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March 2024 by Jonathan Gervasi
There was an individual named Jordan who did an amazing job answering our concerns and needs. He was able to answer my questions about changing to a larger unit and was able to close my unit account from autopay processing. Thank you Extra Space Storage!
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March 2024 by Ryan Thompson
Be very cautious here! They'll get you in at a good rate then hike the rate every 6 -12 months. Nobody I've talked to cares. Been there 2 years, never missed a payment, but they don't want to keep their good customers. After 2 years my rate has nearly doubled! $170 for this little space every month now?! Not cool! **Updated** Two years later as of 3/24 my rate had finally hit $305 and I was forced to course correct and get out ASAP. Don't believe their response. I did try to speak with people, I did try to figure out a solution. I was there for over 4 years and called and spoke with somebody with every price hike. And here's their exact response, "Well, that's the going rate". "If its too high, you can move to another space for the current rate." Then when asked if that new rate is exempt from rate hikes for the foreseeable future? "We can't guarantee that". And, just for the record, the day I left, the exact same 10x15 that I was renting for $305 was open and available in a better location on the 1st floor, for get this...$157. Never again Extra Space, and if I can steer just one person away from your predatory price hikes, then my lesson was worth it.
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March 2024 by Sierra West
I worked with Lance on closing out our storage unit. We are moving but got charged for another month even though our things had been moved out. Lance was super helpful and kind through the whole process. Thank you!!
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March 2024 by Melinda Reed
Very clean. The Manager and others are focused on customer service and hardworking. New software for access had it's glitches but the people there worked very hard to fix the problems.
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March 2024 by Chris Brown
Lance was very helpful! He was super descriptive and patient with me and helped me Anjou my time with this company, if I ever need a unit again I’ll for sure come here! Thank you so much Lance!
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March 2024 by PresentNow33 Iam
We had a great experience with Extra Space Storage. The facility was always clean and maintained. The temperature was always reasonable. The technology worked well for access and notifications. The security seemed top notch. We would recommend them and use them again.
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March 2024 by Scott Wilson
I had a storage space here for about two years. It’s very clean and secure, it’s in a great location. It’s really nice being able to use the mobile app and not have to remember a pass code for the gate or have to buy a lock for your storage space. Lance is super friendly and helpful. If you need a storage unit, you should look at this place.
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March 2024 by Kenneth Nierenhausen
Lance is dope - super friendly and helpful. Prices could be a lil better, but reach out and USUALLY there's something they can do ☺️
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March 2024 by G. “Miss. Ellis” Neff
Facility is always clean. Staff is always helpful and genuine. Mostly deal with Lance and appreciate his positivity, assistance and knowledge.
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March 2024 by John Wallace
Located on Van Winkle Expressway and so convenient to use, Lance is a super fine manager who should be in charge of this corporation.
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January 2024 by Anchora Rose
Great service!
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January 2024 by Reid Baty
Set up was very easy and the staff was very helpful.
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January 2024 by Rob Taylor
This place is always clean and well managed. I had a unit for business purposes at this location for 5 years and all the managers have been very friendly. I particularly liked the Bluetooth locks on the units, doors, and gate access. I was able to conveniently grant and revoke access to our employees using the ExtraSpace app. I wish the other ExtraSpace locations we use would convert to Bluetooth locks on their units.
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January 2024 by Elan Bartholomew
Lance was extremely helpful
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January 2024 by Laura Goessl
“Wauw” says the crowd as a hushed whisper falls across them. The scene is set: for an easy, quick, *and* affordable… moving experience. The staff rejoice, knowing they are getting raises for their incredible communication and service skills, serving this here: Extra Space Storage, 5572 S Van Winkle Expy, Salt Lake City, UT, 84117. Thank you!
