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November 2021 by Theresa Smith
Pricey, but so are most places these days. Great selection. Staff is attentive, but not pushy. Management is awesome and very professional.
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November 2021 by Cassandra Petersen
I was really disappointed in my experience today. I walked in and wasn't greeted once by any of the employees while I walked through the store for about 15 minutes. There were several, what I presume were employees, grouped together talking about personal issues. None of them were easily identifiable as employees. No one asked if I needed help in the dressing room or was willing to start a room even though I had quite a few items. Perhaps I'm being overly critical but having worked in customer service, they failed to meet even baseline expectations. Maybe a training in customer service could be helpful. The clothes are great but unfortunately, the bad experience left a bad taste in my mouth and I didn't want to buy anything.
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September 2021 by Stephanie Prochaska
Would be better if the staff were less rude
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July 2021 by Sue Cho
Always welcome and great styles for your outfit!
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October 2019 by Hollie Pryor
Love the loft. Found an awesome dress again.
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September 2019 by Michelle Schlentz
Got the CUTEST pair of wide leg, cropped trousers LOVE them!
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July 2019 by Carlos Dominguez
My wife loves this store she always gets her clothes here and i love how she looks on them nice people very friendly and helpful at this location
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April 2019 by Megan
I've never shopped here before, it's my new favorite place!
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April 2019 by Paula Waters
Good sales
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February 2019 by Maddie Townsend
The store is typically clean and well organized and quiet. The salespeople are very nice and helpful and offer me many solutions if I'm having problems finding something that I like.
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October 2018 by Morgan Jensen
Love it!
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July 2018 by Kevin Buehler
Good location and meet our needs.
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July 2018 by Kar L.
Clean, organized, pleasant. Each of the employees there handled situations with customers well like confusion about prices/sale, returns, starting a fitting room, and ringing me up.
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January 2018 by Mia Tran
I love loft and always have had a great experience at several of their locations. Until I visited the Murray store inside the fashion place mall on 01/02/18. I had one of the worse customer experiences with one of their employees, Jessica. She was very rude when I asked her a question about a skirt. Once at the check out, price did not match and asked her to honored the sale and she got even ruder. I had enough of her attitude, requested her name and she refused to give me her name. I then ask for a supervisor and she laugh and asked me why I needed to see a supervisor? Finally another employee call the supervisor and only then she gave me her name. Horrible customer service, horrible attitude and no knowledge of their own sales and items!!!! I will not be back to this location.
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December 2017 by P F
I have to start by saying I LOVE Loft! They have amazing quality and prices. I frequent different locations all over the state. However, I was really disappointed in an experience I had with my sisters recently. Often times the sale price in store is not the same as online. It happens. They have a lot of clothing and each item changes prices all the time due to the sales they do each day. Again, it happens. Literally every single time I have noticed the price is cheaper online they will GLADLY fix that in store and match the cheaper price. When it is cheaper online it is usually by a significant amount. For example marked $29.88 but on sale for $12.88 online. We asked her to check on a few items and she was very upset that she would have to check and match the prices. She kept sighing and grunting making sure we knew how she felt about it. She finally did it and it literally took her less then 15 seconds to check each item to get their online price. We spent well over $150 it wasn't like we were being petty with the cost. I was just really disappointed in her response to us. I think I will stick to other locations that I have always had better customer service from.