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February 2024 by David Bayingana
Great customer service and very understanding.
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February 2024 by Nile River
Awesome place!!! I'll definitely be back and would highly recommend!
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September 2023 by Mark S.
They packed my two bike for shipment to Europe on short notice and with very thorough protection. Not a scrape on arrival even though shipped in a very full container. Good humor, very accommodating. I look forward to future business with them.
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September 2023 by Peter Gordon
I first discovered Jerk's bike shop about 2 years ago when my Felt road bike had a bent front derailer hanger and 2 other shops said the frame was a complete loss as it's a special weld onto the carbon frame. I found Jerks as they were one of only 2 Felt dealers in the valley. Long story very short is Kirk put it on the stand and tinkered with it for about 5 to 10 minutes and said you're all set. I held out a $20 and he refused to take it. Recently I upgraded that bike with new wheels and they took care of all the parts and labor to set up this fine tuned machine. I have another Old S-Works bike which they have managed to keep running. Great expertise, great humor and very fair price.
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September 2023 by Scott Behunin
We went in to get a pedal fixed on a bike. It was a floor model from another store. The other store assembled the bike wrong and swapped pedals.Broken pedal and the threading was stripped. They were able to retap the threading and and get the pedals in the correct sides.They estimated a couple day turn around depending on the complexity. An hour after dropping off the bike we got a text that it was all fixed.Great friendly service, fast service, overall freest experience.
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August 2023 by Mark B.
Love this small, locally owned company. They take care of any bike issue quick and efficiently. Love supporting Murray city companies and their employees.
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August 2023 by Colin A.
Communication was poor only because their text system wasn't working, I wasn't receiving and communication on what seemed to be their primary tool on how they notify customers. I had to call them twice to get updates on what the status of my bike was. It ended up taking two and a half weeks for their most simple tuneup, which wasn't bad considering they gave me a two week completion time estimate. The one thing that is keeping me from leaving a better review is the poor communication and then finding out they needed to replace my chain, which was an additional cost. It would've been nice to know that this needed replacement before they automatically assumed to replace it.
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August 2023 by Jeremy Wilcoxon
Jerk sure is the right name. I don’t know a whole lot about bikes but I checked out individual components, accessories, etc. on the bike and I know it’s worth a heck of a lot more than what he was trying to quote at $200.???????If you want a good quote, definitely stay away from this place.After 22 years in the military, you can definitely spot integrity, and buddy you don’t have it. Good luck with your business trying to rip people off. Part of asking you how much was the test because I do research. Epic fail!
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July 2023 by Emma K.
Kirk helped me out in getting a bike that fit me and has helped me get prepared for cycling with my team this summer. He was super helpful and nice and now Jerk's is my go to bike shop for all my needs in training for the summer. Thanks Kirk!!!!
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July 2023 by Daniel DeWitt
Great bike shop. I serviced a couple of older bikes here for almost 2 years before buying a new one from them. The new bike had a lot of issues with the back tire and after a few attempts to fix it, they replaced it.I moved to the other end of the city but still make the drive because the service is just that good.
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June 2023 by Keaton Robbins
Amazing, honest, and kind service.I brought in a kid's bike that I tried to fix myself...in 15 minutes they fixed my repair mistake without charging me (or making me feel like an idiot) and quoted me for further optional fixes. I will be back to Jerks for my bike needs for sure.Just a fantastic feeling local bike shop!
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June 2023 by R Michael
KIRK TOOK CARE OF ME SUPER FAST. I GOT A FLAT AND HAD PRACTICE WITH MY NICA RIDERS. HE GOT ME IN AND OUT. STOKED TO HAVE SUCH A RAD BIKE SHOP NEAR MY WORK. THANKS RYAN
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May 2023 by Virginia Vavold
Kirk was fantastic! I went in buying a bike and thinking I knew what I wanted, and Kirk really helped me figure out what would be a perfect fit to me. It was a breath of fresh air when he showed me that he wanted to find the perfect bike for me, my size, and my type of mountain biking vs trying to make a sale and selling me the most expensive one. I really appreciated that type of business! Now I’m riding the best bike and I have Kirk to thank for that!
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May 2023 by Phoebe Bellows
Brought my bike in to have the brakes fixed. Jerks did it in 30 minutes for a very affordable price! Ariel went above and beyond and spruced my bike up even more. Would recommend to anyone.
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March 2023 by Nicholas Gudmundsen
Truly the best of the best. Ariel is the man! Easily the nicest and most helpful bike mechanic out there. He's willing to help you understand how bikes work and give advice. Pretty rare to find at a bike shop! They treat you like a friend and not a novice.
