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October 2023 by Sierra Hogge
The best aeire location in all of Utah. It honestly always has the best selection, and the best customer service. I’ve been coming here for years and never left disappointed. It’s always a good day when you get to shop at aeire! ?
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June 2023 by Segundo Astorga
I come with my daughter all the time as she loves this place. The staff is always incredibly helpful and super nice. Never had an issue with any returns from an online order or checking if items are in stock. As long as my daughter enjoys their offerings we will keep coming back. 10/10 would recommend
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June 2023 by Jessica Spear
Did a large return on 5/24/23 at 6:30 PM and the staff was so unfriendly. I came in with a smile and tried to interact with the staff pleasantly. The manager on staff that had to approve the return wouldn't look me in the eye except when she asked me with attitude if I had more to return as I pulled more items out of my bag. She was throwing items on the counter as she tagged them with a huff as if she really wanted me to know how annoyed she was at this return. Why? I came in with a smile. Why the need to be cold? The employees at American Eagle down the hall are always pleasant. Why can't you be?
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June 2023 by Julianna Hall
I love this store so much, I can't express how much I love the staff! They're always willing to help me with any questions I may have and are always positive when I need to return items. I have never had a bad experience at this location!
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June 2023 by Maree Monroe
I wanted to buy more but the employee did not even offer to move away while I was trying to look as she folded the underwear. I understand it needs to be done but I felt like I was in her way and it was very uncomfortable. She did not acknowledge me whatsoever.
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June 2023 by Avaley mortimore
the employees at this aerie are so sweet. they talked to me like i was just one of the girls which shows just how friendly they are. definitely one of the best stores in this mall!
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April 2023 by Grace Winternheimer
The staff here is extremely incompetent, they mess something up EVERY time I'm in the store. Can never just be one trip, always have to go back to fix something they messed up. Spent 45 minutes today going to the mall to exchange something for a different size, get home to find that the worker had placed the item I was wanting to exchange back in my bag, not the new item. So I'm going to have to go back AGAIN to get the correct item. There have also been several instances where they left the security tag on and I had to go back to the store for them to remove it. All the workers here seem like angsty teenagers that simply cannot be bothered. Makes me not want to shop at this store even though I like their products.
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February 2023 by Elizabeth (SnarlingKitten84)
Honestly would rather give them zero stars if I could. Zero customer service in this store. Not even a hello, welcome lol. Just goes to show how lazy the associates are. Management needs to fix this unless they are also part of the problem.
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February 2023 by Jill Seymour
I’ve never encountered such an unfriendly staff. I felt like a complete inconvenience to the two girls there this afternoon! I won’t return to this location.
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January 2023 by Bryn Hatch
Terrible customer service! The girls working at the Fashion Place location had such bad attitudes. They didn’t care at all about helping me and I left feeling upset and annoyed. The experience I had bothered me the rest of the day! Save yourself the trip and just order online! But make sure to look over their return policy.
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May 2022 by Vuthy Try
Great customer service. Even if they don't have what you need, they will gladly order it and ship to you.
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April 2022 by emmie mcmurray
they have rlly good quality clothes!!
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March 2022 by Kim Hales
Their bras and bralettes run really small. I even tried a large and it was too tight on my shoulders. The push up bras are so tiny even though it says a 36b they are so small..
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January 2022 by Melinda H.
American Eagle Store at Fashion Place Mall: A great store for denim and good people working in the store! Super helpful with returns and a great place to find some deals too!
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November 2021 by Oakleigh Liddell
I keep giving this place a chance, but I have had a bad experience every time I go. The customer service is horrendous. They have not only been rude every time I go there, but completely unhelpful. I asked one of the girls working there if they had a different size in something and if it was available in store or if I needed to get it shipped to me. She said I’d have to go check the drawers and find the size myself, and quickly looked on her computer screen and said there weren’t any in that size that I could order. Well, I just got home and ordered the size I needed, the very one she said wasn’t available at all.
