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January 2024 by Shana
I will Drive out of my way for great customer service!
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November 2023 by Dong Ly
Best customer service from Irene, changing pin to your preference suck and fyi coming from Logan they have more branch down in the Davis county compared to cache county. I got said I'm just amazed how there is no guarding that protects their employee, coming from California?(if-u-know). The security guard is awesome too(never got his name).
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November 2023 by Paige N.
At this particular branch I do want to say that customer service is top-tier! Mario the The branch manager has been nothing but helpful. Landon was also very understanding & tried to get the best end result for me. Irene was an absolute angel! She is so sweet and really cared about the issue at hand. But unfortunately, I still do not have access to my money that I worked hard for..Which is very disheartening and seems illegal. I am a single mom and depend on having access to my money to support myself & my kids..but everyone who has been trying to help me has been awesome at this branch.
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September 2023 by John Di Lello
They were very nice and professional. The teller was awesome. I just wished they didn't charge me $10 to cash a check.
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July 2023 by Michael Lenoch
Notary would not accommodate me despite me needing only one sheet notarized.
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April 2023 by alma morales
Very good customer service, the place is clean. Thanks to the girls Wendy, Irene, jhoana, kathy and Kristen for helping me every day. I recommend it 100%
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November 2022 by Cameron Forbes
Doesn’t have an accessible atm after hours like many locations.
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October 2022 by Jasmin Smajlagic
I got in, nobody ask me what do I need. I waited for 20 min to talk with somebody about my account but looks nobody care what you need. I left with feeling should I keep to do business with Chase still. Worst experience ever.
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September 2022 by Ciera B.
Tellers didn't know what they were doing and banker couldn't care less to help one of their private clients + sapphire reserve clients. I've never been treated so poorly and dismissed by a bank before. Especially by the banker. Wouldn't even look at me and clearly was not busy.
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August 2022 by Cecilia Seda
The drive thru is always very very slow, today I had to wait 25 minutes. They need to do better.
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August 2022 by Bronte Maria
FANTASTIC experience. After trying four times to have an appointment at the Taylorsville branch, we finally gave up and decided to try this one. Ashley Gutierrez helped us accomplish all the things we needed to, and answered any questions we had. She was friendly, knowledgeable, and professional. We will absolutely be coming to this branch from now on. It’s worth the longer drive. Thanks Ashley!
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May 2022 by Deisai
The tellers are nice but waiting time is extremely long. Seem understaffed.Banker/Manager always never exist, all desk empty 4 out of 5 times. Or not willing to help because busy or 'policy not allowed'.
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February 2022 by Tallin Johnson
The teller was rude and gave bad service. Also told me they couldn't help me because they close at 5 (was 4:50 when I arrived). When I called out the fact that it wasn't 5 yet she then said "well we just don't have time today".
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December 2021 by Guardian 8 Consultants
There hours are always closing early. Especially on Saturday , the only day I have off to cash my check. The service is good and the staff are good. But the bank its self is not a good bank. I would never recommend this bank to anyone. You can't even deposit cash because they call it money laundering. Also when you deposit a check they tell you 200$ is automatically avaliable. BUT THATS NOT TRUE. They wait u til your check entirely clears wven when it's there own check. Credit unions are wayyyyyy better!
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September 2021 by J C
I'm a bit confused not sure how to go about this but I went up to the drive up with $811 ($20's a $10 and $1) counted right before I drove up gave the guy ( dark curly hair about 5'7" glasses) the money a girl sitting on the counter away from us on her phone and he gave me back a receipt for $791 and asked why I was $20 short he went and counted his money box said he was correct on what he had in his box I'm figuring (assuming) he's skimming from people that bring in a bundle of cash next time I'm walking in to deposit cash don't trust people with cash especially when they turn away from you with your money