UFirst Credit Union

Most Recent Comments

• November 2023 by Ryan Heslop
  Dylon is the man! Promote this guy. Wasn’t pushy with any unnecessary products but noticed that I was paying my mortgage with a check and suggested setting up automatic payments. This will save me A TON of time trying to get to the credit union! Thanks again Dylon
• August 2023 by Christine E.
  This bank has some very big problem in the way their (new) online banking is set up that can cause serious problems with late payments for their clients. They set up their website so that, after you ask for a pay-off amount, and you make the pay-off (slightly higher than the outstanding balance, as is normal for a pay-off), and you see your account go to $0 balance, sometimes for several days, they then add a minor "interest" days later (on a 0 balance account!) which accrues interest without you realizing it, as you asked to and were told and convinced you did PAY OFF your account. They think this is normal! I think it is probably illegal. Managers are never available when you ask to talk to one. This review is mostly for online banking and subsequent "support". I am not sure which branch I got connected to. I have a long history of problems, which they explain as "website glitches" since they "updated" online banking (autopay transfer not going through, just disappearing from your schedule or going through twice!) However, most recently, I got a collections call from them for an outstanding balance of just over $6, which accrued after I had requested and paid a PAY OFF of a VISA card account in June. I made a final pay-off payment larger than the outstanding balance. My balance went to $0 for 3 days, then magically got a "small balance" without me using the account. So now in August, as I am trying to pay off the overdue outstanding balance, accrued due to their website set-up, the bank did a pay-off for me on the outstanding balance while on the phone. We both saw the balance go to $0 on my online banking after requesting "Pay off to $0". Great! But no - UFCU calls back TWO HOURS LATER, that "there was actually a 2 cent difference that needs to be paid in September". THEY told me and the website told us that the account was PAID OFF! So even they cannot for the life of them pay off an account, and just like I was convinced in June I paid it off, they thought the account was paid off when they made the pay-off while on the phone... How can a 0 balance AFTER PAY-OFF require a payment a month later?! And how does this just get tagged-on after? I get a condescending story that that is "how it works at banks". NO! When you request a pay-off, you know you pay slightly more than the outstanding balance, and then, it is PAID OFF. When you request a pay-off, and you pay the pay-off amount, it is PAID OFF. No sum, however small, should ever suddenly appear after a pay-off. Especially not when the client has been told the outstanding balance is $0. Unacceptable.
• July 2023 by Kozmo Kramer
  Everyone I have talked to has been very pleasant, problem is whenever using Bill pay or my checking account from a different credit union to pay on my loan it doesn't go through. Say's I've paid even on your site but doesn't pull. Had to make a double payment back in April and now Collections called again for June payment.
• July 2023 by January Krebs
  went today 7/6/23 sat in the drive thu for over 10 mins and no one came I even pushed the call button I just went in the teller said no one was manning that I told her the lights said it was open she just oh well
• April 2023 by C. L.
  Member of UFirstCU since 1991. All was fine for 30 years although I've never gotten a loan or invested funds, just used for routine banking transactions, BillPay, direct deposit of paycheck, checking account, and reference for business/tax purposes. In the last several years, since touting the online banking system, and also making several changes to it in rapid succession, the experience with the CU has taken a dive, online as well as in-person at a branch. The tellers are exceptionally courteous and polite, even though I've had to rage from time to time. But noone at the CU seems to know "anything". Since Thanksgiving 2022, I have tried to resolve issues with a phone company that continues to siphon money from my account after I "cancelled" the phone service, returned the phone unactivated, had it cleared by the company, and supposedly, I am now just waiting for refund of about $250. to my account. , . . .or MORE, as the phone company just took out another payment TODAY, after I spoke with the CU yesterday about an email sent by the phone peeps that they were taking another "scheduled" payment. Per CU advice, I have changed debit card 2 x's and was advised money is coming from BillPay (which I never set up with this company). Sure enough, TODAY (4/23/23) I see that this company has used my new debit card # to suck another payment from my CU account. I am so livid at this point. Meanwhile, I have called the POLICE DEPT, visited the store manager at Comcast (the thieves in question = Xfinity Mobile) who claims the companies are completely separate and they could not have gotten info from comcast account. I called CU today minutes before closing on a Saturday. They have said they could do nothing to stop XM from taking my $$$ because I was on a "contract". They take the word of XM over my word, re: a contract that was contrived when I spoke with an agent on the phone, not a native English speaker either, when I called "comcast" to report that my internet crashed and, during the odyssey through the phone tree, was switched over to "sales' without my knowledge. At this point, Xfinity will only accept a phone call if you give them the "last 4 digits of the card to which your account is attached". Finally TODAY, the agent at CU call center told me the TRUTH....which is that my unauthorized payment is attached to my actual bank account #, not the debit card #, so changing the debit card 3 times did not do one dang thing to spare me this trauma. In fact, from the 1st instant i recognized this problem, and went to CU in person, they gave me INCORRECT information, claiming that change in debit card would solve the problem. NOW, they say I will have to change account #, but can still leave the account intact for the history and all. I think I will have to change banking institutions. The new online banking system laid at least 2 bugs in my account that required 2 calls and 2 hours of time to straighten out, including changing my user ID and different approvals and backdoor strategies to get up and running. I have been called a couple times by their "security" company about suspicious ? charges with online shopping. Once I said YES, I made that purchase, what is the problem? They said we can't tell you call CU. which I did not do, but the item never arrived , fraudulent company, and out $100.+. Their calls are harrassing, not helpful. A HOT MESS. I have sent CU a message that "UFirst" is more like "MeFirst" as they have gotten way too big to best serve their customers (like me). I have just talked myself into leaving UFirstCU entirely. They are too busy following algorithms, even the manager had canned phrases. It's really a shame.
