September 2020 by Andy T.
Moved into a new home where AT&T no longer provided a strong signal. First I was impressed with their honestly about areas we sometimes visit with no coverage. Usually cell phone companies all claim they have better coverage than their competitors. This guy located the towers nears our home and while he felt confident I would get better service that AT&T at that location, He suggested I switch my phone first to make 100% sure I had coverage in my new home before switching over that rest of my family. The person I worked with seemed genuinely interested in making sure Sprint was a fit for where I live and how I travel. He was a manager at a different store and seemed to be there to help train. Looks like others have had trouble here with all the one star reviews, but my experience was excellent.
March 2020 by Shayna Hulbert
Get EVERYTHING in writing.
March 2020 by Sergio J Perez
I prefer doing business with a direct dealer and so far I have experience excellent customer service, amicable & chordal care from almost every rep. Techie savvy individuals & great management.
February 2020 by Carlos Francisco Rivera
I’ve been in this store multiple times as I’ve been a customer for years. On my birthday in December Efraín, Riley, I believe other dude was Adrian helped me out with upgrading to a new iPhone and getting an iPhone watch. They were patient and helped me transfer all my stuff. I am super happy with the purchases. Today I came in quickly cause my watch was stuck on a screen and Martin literally fixed my problem in seconds. This store get packed but they are pretty quick.
February 2020 by Sam Makoff
This location fixes you're phones as well as the regular phone store business. They've fixed my phone several times with no problem I'd go out of my way to get to this location whenever I need to go to sprint.
February 2020 by Brendon
Staff was friendly and helpful. After activating the phone there was some process that needed to be done on my phone since I was using a phone I brought with me, the agent didn't run that process with me so we had to go back into the store after we got to the car and it wasn't working. Kind of annoying since we had little children with us but besides that excellent service.
January 2020 by Ana Gerlach
I really liked this store since becoming a Sprint customer in November. Everytime I have been there, we usually see Adrian. He is awesome, he's customer service is great. He's gone above and beyond to help us with our new services.
January 2020 by Alex Maher
Honestly the best customer experience I have ever had with a cell phone service and with how fast the repair was handled, I just made it so much better
January 2020 by Reese Snyder
I placed an order online i drove to the store 15 minutes prior to closing order confirmation stated next day pick up while in store i got a call from alfonso telling me my phone was rrady 15 minutes later boom btand new phone out the door the giy was extremly helpful thanks yall.
January 2020 by Ramona
You CANNOT, I repeat CANNOT get TING SIM cards or any other “third party” cell phone carrier SIM cards at any sprint store. They were really friendly at explaining to me their service plans and what they have to offer. They said I could order a Ting sim online or through Ting care. They do have some great deals though, I’m just too cheap to go with a national carrier so I chose an off brand carrier. Either way I loved their friendliness. I wish Tings customer service was as good as this store was. If you have sprint service or not they will explain all their plans and deals in great detail. 10 stars!
December 2019 by Megan Roland
If I could give 10 stars, I would. I truly think this experience has been the best I have ever had in a customer service setting. I worked exclusively with Alfonso, and he was, to say the very least, an absolute delight. He was self- composed, polite, and attentive. He listened to my needs and wants and made above and beyond suggestions to make sure I got exactly what I wanted. I didn’t feel pressured to buy anything extra, only encouraged, so I could get the most out of my devices. He was friendly, genuine, and sincerely had my best interests in mind. I wish all customer service experiences were like this one. Way to go Alfonso!!! Thank you!!
December 2019 by Escoses D.
Just a small handful of hourly employees that seem to not give a darn about customers. Most Sprint stores are pathetic to some degree; this location is one of the worst.
November 2019 by Alyssa King
Alfonzo was fantastic! We were in a hurry and he helped us trade in our phone super quick and painless. He also gives really good life advice and is very personable. A++
November 2019 by rob knoch
Got my phone repaired very fast before my flight I was amazed at the speedy service provided at this Sprint location and thankful that it got repaired and was on time to my flight
November 2019 by Shawn Rasmussen
The employee that helped me said he didn't care if we got a flip phone or the most expensive phone he got paid the same. Then he wanted to sell us the most expensive phone and I said I would go to Verizon and he said " I don't really care".
November 2019 by Korky Ollerton
Very poor customer service. Kid employees acting like they have something better to do, too cool for school. Advice: go back to school.
October 2019 by Audrie Haverfield
I broke my phone, and I could not get help from apple, but Sprint helped me get insurance, I brought my phone in, and the process was very hastle free, and everyone was nice and helpful. I brought my phone in, and I picked it up the next day and it was completely fixed, and it was only $29. I had a very easy, and pleasant experience. :)
October 2019 by Aney Carroll
Nice and clean store kind of slow
October 2019 by Kenneth Hlll
If you visit this store be sure to see Brent Erickson! He went above and beyond for me and had an answer for every question i had no matter how complicated or dumb they may have been. he truly cares about his customers! very clean store with very friendly employees!
September 2019 by Vincent P. Morgan
Was greeted and attend to just after coming through the door, had to wait my turn before completing my business, but still , handled courteously, professionally.
September 2019 by Wendy Harding
Kind and understanding but still waiting on replacement pieces that had to be ordered
September 2019 by Elle Blauwkamp
The worker with the half shaved head was extremely rude and short with my boyfriend whenever we asked a question or wanted an explanation. A salesperson is supposed to be helpful and willing to the extra mile to make someone comfortable with their decision. Guilt tripping someone into buying something is not the right move.
September 2019 by Frank Kurek
Not much too say. Tried Sorint to save money and ended up with the worst service, both cell service and personal service. Spent way more than Verizon. We went back to Verizon after contact expired. Never again. Live and learn.
September 2019 by Eduardo Mendivil
They were able to take care of my friend's new cell phone which had an issue with its SIM card. They took about half an hour.
September 2019 by Bree Ballard
Went here to get a new service and 4 lines Adrian went above and Beyond , He has the Best customer service and should be giving a raise, for his wonderful team work with Alex and his customer service !!!
September 2019 by Joe Fletcher
Busy location. The salesman was kind of confusing at times but I think we got everything cleared up. Thanks for the "free" ipad.
August 2019 by Jordan Brun
My wife and I came in with problems with our plan. We were helped out my Soulmaz, who was friendly, helped us right away, and answered all of our questions succinctly. She looked through our bill and spoke to us about how she could get us the best deal possible. Amazing service and an especially kind employee. Having worked retail for years, I appreciate and promote great service. Very satisfied!
August 2019 by Glory Gomez
Keyvan was very helpful and polite when helping me with my bill and fraudulent activity.
July 2019 by Steve S.
Stopped in at 6:30pm to take care of a quick billing issue. There were two people in front of me, already being helped when I arrived. With three employees in the store I thought there wouldn't be a wait. It's now been 30 minutes and counting. One employee is sitting face down at her desk. The other two employees keep disappearing into the back room... not sure what's going on. I asked one and she told me to just keep waiting. She's been calling the corporate line and arguing with them about something or other. Very poor customer service.
July 2019 by jake mccoy
Brad at this location was a life saver! He knows his stuff and helped me get something done I’ve been trying to do for months! Very professional store, all around a great experience!