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December 2023 by Jon Hoenshell
I was very disappointed with the service this morning. I recently hit a pretty bad pothole, and now when I get up to highway speeds, my vehicle shakes. So I brought it in and decided to fix whatever needed fixing. I explained to the front desk lady, who was great by the way and one of the techs, what my issues were. Shaky truck when hitting highway speeds, and both my front and rear left tires have a slow leak. If they also wouldn't mind taking a look at my brakes and rotors. I have known I needed brakes for a while now and had previously inspected my rotors. There was some scoring, and I knew they needed replacing as well. Well, today was going to be that day for those repairs. They diagnosed my vehicle super fast. Or so I thought. The initial tech I spoke to said he was all done, and there was nothing to report. That they balanced my tires and I was "good to go".. They said I didn't need to pay for anything.I got in my truck and noticed they hadn't even aired up my tires to spec. I did not like that diangosis, so I brought it to the Chevy dealer. It took a while for the tech to diagnose, but he came back with rotors needing to be replaced because they were scored from my brakes, an alignment needed, and a nail in my left rear tire... no wonder I had to keep airing it up. (Photos are from the dealership) Also, a ball bearing that they recommended replacing on the front right end where I hit the giant pot hole. Almost $2000.00 in repairs, which I would have gladly paid Les Schwab to take care of, if only a little more attention and effort was applied to making sure I was taken care of. I won't be coming back. Take your time and make sure your customers feel they are being taken care of.
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December 2023 by RJ Fraire
It was really easy to make an appointment. Waiting lobby with WiFi & Soda Machines - It is also right by the freeway with nice parking, and food places nearby!
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December 2023 by Jessica Rogers
Les Schwab deserves so much credit, what a convenience it is to be able to drive in with a flat tire and drive out with a FREE repaired tire. These men go above and beyond and work extremely hard For something in this world to be free is unheard of. I am so grateful for you!!!
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December 2023 by Sarah Madsen
I had my brakes worked on and was having some rattling so I came back in and Zach greeted me at my car and resolved the issue so quickly and explained to me what was going on. Very impressed with the level of service!
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October 2023 by kathy larson
Simply Amazing. I took my car into the dealership. They told me I had to replace some tires (to keep all the tires on the same axle happy) because they could not repair a tire. The tires were only 5 months old. I took my car into Les Schwab Murray. They inspected the tire and determined it was definitely repairable. They were incredibly knowledgeable, professional and extremely courteous. Answered all of my questions. To top it off, they did it extremely fast.After Covid, customer service has gone downhill. Not here. They were all so polite & professional. I would highly recommend these guys. Simply Amazing.
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October 2023 by Ashley Stilson
Even with my destroyed credit, the general manager was incredibly generous and kind and set up a payment plan so I could afford a new set of tires after I accidentally shredded my front right wheel. He even waived the service fee so a technician could change the tire on the side of the road before taking it to the shop. I didn't pay anything upfront. Would highly, highly recommend to everyone.
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October 2023 by Brandon Peace
Customer service is always great at Les Schwab. The employees are all professional and respectful. They could do a better job providing accurate time frames at the start of a service appointment.Went into have one of my tire pressure sensors replaced, and the appointment took longer than when I had all four tires installed earlier this year. There were only two other cars in the garage when I arrived. There were more mechanics in the bays than there were cars being worked on.All in all I had a good experience, but the wait time is often excessive at this location, and the chairs in the waiting room are not comfortable.
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September 2023 by Burton McLean
I rented a car to pick up my uncle from Utah and move him to Missouri. I found a nail in one of the tires. Came here to have it fixed to have I fixed before I made the trip. Les Schwab representatives here understood my situation and took care of me quickly and was very professional. If you are ever considering get work done to your car I would recommend this company.
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September 2023 by Matthew Brewer PLY
Stopped in to Les Schwab in my wife's truck with a nail in the tire. They removed the nail and the tire. They could have easily put a tire plug in it, and I would have been happy, but NO! They removed the tire and put a patch on from the inside. More labor, but a way better quality repair. When the gave me my receipt before paying, I noticed Complimentary Tire Repair! Thank you Les Schwab for premium service! I highly recommend Les Schwab!!
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August 2023 by Matthew The Baka Brewer
Stopped in to Les Schwab in my wife's truck with a nail in the tire. They removed the nail and the tire. They could have easily put a tire plug in it, and I would have been happy, but NO! They removed the tire and put a patch on from the inside. More labor, but a way better quality repair. When the gave me my receipt before paying, I noticed Complimentary Tire Repair! Thank you Les Schwab for premium service! I highly recommend Les Schwab!!
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August 2023 by christian meador
My favorite company to get tires and such from. This location was awesome and offered up there space for my VFW to do a carshow at.
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July 2023 by Rachel Rawlinson
I’m here from out of state due to a family emergency. On top of everything else, I ended up getting a screw in my front driver’s side tire with a slow leak (thankfully it wasn’t worse). My husband reminded on the phone that Utah has Les Schwab with free flat tire repair. We’ve also gotten tires here in the past, and they’ve always been good to us.I booked online for Monday morning. They had us in and out in less than 30 minutes; no hassle or anything. They were obviously busy, but they took care of us efficiently and for free. I will continue to use Les Schwab whenever I can. This was so helpful during one of the hardest times of my life.
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July 2023 by Donald W.
These guys were willing to stay late and help me out when I needed some help fast. Shout out to John especially for everything he did. They've earned a loyal customer.
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June 2023 by Vicente Aravena
If you're okay with wasting time and enduring aggressive upselling, then this auto shop is the perfect choice for you! I had an appointment here last Saturday for a simple alignment on my truck. I had recently upgraded my truck's suspension myself, which required an alignment.After waiting for about 45 minutes, a technician informed me that they couldn't align my truck due to seized tie rod ends. I was surprised because I had personally ensured everything was fine during the suspension upgrade. Instead of offering a solution, the technician tried to sell me on replacing the tie rods. Frustrated, I left, feeling like I had wasted an hour of my life.To verify their incompetence, I didn't mention the failed alignment attempt when I took my truck to a reputable shop today (Tuesday). Shockingly, within an hour, my truck was perfectly aligned, with no issues found in the tie rods.It's disheartening to see this auto shop tarnish the reputation of genuine mechanics with their unprofessional and incompetent practices. I plan to escalate this matter to the corporate level to ensure they are aware of this disappointing experience.Overall, if you value your time and expect quality service, I strongly advise against visiting this auto shop.
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May 2023 by Christa C
If I could give less than 1 star I would. Had my brakes inspected and was told I need new pads rotors and calipers. My Quoted me $700 for some cheap parts and labor. Took my vehicle to another shop that said my brakes are totally fine and don’t need anything - they were just dirty from off roading. These guys are crooks. Be careful.
