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November 2023 by Stefanie Gaston
I love that you can order things and have them delivered or you can go pick them up. Also, the Grooming Services are superb!
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October 2023 by Madison McKinnon
I've never had a particularly memorable experience shopping for pet supplies but Jaimee totally changed that today. She is the kindest person with a bright smile and she really made my day. She's good at her job and is able to be efficient and friendly. PLEASE give her a raise and keep her around.
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October 2023 by Andrea Bilic
Destiny did such an amazing job grooming Billy. She did exactly what I asked her- above and beyond. Typically, Billy is super eager to get out of the Petsmart when I pick him up. But he seemed a lot more comfortable when I picked him up. I’m definitely going to her from now on. She was also very friendly, which was extremely refreshing since most of the other groomers can be very rude. Thanks destiny! I’d recommend her to everyone!
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October 2023 by Michelle Willis
I drove 45 minutes to get to my appointment. It was the closest store with last minutes appointment available. I was told by the person behind the counter that it wouldn’t be a problem that my dog was in heat. There was nothing on the online checkin process to indicate it was “against the rules”. I found out my appointment was going to take three hours or longer. I would have to wait because driving time was a total of 1.5 hours. I wanted to ask the groomer if he could be a little faster with my dog. He came in 25 minutes late and announced he couldn’t groom my dog because she was in heat. I was naturally very upset that I had waisted 2 hours with no ability to get this information. All he could say was it wasn’t his fault and the “rules are the rules”. I’m not so much mad about the rules as I am that no one could provide me with the rules so I could make the informed decision to not waste 2 hours of my life. They apparently don’t care about customer service and didn’t try to accommodate my circumstances.
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October 2023 by Curtis R
This is now the only pet store I go to. It's very clean, lots of choices, and the staff are extremely helpful. Definitely the best I have been to!
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September 2023 by Rachelle Muller
It was clean and quiet. Lots of cute kitties that seemed happy. I went for an adoption event for Utah Friends of Basset Hounds and it was awesome!
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September 2023 by Jenny Baxter
I always receive a friendly greeting when I shop here. Petsmart has great quality products, a clean store and amazing customer service.
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August 2023 by Marsita MacDonald
Love the groomers here. We've taken our terriers mixes to Tyler and Steven and they do a great job. We have tried several other salons and the groomers have only wanted to shave our terriers down, not do a proper haircut for their types of fur. Remy and Lily always leave wagging their tails and looking great.
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August 2023 by Justin Hathaway
Selection of high quality cat food is minimal in my opinion..an eg.would be science diet..my car doesn't like pate and they only have 2 or 3 flavors that aren't pate..and I've seen at other stores up to a dozen..most likely you'll find what you need and the service is always awesome here
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July 2023 by Carson Williams
Wish I would have read the reviews first.Booked an appointment for 5pm and got a call at 2:30 asking me to bring my dog in early. I was at work, so I wasn't able to, and was asked if "I was sure I could make it by 5", to which I said yes. The whole thing seemed like a bother to the woman on the phone.I was 30 minutes early and dropped my dog off at 4:30. The groomer who was so eager to get to my dog, immediately took her lunch break as she heard we were there (just odd since she was so pushy and urgent two hours before). She also refused to do the introduction/behavior check (I would think the person interacting with the dog should be the one to make the dog feel comfortable around them??). I was told it would take three to four hours.Around 8pm, three and a half hours later, I was informed that my dog had "bit the groomer in the face and held on". This was from a different groomer, never did speak to the actual groomer of my dog (before or after). When I was asking the other employee what happened, the groomer walked out with her stuff and left, with a spot bandaid on her chin.My dog has never bitten anyone before, not denying that it occurred, as I wasn't there, but worth noting. I also have no actual information since no one actually knows what happened, and the groomer seemed to leave as soon as she could.I will also add the haircut wasn't even halfway done so I am not sure what was happening for 3+ hours.I was told I would get a 25% discount since the service wasn't completed, as you could guess, I didn't.Other reviews claim these groomers are quick to cancel service to go home, I would agree with that statement. I will not be coming here anymore.
