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September 2024 by Dallen Perrin
Been here for 3 hrs for oil change and tires re-alignment. Was promised 45 min to 60 min. Nobody responded to my txt as that was our way of communication. I go outside to see my car had been done but nobody told me and they lost my keys under paperwork. Guy tries to help me but the GM took him into his office along w my keys and paperwork for another 20 min. Bad communication and bad customer service. And the shop was dead. No reason to not help. Front desk / gm didn’t care about the customer.
I’ll go back to another ford dealership. Not Provo.
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July 2024 by tommy bell
Update 6-20-24 took my wifes car to a different ford dealer and the problem is what we thought the a-pin and being fixed the right way thanks for nothing ford I know where I'm going to from now on and it's not to you guys no more updates to mask a real issue and now I won't call to resolve the issue you guys can call me to try to make it better but you won't see my cars again only to finish the oil changes I paid for and that is it nothing else
So in the past there service has been really good but i don't know what happened it has really gone down the wrapper so we have been having issues with our wifes ford escape it's been in a few times for the radio/a-pin issue they keep just updating it saying needed update or a patch for the update well low and behold guess what doesn't work the update then they tell us bring it back if it does it again it's probably the radio head or the a-pin and then they say we just had to reload the update it didnt work well now we just had our car there once again for the same thing and what do they tell us it needed a patch to the last update to fix the update so on 6-6-24 we are back at ford and guess what it's doing it again and the manager tells me good thing it's only been 3 times it happens alot more then that tells me they don't know what there doing and they know my warranty is up soon so there waiting for my warranty to be done and then they will wanna fix it the right way so the can charge me out the butt for the repairs me and my wife have bought 13 cars from here and have always had the services done here and now this is how there going to treat me well good luck me buying another car there and dealing with there service or the service manager I was having a conversation with my service writer the manager comes in the middle of talking to him not knowing what i was asking him and says we already talked about that why we talking about it again excuse me i was asking pricing questions and you didn't have a clue what we was talking about but the sales people up front awsome i would deal with them and we would buy more cars from here but service department not so much because I don't want to deal with service I hope the right people read this and something is done and done right because for right now I'm taking my business else where and I know they will treat us right and there going to fix what your service guys should of fixed every other time it was brought in good luck lost my business I changing from ford all together and getting something besides a ford thanks to service I'm not very happy with the products ford is putting out and how service it treating a loyal customer as soon as we can the ford is gone from our driveway and replaced with a different make
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November 2023 by Michael W.
Just a quick shout out to Jonny Payan. He put together an awesome deal on a Mustang Gt for me. Went above and beyond to make me happy. Unfortunately I wasn't able to purchase the car ( my issue, not his) and he was very polite and professional throughout the process. Thank you Jonny! I highly recommend both Jonny and this dealership.
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November 2023 by Sarah Landeen
Excellent dealership. Christian Zamora was incredibly helpful and made the process super easy. Five stars!
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October 2023 by Janet T.
We had an awesome experience with Taylor Robinson. We won't go anywhere else for any of our vehicles or maintenance.
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September 2023 by A J.
Not happy. Went in for an oil change and tire rotation on my Ford transit van. Service advisors could be more professional. If they would verify that all things have been done correctly this would not have happened. What else do they not do? Makes you wonder! This doesn't surprise me that something was not done correctly. Tires were rotated but pressures were not adjusted. Front tires too much at what back should have been and back set at what front should have been. I carry a lot of weight in my back end and this could have been bad. Took back to have this corrected but this should have never been sent out like this!
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September 2023 by Madison G.
We had a terrible experience at this dealership. The communication was truly awful. We brought our vehicle because of an issue related to a recall we received. However this dealership did not have the part necessary to fix the problem and estimated a wait time of 3-6 months. As a one car family this was absolutely unacceptable and it was only after we voiced those feelings that the dealership arranged to get the part in 3-6 weeks. We asked what our options were for obtaining a loaner car and they said there were none available and they would put in a request through Ford to get us a rental or let us know as soon as a loaner was returned. In the 4 weeks the dealership had our car we never heard about a rental or loaner. It's unacceptable to me for a dealership to keep someone's car that long and offer no alternative vehicle, ESPECIALLY when the problem with the vehicle is due to a manufacturer issued recall. In addition to the complete lack of communication in that regard, we also received confusing communication related to the status of our car. We were told it was completed but when we called to confirm when we could pick it up, they told us it wasn't ready and was still being diagnosed. Our experience at this dealership was confusing, frustrating, and showed a complete lack of customer care. I will not be returning to this dealership for anything and will find somewhere else to service my vehicles going forward.
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August 2023 by Luisa M.
