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February 2024 by Cortney Hockenbury
After not getting my promo right for the first 2 months. All had to do with call. The store in the manager worked it out so that I received the right things
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February 2024 by Jessica Anderson
Not helpful at all
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January 2024 by Trevor Morse
I was frustrated by an experience with t-mobile today. I kept getting transferred to different departments and finally decided to call our local store to see if they could help out. It seems that t-mobile gives their stores zero capability of taking care of their customers. I will not call out an employee specifically because I think that’s wrong in this setting, but even if he wanted to help, which he didn’t seem like it, he claimed his hands were tied. It’s just really frustrating to have a local store mess up and then they can’t even solve the problem conveniently.
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January 2024 by HILLARY SALLS
Lou was so awesome to work with. Fast, efficient, and friendly. He was patient with all our questions and took time to explain everything to us. Thank you!
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January 2024 by Lisa Marie Garrett [Burgess]
Absolutely wonderful customer service. I went 1 and 2 days before Christmas when it was pretty busy, and the customer service was still wonderful. Every single employee there was absolutely top tier... Helping and greeting everyone in a friendly and professional, timely manner. I had 3 phones I needed assistance with, and ended up leaving with a nice new one for myself, as well as a free additional line and home Internet router... No money down. I love T-Mobile and have been with them for over a decade. They always have great deals and service, and this location has wonderful employees that know what they are doing, are quick and friendly, too!??
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November 2023 by Jesaia Rhinehart
Preferable to the location at Jordan Landing. Less traffic. Was able to get in and out with a new iPhone that was in stock in under 45 minutes. Service was great.
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November 2023 by Danielle Fleszar-Ball
Worst customer service experience ever. I walked in. They were busy. But after standing around in the doorway for 15 min... I did not receive one "hello" or "I'll be right with you." I left.
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November 2023 by Shaun Anderson
The people in this store as specifically were so dry, boring and slow. The guy that was helping us disappeared for so long someone else had to finish us up.
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October 2023 by Sheldon
Been a T-Mobile customer for years but got totally ripped off at this store when I traded in a phone. I was told they were trading it straight across for another phone then got billed for it and they added on insurance that I never asked for. They also told me I could try out their internet free for 10 days and I returned it 7 days later because it was a lot slower and of course they billed me for it.Why can't people just be honest.
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September 2023 by Karen Gemio
For me it is super important to always have someone who speaks Spanish, a few days ago I went to T-Mobile and Jonathan Diaz helped me. It's incredible how he helped me and solved my problem, plus he helped me in Spanish. without a doubt excellent service!
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September 2023 by Frank K
We just switched from Comcast mobile for better customer service and more knowledgeable staffers. I'm having trouble with my Galaxy 21 but Tmobike says, "get an IPhone. They know NOTHING about my phone. Disappointing. At least they are friendly, unlike Comcast.
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September 2023 by Stefani Lemon
Alex H went above and beyond in helping me get and set up my home internet. Great service and great team!
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August 2023 by Rachael Clements
Moe helped us get our kids watches. He was awesome and made everything really easy. Thank you!
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July 2023 by Trang D.
Awful service, 3 T-Mobile representatives where there, they were all busy with customers (which is fine and understandable) what wasn't was the fact that no one greeted us or tell us how long our wait would be, which is crazy because when we walked in we made eye contact with 2 representatives. We walked around the store twice looking at items on display SLOWLY, still no one said anything. After 10 minutes of walking around and waiting to be greeted or informed of how long our wait was we decided to leave.
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June 2023 by Donald Sutton
My wife had problems with her phone not responding to button pushes. We thought that the buttons were bad. Our tech (sales rep) immediately took it out of the case and found that the buttons did work fine. So, we didn't need a new phone but a new case.
