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October 2023 by Colten R.
A lot of the reviews were negative, but in my opinion they were petty. We had a great experience at this location. Bonnie and Charles were wonderful and helped us immediately. They offered great suggestions and made sure we were well taken care of. Great location!
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October 2023 by Chase W.
Be Warned: they now don't organize shirts by size so you have to waste your time going through shirt after shirt looking for your side. What a complete joke. The younger female employee sat on her phone doing nothing the whole time. Will not come back
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September 2023 by Raina LeDuc
I had a wonderful experience shopping for my honey at the Joseph A Banks store in Murray! We were greeted by a friendly staff. The clothing selection was organized and had a lot of diversity. The prices are comparable and their sales are amazing! What a fun time we had shopping, which is something I rarely say.
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August 2023 by Brandon Sanchez
I never put a negative review because it’s bad for business regardless if I didn’t like the service. HOWEVER, I could not let this go, nor let anyone shop at this store or location with out being aware of what type of experience I had. Complete lack of professionalism and accountability.My experience- 1st time customer, 1st time ever buying a suit. I made an appt showed up. Some were busy some were not. I had to go to someone after waiting for 10-15 minutes, before getting any help. I let that one slide. Finally when having to physically get someone’s attention for help we got started, this rep was okay and friendly, we got the style, how we wanted it to look when customizing the suit. Next time going in when it came to the suit fittings it was such a horrible experience, I felt disrespected, embarrassed & ashamed. A rep that helped by the name of Bonnie started to body shame, blame the body why the suit wasn’t fitting said, it was not their fault, and they could only do so much.” Not only did she say it nonchalantly, the 1st, 2nd, 3rd time this was like 4-5 times in front of other customers. Never felt so freaking awkward in my life, embarrassed, & furious. This company does “custom tailoring” well aware of it being my first experience, & I’m the one getting married. Bonnie the same rep, before the body shaming when looking for my suit, was tossing all of my groomsmen suits on the shirt/tie rack like it was nothing or like they didn’t just cost $750.00 per suit for my bro & bro in-law the rest we’re renting. Then she didn’t know the difference between the custom made high end suits vs the ones that are not she told me the suits are not $750.00 they’re like 3 maybe $400.00 they’re not the expensive kind. . Well, I’ve never thought this before, now she’s not only body shaming & blaming it on me. Now she’s possibly racially profiling me? At that moment I was DONE! I wanted out of the store & not have to deal with her again. When leaving Bonnie said, they would try and fix what they could, but couldn’t make any promises. When going back a few days later to try the suit on, I talked to the assistant manager Chelsey, I told her my experience she was shocked, & showed sympathy, & said that should NOT have happened. She was going to address it to the store manager & see what needed to be done. Few days later I go in speak with Mike the store manager, he said he was aware the situation“ and asked How could he help.” Now I had to repeat the horrible experience, & feel embarrassed. After telling my experience. Mike said, that’s not the experience they want for customers. He was going to investigate & make sure it doesn’t happen again. That was it. Since my suit cost 1200.00 I got 2 certificates that were worth $100.00 combined. Since I was there I planned to buy my son some white t shirts & myself a black button up. Totaled about $109. Before buying them Mike said on the house. Are you joking me? Then said I’ll followup with you & see what else I can do for you. That felt better, 3 weeks later not few days like he said, I called Spw Chelsey She was going to make sure he followed up. I got a call few hours later, Mike said I gave you the shirts right? I laughed and said, you were going to follow up because how bad the experience was. I could have bought the shirts with the rewards I wanted, He said sorry you miss understood me. I thought giving the shirts we’d be good. Now, I have no choice but to keep the suit, because my wedding is 09/08/23. Never buy from here! Spread the word.
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August 2023 by Candace Gonzalez
If I could give a 0 I would! My fiancé, and 2 brother in laws BOUGHT suits here then two grooms men rented suits here. When I say it was a disaster trying to get the suits to fit I mean it was a disaster!! One of the fittings there was some major disrespect by Bonnie one of the associates in regards to body types. Not to mention how they handled the suits looking for other suits throwing them around like a garbage bag! When I tell you they were not cheap suits were talking about 1200, 700 and 700 plus the cost of the rentals! We finally talked to the store manager Mike about the situation after playing phone tag we ended up going in. He gave us 3 shirts less than 100.00 (which we could have got with the gift certificates we have) he then said he will make sure to make it right and would contact us back within a week. 3 weeks came and gone of us calling and asking for an update and he finally returned our call after talking to the assistant manager and said “I gave you shirts that was the compensation that I felt necessary” DO NOT GO HERE unless you want to be shamed and talked down to in front of staff as well as customers!!!