If you want your vehicle fixed AVOID this place!!!!!!!!! Took my truck in at 1300 for a diagnostic and at 1615 I was still waiting. It wasn't until the Poly guy asked me if I was being helped is when "Reese" (if that's his real name) finally showed his self to tell me, "we ran the diagnostic and there are some electrical wiring that needs to be replaced" when I asked him if repairing the wires would resolve the alarm sensor issues this fruitcake replied, "I'm not sure, I can't confirm" So, pretty much this clown is telling me to pay for the repairs but not sure if that'll fix the problem. I must've looked like a effin fool to him for him to feed me bullshit like that! Reese has the worst communication and customer service skills that I've ever dealt with in ALL the dealerships I've visited AND he flat out lied to me stating that my vehicle was on the diagnostic machine from 1300-1600'ish, bullshit and he knows it! My truck sat in the waiting lane for almost two hours. Damn Liar! This was my second visit to this dealership thinking their services would improve from the first visit but eff no. They just seem to get worse and worse. Don't waste your time and money here. No surprise that this dealership has poor ratings. They've forgotten that it's the customers who pay their salaries. No customers, No service, equals Out of Business. Figure it out Larry H. Miller!! This place makes you want to buy a Hyundai F-150...if only.
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August 2023 by Lauren Bennett Benton
I've been coming here for oil changes for a couple years now, and I've always had a positive experience. They have a great oil change package that saves me money and makes the whole process so much easier. The techs and service advisors communicate clearly and explain the status of your car and what needs to be done, while not pressuring you into getting any additional services done then and there. Everyone I've interacted with has been super friendly and I feel very comfortable, even as someone who doesn't know a ton about cars. Olivia helped me out today and she was so kind and made me feel at ease while discussing the results of my car inspection. I will definitely be a customer for years to come!
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July 2023 by Peri D.
Update: I changed my review from 1 star to 5 because WOW!! They completely exceeded my expectations. They picked up my car within a day, fixed it, and had it returned all within 2 full days. They are also ensuring that the oil stains caused by the undercarriage cover are cleaned up in my garage. This is the best experience I've had at the Provo location after about 5 years using them. Thank you! I called ahead today to ask if their Service team had availability for an oil change. I was told that it was a slow day and to come in whenever. I pulled in to the bay around 3:30pm. There were 4 employees on the floor and 1 other car in the bay. Not a single employee waved me in, made eye contact, or even looked in my direction. It was clear that I was being ignored and that none of the employees wanted to be the first to greet me or help me. I then waited for about 3 more minutes. I finally had to step out of the car, grab my baby, and walk up to them and interrupt their conversation. There was no greeting. I had to get the employee's attention and ask if I could get an oil change. I felt like a complete burden to the employees and felt very uncomfortable. After I picked up my car, I drove 45 minutes back home. Only to be flagged down by my neighbors pointing out that something was wrong with my car. The mechanic had screwed the undercarriage cover in so tight that it ripped it. I tried to put a washer with the bolt for some extra structure, but the cover is completely torn. I tried to leave a voicemail twice since it was after hours but the voicemail recording said it was full, so I'm not sure if my message was received.
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July 2023 by Kurt K.
my wife's car was overheating and service guy turned her away with no help whatsoever.I had been calling the service department all day with no one answering and the voicemail was full.I called the sales team two times and they took messages back to call me and again zero response.I would not buy a car here or have my car serviced.
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May 2023 by Lisa M.
Probably the worst business ever. We live in the neighborhood and this is the most disrespectful business ever. They leave their music BLASTING outside 24/7. It's Sunday afternoon as I write this and I can hear the music with all doors and windows shut, they aren't even open. They also do not secure their cars, many times we see people on a Sunday hopping in and out of the trucks in the corner of the lot. All fun and games until someone with ill intentions comes along. The employees are always recklessly driving between lots, seen them almost hit people on several occasions. Probably really poor and careless leadership. This company should be so ashamed to call themselves a respecting business. Causing nothing but stress and distaste for its neighbors. Disgusting behavior and business practices.
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December 2022 by Tina C.
me and my husband were looking for a new vehicle for me, we found my ultimate dream car. a 2021 Tahoe with a duramax engine. Mark helped us and we wanted to purchase. as we were sitting getting the final price, they were getting my husbands information after we had told them we had our own local financial institute we were already with. obviously they needed the sale that night. we left with the vehicle this was Saturday evening. Tuesday night at 6:50pm. we get a call from the financial advisor JAMES telling us we did not qualify for the loan. but he had sent another request to a different bank. without getting my husbands permission they ran his credit 10 times. Wednesday morning we went to our local credit union got approved for nearly 3% less than LHM quoted us. my husband bought parts through all of their dealerships throughout 20+ years. needless to say. he will no longer be purchasing anything let alone a vehicle from Larry H. Miller. 3 for Mark. a negative -5for James and the treatment we received taking the check for payment to the dealership.
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September 2022 by Lisa T.
Will never buy another Lincoln again after the experience with these guys. Terrible customer service. Reese specifically. Told me it would be ten days before my car was done. It's been a month now. Have told me my car will be ready five different days and each time I call (waiting on hold for a ridiculous amount of time) I'm told another thing they still haven't fixed. Was promised it would be done today by 5:30 and someone would call to confirm before I drove all the way down there and AGAIN no one has called me. Don't waste your time with these guys. All their one star ratings are for a reason.
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August 2022 by A Chizel
I haven’t seen any positive results yet.
