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November 2023 by Sarah Gonsur
Great experience switching phones, adding a line, and getting a new phone!
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November 2023 by Jessica Mott
Going in to buy a new phone was very stressful for me and I had never actually done the process on my own so I was worried about that. Pinky however made that entire process very easy and explained every single thing every speck of the new phones and every spec with my phone that I chose. They were very sweet and made sure that I understood. Things. Encouraged me even though I was stressed and worried about everything that something was going wrong or something would happen. Pinky however eased my stress and was pretty cool and talking with them was awesome. Pinky is very sweet and I appreciate how she handled the whole transaction. From beginning to end they made it very simplified and that was awesome.
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November 2023 by Alex Hartman
I went in using AT&T and left still using AT&T.At the last step it wouldn't let them sell me the phone through the system. So I sit there for a full 45min-1hr while they try to figure it out. The employee ended up having to call regular old customer support to try and get it fixed and they fumbled for awhile.At this point I was sitting there for 1.5 hours in there and eventually had to stand up and leave because I had already blew through my lunch. I left with a soft-pull on my credit and nothing to show for it.If it's that hard to get new service with Verizon, I can't imagine once you're a customer.The employee did what they could but they were severely understaffed.
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November 2023 by Kelsey Gregory
Pinky is the absolute best. They took their time explaining each of the phones I was interested in and then some. Personable and patient. Left with a new Google Pixel 8!
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October 2023 by Cathrin Wischmann
Great service without standing in line. Very knowledgeable young man. Thank you!
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September 2023 by Pamela Langlois
So helpful I can’t say enough good things. My agent was Austin
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September 2023 by Richelle Coburn
Austin is great, very helpful. I'm feeling a bit scammed by Verizon though. I was told if I upgraded my S10e to a S23, it would be free. It's not. Austin tells me he's submitted the paperwork several times, but it has yet to stick. I'm on 5 months of extra payments I was told I'd not be making. This location is weird hours due to staffing shortages, so it's hard to get a convenient time to come by.
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September 2023 by Herris M
What’s with the odd hours? Why don’t they just pull the plug on this location? “Closed Wednesday.” Just shut this place down completely and make room for someone else who will have reliable hours……you know, like normal professional business establishments.
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August 2023 by Chia Wen Shih
Very unprofessional, sold us wrong plans. The guy sold us Business unlimited internet and we got the bill is $400+ !!! We called, they said they will call back but never. We went in the business hours but they didn’t open. We called the service number and they can’t help us. Be careful to go in this location and do more research before you do Verizon.
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June 2023 by David Baker
Corbin gave great costumer service. He’s honest and friendly. Request him when you walk in.
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February 2023 by Conor S.
I would recommend staying away from any Victra Authorized Verizon store. They are just awful. Went to get my screen protector replaced on my iPhone 11 Pro and they no longer carry it. I understand my phone is a bit old but when you have a lifetime replacement guarantee, you would think they would keep them around a bit longer.
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January 2023 by Share Chirstine
Great help! Dylan was amazing to work with trying to get us deals!
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January 2023 by Monica Lloyd
Great service and super friendly staff! I love coming here, which is nuts for a Verizon!
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December 2022 by Allison Swensen
Awesome experience at this location! The store manager, Rafa is a really great guy. He was very knowledgeable when it came to adding additional lines to our family plan. Five stars!
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December 2022 by Kennedy Tatro
Rafael was great! He was super kind and personable and very helpful! And he got me in and out in no time.