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August 2023 by Joseph L
horrible experience... was ignored and i felt like i was being discriminated. i stopped in on the afternoon of 8/22/23 and not one person acknowledged me, approached me, or even said anything to us. at first the 2 guys working were with other customers so i browsed around while waiting for someone to become available. even after they finished with their respective customers, i was never asked if i needed any help although eye contact was made. it almost felt like because i was a minority and a person of color, that i was intentionally ignored. this was very frustrating as i was a serious and ready buyer. even though i did find a couple coats i was interested in, i ended up leaving and gave my business to Mens Warehouse instead. ironically, as i was leaving, 2 young missionaries walked in and were immediately helped, imagine that. i will never go back to this location and hope the staff are better trained at providing real customer service.
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August 2023 by Kristina Pimenova
I usually don't write reviews but today is an exception. My fiance and I went to Jos A. Bank at 118 E Winchester Murray after 8 pm. They are closed at 9 pm. So, it wasn't too much time for looking a suit. My fiance and I will get married this Friday, on August 4th. We both work hard and are extremely busy. So, when we went there my fence wore work clothes (he works physically outside all day) and I didn't look better. Because we changed our wedding day and it is sooner then we planned before, we have a budget and we wanted to spend no more than $500 for a suite. So, when we went in, we went straight to the section "Clearance." We saw a man who came to us, I thought it was a customer at the beginning. However, it was a saler man named Mark. To be honest, I thought he would treat us like Men's Wearhouse at 2121 Highland Dr Salt Lake City yesterday. They were extremely rude and had too low customer service. What was a surprise to discover that Mark is the best saler! He definitely knows his job and he helped us to find everything we needed. Moreover, he answered all our questions and stayed a few minutes longer after 9 pm! We bought shoes, ties, socks, dress shirt, and suit for leass than $400! We definitely will come back again!
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June 2023 by Rachel K
I've been in here a few times for my husband's suits and some accessories. I have always been treated kindly, good service, someone is always there to help and make sure you have what you need. I'm writing a review because I just mentioned my phone was at 1% and the lady watching the store offered to charge it for me while I rang up and it saved my day! Very helpful caring people. Thank you!
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June 2023 by Kyle Wolf
Needed to return some on-line purchases; simple, with no fuss. As recommended by the sales associate, go in to get measurements so you can get properly fitted clothing.
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April 2023 by Alberto Granados
I went into the store pretty late when most people are pretty tired, but NOT Mr.Chad!! He is the is the best salesman, you will find the best deals for just what your looking for!!??
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April 2023 by Justin Fague
This place was awesome! I came in needing a suit coat for my pants that I’d bought two years back. I was worried they weren’t going to have it since styles come and go, and after a slight miscommunication on my part (we pulled up my brothers order by accident!), we were able to find my coat, in my size! It was such a painless experience. I also needed a new white shirt, and I was able to find that with relative ease. I’m not even sure who I talked to at the store but he was incredibly kind, patient, and very polite to me!
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April 2023 by Everet Mitchell
I believe my tailors name was Rosita. She was very kind when tailoring my motion suit. Unfortunately the store did not have a dress pant near my waist size. The nearest was two inches too large. However, Rosita did a great job tailoring the pants to fit without a single tell that the pants are made originally very large. Not to mention I am a 38 short in jacket, which they only had a few. But the salesman and tailor worked together to make sure the suit I got, was the suit I wanted. I would recommend Jos A. Bank for your first tailored suit. I will be coming back here for more jackets in the future!
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April 2023 by Zyorga
My brother and I came in looking for some shirts. Mr Alan there was very helpful in picking out a style that fit well and looked great.
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January 2023 by Jacob Gwilliam
The associates are great! Custom suit came in quick and it looks great!
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December 2022 by Jenny Brown
Very helpful and kind staff. Great sales.
