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July 2023 by T. W.
I use to prefer to shop at ACE because of their values and business polices. However, this store has tarnished years of this reputation with in two trips. not only will no longer do business at this store, but due to the lack of actions and oversight from ACE Corp. on the brand partners this will include all other stores. This store has Values, Respect, Integrity or regards to Disabled people and Veterans. I am disabled and need an accommodation that was not unreasonable Deb the paint counter has been a main issue both times. The store manager Bob Hines allows his representatives to disrespect customers as well as continue to allow said rep to instigate issues further. This store and I am not sure about ACE as a whole has discriminatory policies in which most major retailers have been sued for and that police removed. (Not this Store) You are better off spending your money as a VET or Disabled person elsewhere. When I informed Bob Hines that I was disabled he said he did not care not to shop else where and not his store. I have not seen a business with such poor ethical standards or disregard for customers on this level in many years. How these two are still employed by Owner Julie Hurst I have no idea. KEEP UP THE GREAT WORK.!!!!!
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July 2023 by Sean S.
Love this ACE, best selection of fasteners in town, beating HD and Lowe's by a million miles
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May 2023 by Bill C.
Pros are that it is close and convenient. Clean and well organized. Great sales.Cons are that costumer service is hit and miss. I have been told by an employee that he was going to get someone to help me and never came back. Weird. Also am usually greeted with someone walking up and giving me a blank stare. Also last couple of times I have walked out empty handed either because they didn't have the part or they were out of something that was on sale. Oh and that country music is awful.
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March 2023 by Joel C.
CJ was incredibly helpful and polite, etc.. Thank you Ace! Thank you CJ. Always a great experience shopping at ace
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September 2022 by Evan T.
Awful racist staff. I have never been so offended by the douchebag awful staff that work here. Take your business elsewhere.
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July 2022 by Ameilia Q.
One of the best secrets about Ace is that they sell local honey from Taylor Honey in Santa Clara. I've had a few jars of it and each batch is different. The last batch I had was very dark amber in color. This one is lighter and is from orange blossoms. Can't wait to try it.
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March 2022 by Ben H.
I went to your store today looking to purchase a Stihl trimmer. When checking out I was told I could not purchase it as the designated Stihl employee was not working. Because he was not there to fill out the warranty information I could not purchase the trimmer. I was told to come back tomorrow. This is ridiculous to say the least. The best was as we were finishing, the clerk saying he would return the product to the shelf, like he was expecting I would do it after being told I could not purchase it.
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January 2022 by Karen D.
I was in need of some very specific types of screws, and was able to find an associate quickly -- a very nice, very knowledgeable man named Bryan -- who knew exactly how to figure out what I needed and exactly where it was. In and out, affordable, easy to find / friendly help. Will definitely be coming here instead of Home Depot from now on; just so much easier to find help and get to what you need quickly. Thanks so much, Bryan!
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May 2021 by Kelly M.
I've visited this location several times and have had uneventful experiences so far; nothing to write home about and nothing to complain about... until today. Went to start up our evaporative cooler for the season only to find that the water line was leaking. Cue expletives. The tech we had just hired to brave the roof and get it going didn't have enough line in his truck to replace. Cue further expletives followed by frantic pleading and an offer to go buy some ASAP. Tech agrees and I head towards Lowe's but decide to call Ace on the way since they're closer and I'm am SO atlas I did! Andrew answered the phone and knew exactly what I needed and was able to confirm pricing and availability and set a spool at the registers. I bust into Ace like a tornado only to be greeted by a ten plus person long line?!? I cringe inside and internal expletives follow. But much to my surprise the queue was cleared in less than two minutes and I was on my way! The real kicker is that the pricing and selection were better than Lowe's! The beauty of small shops is that you get merchandise tailored to your area, and this area has more evaporative coolers than other areas and Ace knows it. Thank you SLC Ace and whoever manages your orders and inventory, you went above and beyond and had excellent service to boot!
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April 2021 by Maria R.
Love the crew at Ace. I loathe going to big box stores where you are just a number and and you always have to wait in line for help or walk a mile across the store to find something. Way too arduous and it's a dog-eat-dog world when you shop with the masses. But going to the Ace is fun! Everyone is pretty excited about helping me out when I come here and I never have to wait to talk to anyone...lots of super cool staff. And they have some nice brands and product choices too. Totally recommend the urban hardware store experience!
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April 2021 by Michael S.
Great local hardware store with great service. You go here if you want to have someone who is an expert help you find what you need. In contrast to the bigger box stores where you can't find an employee or you just can't get good advice. Their hours are good. Their selection is extensive considering the size of the store. Everyone there is always friendly and willing to help.Their curbside service and website is easy to use especially during the pandemic. They have free curbside delivery. Very impressed with their service! Highly recommend that you start here before going to the big box stores.
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January 2020 by Maggie H.
The store is always out of everything. I have spent the past 6 months getting more and more frustrated every time I go here. They keep a VERY low stock so they may have 1 or 2 of an item but that's it so if you are doing anything at all that requires more than one (bracket, wood, pipe, fitting, you name it) go somewhere else. It is REALLY annoying and a total waist of time. "Small store" is no excuse I am from manhattan and the hardware stores there are 1/4 the size and always have everything in stock in abundance. This ACE is terribly stocked. Also, the prices are near double that of Lowe's or Home Depot. Just save your time and go elsewhere. Also, advise to ACE- fire whoever is in charge of stocking items and hire someone who knows what they are doing.
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April 2018 by Hoang H.
Overall a good store if you're in a pinch. The customer service is lacking at this Ace. They don't really have a big selection of products because they are a smaller store. However it's a good hardware place to go if you're in a hurry and don't need anything very specific.
