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October 2023 by Evan Gholi
I've been buying from xidax for over a decade now, and this last $5k work rig had a rough start with a bad motherboard (which happens) but Jesse, the customer service manager for them, made it right and had everything fixed great and quickly. Now the rig is running spectacularly and the customer service was legendary which I've come to expect from Xidax. I always recommend going through them for a new build. You can save some cash on building yourself but you don't get the customer support or warranty. If you end up needing to RMA a part with a manufacturer, you're gonna be hating life. The extra cash for them to build is worth it in my book. 10/10.Thank you Jesse! The owner of the company should be made aware of your outstanding service that kept a long time loyal customer very happy
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August 2023 by Kent Nelson
I cannot say enough good things about my new X10. The shipping crate and box it came in were all the more proof of their premium service. And most importantly, after two weeks of stress testing the computer, there was not a single hitch or hiccup. They even let me ask for custom parts that were not part of their regular builds. All in all, I will definitely be purchasing from Xidax again.
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August 2023 by Daniel McGillis
Got a computer from these guys back in 2019. Wonderful systerm. They rushed the order so I would have it for Christmass. It was delivered on Christmass Eve. Next PC I get will be from them. I tell everybody I know shopping for a computer to use them.
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June 2023 by Michael A
After searching months for a pc on various websites, Xidax was the best option for not only my budget but overall quality. They provided immediate responsiveness, answered all my questions respectfully, and fulfilled my expectations.
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June 2023 by Taylor C
If you're looking to buy a computer just come here. The people working here are knowledgeable, helpful, don't upsell you, give you trustworthy recommendations, and even try to save you money where they can before you check out. I don't know why you'd look elsewhere.
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June 2023 by Jesse Taylor
I haven't even had my PC a year and it suddenly won't boot. I contacted customer support and not only did they expect me to open up my PC and try to find or fix the problem myself, something I don't know anything about, but since I want them to fix it, they want to charge me to ship it to them and charge me to have it packed to ship to them. Not even a year. Don't buy from Xidax. Unless you want a very expensive desk ornament.
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June 2023 by Richard S
Even if I didn't need a computer I would still buy a Xidax computer just because they are so beautiful.BUT Don't let their beauty fool you. They are a beast of a machine handling EVERYTHING that I can throw at it. I have remarked about the amazing customer service that ********************** provides, the plethora of choices for my computer that I was able to pick and that I know they will always shoot me straight.Thanks guys here's to the future!
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June 2023 by Richard M
**** & the team at Xidax are the greatest. They very helpful & respectful.great customer interaction.No matter how many times I called or email asking same or crazy questions.They alway helpful never acted like it was a problem answering questions.this my first ********* took the worry out the buying experience.Give them a chance you will be pleased.
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May 2023 by Jacob J
The customer service here is amazing. Super personable and helpful. The website's chat feature is really smooth and I'd imagine extremely convenient for shorter interactions. The specialist that assisted me politely suggested we move to a phone conversation to work out my build and to make it simpler for me to explain my thought process. I bring this up because we ended up on the phone for a good 45 minutes picking apart where we could save a buck and still not bottleneck the build at any of the components. I'd recommend Xidax on the customer service alone, but they also have just about anything you're looking for to get a basic gaming computer or a monster up and running.
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May 2023 by Patrick T
Best customer service I've ever had. ***** is very helpful and recommend very much.
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May 2023 by Logan S
Wanted to really buy a good computer for gaming. ******* was super helpful and set me all up. When the computer came, it didnt connect a signal to my monitor. ******* in tech support walked me through everything and we figured out it was the ram and I just removed and reinstalled and it worked! Overall, the two I worked with through this process really showed how good the team is over there. Will have a forever customer here.
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May 2023 by Albert L
When I bought my first pc from xidax the people there where extremely helpful in every faze, from the parts set up, to helping me learn about my pc. They didn't stop there though, they even helped and worked with me on upgrading the same pc after a couple years and another couple years after that I was ready for an all together upgrade to a high end rig, sence the original pc still worked so well I was able to gift it to my younger brother for him to enjoy as well. Both pcs run flawlessly and I couldn't be happier with the build quality as well as the customer support
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May 2023 by Klancie D
I've been a solid customer for 4 years encouraging my family to purchase machines, i think we're up to 6 total now. Solid tech support knowledge, I could go on and on about how amazing their warranty is and how it works with an array of schedules, skill levels and needs, ***** even helped me make some upgrades while it was in for a repair covered even after all these years. I can't imagine a better deal.
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May 2023 by John H
Shout out to ******* with helping me put together my new gaming PC, I am a complete newbie for this type of build. I had done some research on what I wanted but was not to sure on a few things. ******* looked at my build and made some great suggestions and saved me a few bucks in the process. I wanted all my RGB fans to match and all the other builders I looked into made it very hard and expensive to do so but not with Xidax, the fans you choose is what will be used everywhere and thats exactly what I wanted. I even asked to have extra cables ran for 2 hard dives I have and was told "No problem we will run this for you". Can not thank ******* and the whole Xidax team enough with how easy this was.
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May 2023 by Eric H
This is my second computer from Xidax. Both times have been great experiences for me. ***************************** was my contact, and he was extremely helpful, professional, and responsive as I asked many questions.
