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January 2024 by Cleber Galvao-Penick
I worked for Old Navy for 13 years. This was the first store I worked at.Unfortunately it seems like everything changed. Nobody said Hi, the store was a mess. But I still love Old Navy.
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January 2024 by Nikele Schwendiman
Always great customer service at this location! And there are usually good clearance deals to find.
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December 2023 by Kye Swenson
I have always love Old Navy. The styles the prices, and finding what I need.Recently, I went to this location and the employee at the checkout was so incredibly nice and kind. I wish I remebered her name.I felt more then "just a customer".You have a great employee there.Thank you for making my experience memorable.
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November 2023 by Konabe
Disorganized in some areas but good deals. Not enough employees.
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October 2023 by Woud A
Always a mess and sizes are all mixed around in the clearance. Hard to find anything when it's so unorganized
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October 2023 by Diane Thomas-Timper
I commend Miranda at the Cottonwood Heights Old Navy Store. She went above and beyond assisting me with a return, reorder, and in- store search for comparable products. This was Sept. 23, 2023 in the late morning. She was helpful and polite. Such a pleasure.
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July 2023 by Amelia Smart
Everytime I go into this store the store associates are always so friendly, especially the gal who is always at the registers. Alix and Maranda are awesome and I hope this company will give those girls a raise! ❤️ I'll be coming back and telling all my Mommy friends about their great clearance! ❤️
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July 2023 by Ang W
Tons of great clearance, but as I was standing in line for a return the cashier was complaining to a customer about online shoppers returning stuff at that location. Ummm I was one of those online shoppers!! be lucky you have a job!!! Poor customer service when your complaining on the clock while sitting there at a register!
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April 2023 by Matthew Thompson
Meh...I think Old Navy stopped trying. It used to be a lot better.
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April 2023 by Roxanne Nelson
Old Naxy is overpriced and cheap clothes. I only shop the kids jeans sale.
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December 2022 by Erik Neilson
The store needed more employees and needed restocked. We still found what we needed and was over all good
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September 2022 by rae vigilante
I've never shopped in an Old Navy store before. My daughter recommended that I go there to pick up some infant clothes. When in there I was looking for a wagon to shop with. It was one broken one I asked the customer does she know where the shopping carts are she said she didn't know. One of the workers in the store said we only have five shopping carts to a store. How conducive is that to shopping ridiculous....... So if you want to shop you have to hold everything in your hands I don't know how they do business. They won't see me back anytime soon
