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October 2023 by Elizabeth P.
This review is for the tire center, and our experience today. My husband and I needed new tires before winter, and called in to schedule an appointment for both our cars one appointment at 8:00AM and the other at 9:00, I was there early by 7:45, waiting by the bay not knowing I needed to check in inside. When no one opened the bay by 8:00AM I went in and no one was even there! I walked around to customer service no one was there, and finally asked the door greeter where they were. She said they should be there, finally they said there he is, I looked at my clock and he was late to work. I went up to him and asked him if he worked in the tire center, he said yes I then told him I had an appointment at 8, and needed to check in, he then proceeded to tell me they don't have 8:00 AM appointments, and said let me guess the call center set this up. (The hours for there center say they open at 8AM) apparently he sets his own hours and gets there when he wants. I also told him I needed to check my car in soon because I needed to be on a meeting on zoom by 8:30 AM , he told me that I needed to reschedule. I'm like what? I'm going to take the zoom meeting here and wait for my car. Then he said well you're going to need to wait while I clock in, which took another 5-8 minutes. He finally rang up my tires but wouldn't let me use my Sam's credit card on file I called my husband who was on the way with our other car and told him what was going on. He said he would be right there, then Raul told me that if we are 20 minutes late he couldn't take us!!!! I was trying to pay with the new Sam's credit card I just got and he didn't know what he was doing, another customer service lady said I couldn't pay with it! By this time I was in tears! I went back to the Customer service desk and asked someone else. An angel who I wished I got her name! She came over and got my payment resolved in no time. Finally got one of my cars back, but Raul claimed we were late and pushed the second car to 11! No one else was there!!!! My husband stayed and waited. And got out of there by 12!!! I've been a loyal Sam's member for years! Never had an issue like this until today. My husband reported Raul to his manager. But not sure anything will be done. I don't give low scores often. The Angel deserves 10 stars Raul 3490 should be let go. He has no customer service skills, and was awful, he's refused to even try to use my Sam's card attached to my membership. The Angel at customer service helped us and showed him it can be done. Overall other than the wonderful customer service rep I won't ever come here for tires again!
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July 2023 by John M.
This place has the worst managers. If you have any issues good luck. You have a manager like Vicki that is not qualified to clean y toilets and talks down to members and acts like they are a bother to deal with. Vicki is an absolute disgrace to be called a manager and should be demoted to clean the toilets and not have any contact with members. Avoid Sams club altogether and quit making the Walton family richer by shopping there.
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June 2023 by Bernice White
Easy to use. Good price
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February 2023 by Carolyn Shackelford
Good prices most of the time and usually no wait
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January 2023 by Ann Petterborg-Smith
Generally a long line waiting too get gas but the price makes it worthwhile
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December 2022 by kelly hunsaker
Use the app it makes it so easy. You don't need your card! Best prices in town.
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December 2022 by David Anderegg
Great gas and not nearly as long of a line as Costco
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September 2022 by Cory M.
So, my friend needed to quickly grab some plastic forks/knives/spoons, and we quickly drove here. The entrance way was a little bit congested, and there were quite a few carts blocking the pathway. All in all, the store seemed somewhat organized, but there were quite a few carts that were scattered about, getting in the way. We used self-checkout, so I can't say much about customer service
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September 2022 by Patrick Simmons
Always the best price around. I really like that everyone is expected to go one direction and be courteous. You don’t see that many places. During the pandemic they have always done their best to keep it clean and orderly. The gas prices alone to me are worth the price of membership.
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September 2022 by jorge chavez
Usually very packed but if it's worth saving money do it. Haven't really ever had problems with their pumps.
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August 2022 by Aimee Allen
I love that you can use the app if you forget your card. Soo convenient! The lines move faster than Costco.
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July 2022 by Nicole Van Tassell
This gas station is ALWAYS busy. People need to realize there are 2 pumps on to pull completely forward so that all of the pumps can be utilized.That being said, the way gas prices are, waiting a little bit is worth $4.84 @ gallon. Especially if you gas up a 40 gallon tank!???♀️
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July 2022 by H K
Sam club Making a better shopping experience with competitive cost over others. Some are more than others still. Getting their. Keep up help the people get what they like to have. Thanks Sam's club. Keep working them down. You winning every way against costco industries.. Good job
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June 2022 by Leo Ann
The lines are always long here and I waited 15 minutes for the pump. The first pump was out of order but the second pump was open. I saw the operator walking throughout the gas pumps and when the vehicle in front of me finished pumping, the operator then decided to tell me that the pump I was waiting for was out of gas. At this point the lines are very long for each pump. He didn’t offer to maybe help me get into a line or anything after waiting so long. Terrible service. The machines run ridiculously slow. There’s always at least one pump out of gas at all times.
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June 2022 by Will Lin
Lowest price gas in salt lake valley. Obly downside is there's only two pumps. Can be slow. Pump is slow acting . not like costco pump read card fast and react fast. Pump here take 3 to 7 to react between each action. Receipt wouldnt print some times. But for the price of gas. This is the place. Do require Sam's Club membership.