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July 2023 by Carson W.
Wish I would have read the reviews first.Booked an appointment for 5pm and got a call at 2:30 asking me to bring my dog in early. I was at work, so I wasn't able to, and was asked if "I was sure I could make it by 5", to which I said yes. The whole thing seemed like a bother to the woman on the phone.I was 30 minutes early and dropped my dog off at 4:30. The groomer who was so eager to get to my dog, immediately took her lunch break as she heard we were there (just odd since she was so pushy and urgent two hours before). She also refused to do the introduction/behavior check (I would think the person interacting with the dog should be the one to make the dog feel comfortable around them??). I was told it would take three to four hours.Around 8pm, three and a half hours later, I was informed that my dog had "bit the groomer in the face and held on". This was from a different groomer, never did speak to the actual groomer of my dog (before or after). When I was asking the other employee what happened, the groomer walked out with her stuff and left, with a spot bandaid on her chin.My dog has never bitten anyone before, not denying that it occurred, as I wasn't there, but worth noting. I also have no actual information since no one actually knows what happened, and the groomer seemed to leave as soon as she could.I will also add the haircut wasn't even halfway done so I am not sure what was happening for 3+ hours.I was told I would get a 25% discount since the service wasn't completed, as you could guess, I didn't.Other reviews claim these groomers are quick to cancel service to go home, I would agree with that statement. I will not be coming here anymore.
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July 2023 by Stacey Woodard
My daughter just got a bearded dragon & PetSmart was the place to go. We received a lot of help & information about feedings & what they like in their tank
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July 2023 by David Brinkerhoff (BrinkFPV)
They got us in and had us out 35 min2 dogs .. a Boston Terrier and a ChihuahuaThe lady at the desk was good with both dogs .
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June 2023 by Kaylee Kristine
Due to some sad condition we got set with a sick pit bull and a depressed poodle neither of which had gotten grooming care in a long while. I am used to maintaining animal grooming and could have done it myself but my mom had died and by the time they had vet checks, I had the poodle shaved and both bathed, I was emotionally done and asked my husband to take them in for the poodles ear plucking and nail trimmings. They came back in the same condition and we were out $40. The groomer I guess didn't want to trim their nails because they were too long and it hurt them to have them trimmed (I trimmed them down with our nail grinder with absolutely no problems or complaints from the dogs later that week ) She did reimburse us for not plucking the poodles ears because she said there was a knot of hair in one ear (she said she plucked the other ear but when i did it, it had definitely not been touched) yet at the vet visit the vet had noticed the clump of hair, it was a small Matt of loose hair and he said it wasn't in his ear canal so wouldn't cause problems and could be clipped off, which I did that day so I don't understand how that was a reason for her to not to pluck his ears?
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June 2023 by Felia Shadows
If i could give zero i stars, i would. Went to buy some fish, a female employee was talking to a coworker, she acknowledged me and continued talking to coworker. I waited, when the coworker left, the young woman walked over to the cash register and began chatting with the young man. I waited, another 10 minutes. The female employee then took over the register and the male employee left. I was dumbfounded!!! Not only did she know i was waiting to buy fish, she acknowledged me and said she'd "be a minute..." i approached the young man who had been at the register and asked if someone could help me with some fish. I entered MURRAY Petsmart around noon, left at 12:22 without fish AND the worst customer experience. The young woman, for whatever reason refused to help me. While she didn't say the words, her actions screamed volumes. I wasn't rude, i did not interrupt the conversation with her coworker. When she took over the register, she didn't request another employee to assist.I went to the Taylorsville store where i usually go and will always go to from this point on. I was greeted when entering, had fish in hand and purchased within 15 min.of entering the store. I thanked the young men who helped me, i briefly explained my experience at the Murray Store, i was puzzled by the behavior of the saleswoman who intentionally ignored me and walked away.Yes, i was upset wondering what on earth caused this employee from the Murray store to be so unprofessional, and the other female employee she was talking to. The two young men at the Taylorsville store were friendly and efficient.
