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January 2024 by Ty
I've been to this location quite a few times and the employees are always friendly and the work gets done correctly.
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January 2024 by Cameron Giles
Fast, professional, polite. Much better experience than other Jiffy Lube's I have been to. I felt like they let me know what was going on with my car, and didn't harrass me with upselling. They didn't push it, or throw dirt on my air filter or something else stupid that I have experienced at other Jiffy Lube's. I will always use this location if I can help it.
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January 2024 by Stephanie Pacific
Amazing customer service
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January 2024 by Hannah Goodman
I was in there today just for an oil change, and to fix the back license plate lights. I'm perfectly fine with the courtesy stuff, in fact I appreciate it, but the girl that was working informed me that they had put windshield wiper fluid in the radiotor, and coolant where the windshield wiper fluid goes. They ended up having to evacuate the entire system. Had they not realized, and not evacuated it my car would be done. I was super patient about it, but obviously fuming on the inside. They said it was a new employee that had done that. If you can't trust your new employees to put the correct fluid in the correct place, have the experienced people do it! Then when my car was pulled forward and I was getting ready to drive off, I noticed that my car was beeping. It said that the trunk was open, so I pulled out and went to the parking lot next door to open and shut the trunk a few times to see if it would stop. It didn't. So I went back and asked them to look at it. The guy acted like I was clueless and kept pointing at my check engine light. I know about that already and it is a completely unrelated issue. He then kept asking me if I tried opening the trunk and shutting it. I told him several times that i had tried that already more than once. When he looked at it again, he found out that it was beeping because HE had unplugged a sensor in there because he was "curious" about it before I left the first time. There is no way he didn't realize the car was beeping, because as long as it's on and in drive, it will beep to warn you if a door or the trunk is open. And then to assume I'm stupid over something he had done?? I think his name was Ryan? I'm not okay with anything that happened today. I will not be coming back to this location, and will warn others not to either until your new employees can be trusted to not potentially ruin someone's car.EDIT: they were supposed to change out my back license plate lights and didn't. If you're gonna charge me for a service, at least do the service...Let it be noted that the girl who billed me out was super helpful and offered some sort of discount if anything was to happen. And the guy Muhammad was very helpful as well with check in.
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January 2024 by Matthew Johnston
They tried to charge me 160 dollars, for an 80 dollar oil change. Thinking I didn’t know the price of a simple oil change. Saying my 10 year old ford needed “super ultra premium oil”. Bruh, my car takes simple 5w20. After complain, I received a “discount” to the listed price of 80 dollars. Straight scammin at this location. If you dont understand cars, you’ve probably had money stolen from you.
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December 2023 by Life In Salt Lake City
Mohamud and Sierra are awesome, the whole team is great. Fast, competent and knowledgeable.
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December 2023 by Scott Peatross
Previous good experience.Also, the business the company I work for is using wasn't open yet.
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December 2023 by Steve Mitchell
In and out...no nonsense! I'll make this one my only one.
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November 2023 by Whitney Snow
Worst location I’ve been to in Salt Lake. Very slow, poor communication, and sketchy waiting area. I waited 90 minutes and my car hadn’t even moved from its parking spot.
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November 2023 by Gianna Anderson
They were very rude on the phone, I was kind and sweet just wondering a few questions and was talked over the whole time and treated very poorly.
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November 2023 by Tracy Roberts
We got an oil change here during a road trip. They quoted us 30-45 minutes but it took an hour. The oil change was supposed to include an interior vacuum and exterior window wash. Both were marked as completed but were not done. Greasy smears were left inside the car on the steering wheel and center console, so the car was actually dirtier than it started.
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November 2023 by Maeve Barnum
Friendly staff when I called but long wait time for an oil change, recommend calling ahead. I ended up going somewhere else
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September 2023 by Ashby Orgill
Decent service but I asked if they could fill my tires after my emissions test and they said it was part of their complementary services. Well I checked my tires when I got home and they only filled the tires on the left side of the car which adds wear and tear to your vehicle.Update: I took it back and they fixed the pressure in the tires.
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September 2023 by Andrew Franciscus
This shop saved my life!I was having a serious issue with my recently replaced brakes not having stopping power.I was on a long trip from Vernal to SLC and called ahead from the road to see if they could help me, and was told that their specialty technician was in that day so I was in luck.I got the car into the shop and Jamie took the brakes apart and identified the issue, which was that they had been installed incorrectly.She was able to pull up a diagram and fix the issue by reassembling the brakes correctly and had me back on the road safely that same afternoon, no charge either!Jamie, if you see this, I am eternally grateful for your service. You truly cared about my safety and worked very hard to get me back on the road quickly so I could pick my wife up from the airport in a timely fashion.Management, if you are reading this and have an employee recognition program, Jamie needs to be recognized, she really went above and beyond and it showed!!
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September 2023 by Hana Butterworth
Even though they were short handed and busy, they were kind and took great care of my care without trying to up sale me. They were honest, explained what needed to happen, and you can tell they care that your car is fixed well and swiftly.Service: Oil change
