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March 2024 by Toni McKinnon
I ordered plates, salad plates and bowls on Feb 23, 2024. The order should have arrived on Feb 29, 2024. It never arrived and customer service was NOT helpful. She told me I would have to contact the shipper, not Williams-Sonoma, so basically it's my problem not theirs.VERY BAD CUSTOMER SERVICE.I never received the order that I paid for. It should be their responsibility to get it fixed. They don't even deserve a one star.
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March 2024 by C S
I signed up for Key Rewards about a year ago and never received emails to tell me I had earned rewards dollars. Each time I went to my local store I would ask about my rewards balance and the employees would say your points accumulate automatically with each purchase and there aren’t any rewards on your account. Finally about 9 months later an employee says “oh you have some rewards dollars and some have expired but I can’t assist with reinstating those expired rewards.” What I then learned is that the other employees were supposed to be asking me for my phone number to associate each purchase with the account and this did not occur. So then I contact “corporate” to ask for a review of my purchases, and tally of my rewards points and dollars because many purchase didn’t get associated with the rewards account, and because of unknown reasons I received no emails about my account to know when I had rewards dollars, prompting some to expire. A low level representative who contacted me was smug and refused to reinstate the rewards, which were around $50. This is WS “customer service” in action. Then, more blunders….Last night after I saw a pending charge and didn’t recall placing an order so out of precaution I cancelled my credit card. I then called WS CS the next morning and they tell me my local store had placed the order for a set of wine glasses in December, which I don’t recall (I have no receipt for the order). I then learned that when a store employee updated my email address (somehow employees had me under 2 email addresses so they were to consolidate to one), they misspelled “hotmail” so that’s why I have no order history. Not service oriented, unaccountable, inept employees, not a professional organization.
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December 2023 by Jeremy Gleed
Online they had qty 5 of the product in stock, ordered online for in store pickup and rcvd email thereafter that my order was cancelled and the item was unavailable.
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December 2023 by Cinthia Beltran
Whoa, this situation caught me completely off guard. On Dec 16, my husband bought chocolates for my mom, but due to her health condition, she can't have any candy. Today, Dec 19, I went to the store with the sealed chocolates and the receipt for a return, just as they were when we bought them. Surprisingly, as soon as I mentioned I needed to return them, all the ladies working there gave me incredibly uncomfortable looks. It was quite unsettling; they didn't even look at the receipt, just kept repeating, "Noooo, nooo no returns on food." I left the store and called William-Sonoma customer service to confirm. They assured me that they SHOULD have processed my refund and suggested I try again over the phone, but who has time for that?Honestly, you just saved yourself the discomfort of having to go through this; BUY ONLINE. The in-store atmosphere is just downright WEIRD!
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December 2023 by katy truscott
SOLD ME USED AND RETURNED PRODUCT!! They did NOT disclose that to me, NOR did they charge me a used item price! When I went in and asked, they denied that they did this, however they didn’t even take the return receipt out of the box, hard to argue with that when I showed them…. Go literally anywhere else and get a new product and skip being lied to. This was supposed to be a Christmas gift. Imagine how awful you would look gifting a used item to a loved one or friend.
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July 2023 by Sam Sisto
The staff at this store is incredibly helpful! I cannot say enough good things about the staff here, in particular Emily. They helped my wife and I with a complicated return, and were extremely knowledgeable about the products in the store. Thank you Williams-Sonoma! We will be back!
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May 2023 by Travis DeJong
They don't take food back even if it's packaged and don't perish. Items are generally overpriced. I bought a set of Easter cookies and they were hard as a rock and nasty. They cost $25. A package of Oreos would have been a way better buy. That's terrible customer service.
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March 2023 by Sam E.
Always greeted with a cheerful smile and an offer to "help". Wonderful selection and I visit at least twice a month to replenish oils and the like...and to wander through the store. Really enjoy the experience when I spend time there. Highly recommended.
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February 2023 by Eric Weeks
Overpriced products, if they break and they will, after 31 days of course, no returns no assistance on product replacement. Cannot even find a replacement coffee pot for a very expensive coffee maker. Other stores out there that will now be getting my families business.
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January 2023 by Linda Howell
Great service and “Mr. Coffee” so helpful with our new Jura coffee maker!
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December 2022 by Branden Hostetter
I ordered a 11-piece cooking set and received a 2-speed hand mixer instead. The attached order formed confirmed the 11-piece order but nope I received one small box with a hand mixer inside. I ordered it early for Christmas so when I finally got routed to CS I asked if they could expedite the shipping so that I could get what I paid for for Christmas. I was told that they don't do that and I was SOL.And they also asked that I take time out of my busy schedule to ship back the mixer asap so they could get it back as soon as possible.Not sure about the quality of products but considering the hassle I wouldn't give them my business again.
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December 2022 by David Polugar
Had exactly what I needed. Walked in, had a sales.associate immediately help me and then ring me out. What could be better?
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October 2022 by Janis A.
We ordered a bed from pottery barn , owned by the same company, back in June...We received the bed 2 weeks ago with their "white glove service ". The guys that delivered the bed didn't speak Any English which is fine, I google translated all throughout the delivery and they were really nice. The company that delivered the bed btw had no affiliation with Williams Sonoma. About an hour into them putting up the bed they discovered a very small piece was missing and informed me that I needed to contact customer service to send them a pic of the part, which I did that day...Now it's a week later, no one has contacted us to let us know when the part will be in or if anyone will be back out to put the rest of our bed together...I wouldn't trust this company to deliver a pizza!
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August 2022 by Ellen Swenson
Yeah, the stuff is decent but honestly for the price I would expect decent customer service. I have tried to make returns with them several times and cannot simply do it online like you can with almost every other retailer. When you call their customer service expect to wait for an extremely long time to speak to anyone only to have your problems mildly taken care of. I really am shocked that they are so blase about their customer service... with their prices I expect better.
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May 2022 by Al Steiner
Ohmigoodness this place is the Taj Mahal for foodies. Serious selection of all things kitchen, with a lot of high end merchandise like Breville and All-Clad.Staff was quite helpful as well