• April 2023 by T W.
  I thought the change was just the app. That was horrible enough, now on top of that they changed policies for things, meaning how they do things. I had problems all over the place because of this with trying to transfer money, etc. sometimes it wasn't even the right account that was used. I wrote to someone at customer care through the text system (the last person I talked to on there just this last week when asking about that fee on my credit card I didn't know what it was was very rude and condescending to me. I was thinking, "is this the same people I used to work with?") and the person just said they had the same problems too. The customer care person did! There wasn't a real answer for me either. Also, check your variable cards, they are 12.99% interest right now and somehow I got this lame fee that I didn't notice until recently where you pay for "insurance" to pay for the card if you have problems financially or die. Um, I don't remember signing up for that and if I die, I am having a few other problems besides my credit card bill. I was given a phone number to a different department to cancel it (that "insurance") and they had to send me a form to sign to have it discontinued, this random fee on my card. Three times I tried to have the guy send me the number that you need to have to prove it is you. It never showed up on my cell phone. Each time I sat there waiting. I had to eventually hang up on him as I had an appointment and had to try back. He swore up and down it wasn't his system. But the next person I talked to sent it to me first thing. It was like pulling teeth to have them take this fee off, this "insurance" I never remember signing up for. After paying for that "insurance" and my monthly payment, a laughable amount was going to the principle. They were "laughing all the way to the bank" with all of this money. I was thinking to myself, why in the hell did I use this card? I was going to put what balance there was on my other credit union credit card (another bank I deal with), but found out that they had also gone up to 12+ variable so it would be the same. So that is the problem with that one too, but just basically, I really, really used to like the University Credit Union. They seemed to care, they were friendly. I liked the customer service and they were always helpful. I loved the original app and it was really user friendly. Does anyone know if someone bought them out or something? It just seems so very different on so many levels, also check out your interest. If you have variable, it is actually pretty scary right now.
• April 2023 by Jimmy D C.
  Just joined UFirstCU and the online experience was great... Then I found out branches are not open on Saturday, kinda hard to get into when you work the same hours they are open... Then I needed to make a change to my phone number on the account, only to be told that I have to go into a branch... See above. The website is far from useful, tried to get my account number to setup direct deposit and it's no where to be found in the account... Just frustrating. Hate to say that I made a mistake choosing them, but lesson learned and on to searching for a new CU.
• March 2023 by FURB Furbish
  I've been using this institution fire 15 years, not only for checking, but car loans and mortgages. The people there have always been friendly and good at their job. They remember me and what I do. They really care about me and help me to do what I do.
• February 2023 by Dr.A k
  When I recently visited Ufirst Credit Union to open a new account, Mr. Dylan met all my expectations. He provided outstanding customer service by being courteous, pleasant, and compassionate. The bank was closing in 30 minutes, so it was a pleasant surprise to be served within 2-3 minutes. He ensured that all my obligations were met and that my account was open. He is a valuable asset to UFirst Credit Union. I highly recommend this branch.
• February 2023 by Roxanne Dixon
  Beware on the ELoan option once you click on it you will get charged $20 and they will not refund it back. I was just curious and clicked on the new benefit and yes it states a charge. However, I thought it would charge you once your confirm, again I was just curious to see what were my options. I called in today and was told they are not going to refund my money. I will be closing my account with this back as soon as stuff clears. I have been a long time customer with them however not happy with services.
• January 2023 by Aubree V.
  I do not recommend this credit Union! When I first opened my account it was great and the staff was amazing! I'm the last year or since there name change they have become absolutely horrible! The employees don't know what they are doing. They will need to update something on your account and tell you it'll take 10 minutes but I got stuck there for an hour because they didn't know what to do! Don't use this bank if you don't need to! I give it -100 out of 5 stars! I'm not one to leave bad reviews but after multiple bad calls and going to the branch and not getting anywhere it needs to be done.
• December 2022 by Greg Kirkham
  Had a business attempt to charge my card for an unapproved transaction. Reported it to UFirst and they decided rather than to just reject the charge, to go ahead and suspend my card...while I was in Arizona...stranded... no longer able to pay for my ticket, or my car, or food, or my hotel room, or gas, or anything else.
• December 2022 by Russell M.
  It only takes one rep to ruin your relationship with a company. I've given this bank alot of money over the past couple years and my last loan officer was phenomenal. However I just attempted to purchase another vehicle and the new loan officer couldn't have handled it worse then she did. I'm now to the point where I will be pulling my loans from u first and refinancing elsewhere I will no longer give this company my business.
• November 2022 by Marguerite S.
  Banked there since the 80's. For the first time I am considering leaving. Can not pay bills on line for a freaking month! I get call backs but it is clear they do not know when this will be fixed.
• November 2022 by Weston H.
  They bit off more than they could chew with the new online platform especially for business owners. My previous review finally prompted a call to take care of all the issues. I probably like this bank because I like the University of Utah, went to school there, and have good association with the color red, "the U", and branch locations are convenient for me. Reviews can have such a positive or negative effect on a business so I'm updating my review here so they don't suffer too much and because I finally got a call... albeit because of my previous 1 star review. I should have gotten a call a lot sooner and without having to leave a poor review to get the service everyone deserves from their bank. Adding back a couple stars because Paul was very helpful and apologetic to get my wife and I up and running again.