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December 2023 by Omnino Solus
The first time around, a hidden (way out of the way) wire was left unconnected. I thought I would be charged with another visit fee, as most companies do (even when it was their mistake), but they sent Megan back out and she was able to put it back and troubleshoot with me for a bit and only charged me for the filter replacement. So, yes, 5 stars! Honest company and if you get Megan, she's amazing!!
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December 2023 by dawn cole
Kept my husband informed about what they were doing. As he asked questions he would explain so he was more knowledgeable about our new system. We feel we could have had no better service from those guys. Very courteous, ran all the tests to make sure we had our service up and running before they left. They left our furnace room cleaner than what condition they started with. We would recommend your services to others.
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December 2023 by Monette Panter
All three of the employees from Gillette Heating and Air were awesome. They were considerate, friendly, clean and literally replaced the furnace / air / and water heater in one business day. They showed me everything they had done and helped me with my thermostat and phone. I liked them and they knew what they were doing and I thought they were great!! Thanks again guys.
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November 2023 by Dempsey Orchestra You tube studio
Jordan and his crew were wonderful. It was a big job, and another team stopped by to help as well. He spent time teaching me to use the system and I would highly recommend them . Than you!!
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November 2023 by Bobby Searle
The Gillette installation team arrived on time. They explained the installation every step of the way. And informed me of what the were doing and if and drywall or cutting needed to be done , it was discussed before hand. Tarps were laid down throughout the work areas. It was a furnace, heat pump, and air conditioner that was installed. The final installation looked very good. Operation of the system was completely explained to me after the installation was over. The team did an excellent job. I would recommend Gillette HVAC to anyone.Thanks for a Great Job.Bobby S
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November 2023 by Jared Zacharias
They provided a lot of information to me and answered my questions on a new AC/heat pump and furnace. They quoted and delivered what I wanted for around $4k less than the other company I quoted with. The duel fuel furnace/heat pump is awesome because when the outside temperature is above 40 F. then the heat pump outside runs in reverse and heats the home. The two stage furnace and heat pump/ AC first uses only partial energy for about 15 minutes before more fuel is used. This lowers cost because it is not just full on or full off. Also, they told me I can pour concrete over my grass without needing to move the outdoor unit and that the metal feet are built to withstand a lot even if I just leave it as is.I did have a small issue with the unit after the installation but Gillette came out and spent two hours until they saw a wire was put in the wrong spot. Of course that was covered by the warranty.
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November 2023 by Tim Hoyt
When I was quoted for the upgraded system, I was promised the final cost was $11,500 after the rebates. I am being charged $15,575 after rebates. I’m tired of being lied to and I paid cash. Also I was told yesterday I would hear back from them with some answers and am still waiting for a call. I held my end up by paying in full now they should to if they are as quality of a company as advertised.I want to change my review of Gillette Heating and Air. In my original review I didn't express my appreciation for the 2 awesome technicians that did the install. They were very kind and knew what they were doing. Their craftsmanship is superb. I shared waters and body armors with them, and we talked a bit. Nice hard-working guys. I want to also thank Brad Hawkins for taking the time to call me and help me set things right. He helped me see the part of the refund numbers associated to an inflation credit which the office staff wasn't considering. Even after talking with Brad about the rebates and an additional $1000 dollars off he added a 10-year parts and 3-year labor to my service contract. This now takes me below what he quoted of $11,500. That's far more than I could have expected. Apologies were given for the delayed response of promised to follow up calls as well. When I saw that original $15,750 my heart sank at the thought that I was again another person falling into the promise and not deliver attitude from so many other companies today. Now I want to change my critical review score of 1 to a truly confident in all things Gillette, score of 5+. Thanks Brad, you are truly a man of your word, and I will recommend you to all my family and friends that Gillette is the only one worth giving their business to! Thanks
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October 2023 by Robert Allred
We had a great experience using Gillette HVAC.They were very responsive from the get-go. Their communication was very clear and they were accommodating to our schedule.Kenneth Wagner, the technician that came to our home, did a fantastic job and explained the process and impact to our home very well. He gave us options to solve our problem in a couple of different ways. When they were done, the job was cleaned up, done correctly, and for a great price!They billed us correctly. And we haven’t had any issues or problems since their service.A great organization. And I highly recommend them.
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September 2023 by Launie Wilson
This guy is so amazing. He very helpful and professional . He is my favorite hvac guy and I would like to be the one to take care of my furnace and a/c inspection and keep them running……. Thanks for sending him over to help us with our furnace issuesService: HVAC system maintenance
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September 2023 by Austin Allred
Attention!!! I was not paid and received no benefit of writing this review. If you are looking for heating or air-conditioning needs look no further. Gillette heating and air-conditioning was amazing! I needed a furnace and air conditioner replaced as my appliances were over 20 years old. I had previously called two local companies. However, I had been lied to in order for them to make a sale. I looked on Google and found Gillette located in the Spanish Fork area the reviews were amazing. I called and asked if they would service me where I lived in Logan nearly 2 1/2 hours away. Gillette made the trip. Not only were they cheaper than any other company they were professional. They did as promised and installed my furnace and air conditioner within the week. I wanted to put them to the test and see if they would continue their promise by filling out and sending in my rebates. They did! I’m very pleased with Gillette’s work. It’s hard to find companies that actually care about their customers and that’s why I wrote the review. Gillette deserves your business and they will treat you fairly. They are honest and companies like this should be rewarded. Thanks Gillette.Services: Installation
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September 2023 by Josh Sumens
Jordan and Brandon were phenomenal. They showed up a few minutes early and got right to work. The new furnace and heatpump they installed are gorgeous. They cleaned up old duct work and gas lines just too make it look and run better. They have an eye for detail and it shows. Great service, great products, and the installation is super clean. Would highly recommend.Services: Installation
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September 2023 by Mike Robison
Had a new AC, heater and humidifier installed. I can't say enough positive about Gillette. From the initial phone contact to the final install, the experience with Gillette was exceptional. Determined to get everything done in one day, their technicians worked more than 12 hours straight. They were always personable, professional, and courteous. They did an excellent job of explaining in detail the why, what and how of the new system. I will definitely use them in the future and highly recommend them.Service: Installation
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September 2023 by Nigel Hatheway-Beers
Jordan, Steven and Cory came and installed our Heat Pump system today. They were better than on time(early) and were very professional. The instll went so quick and without hiccups that I forgot they were here. They were very courteous and explained everything wonderfully and answered all the questions I had. I would highly recommend Gillette Heating and Air to anyone looking to install or upgrade their homes heating or cooling.Services: Ventilated ceiling installation
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August 2023 by Laura Trewartha
Guys were here 1/2 hr early. Had issues with the placement of the units and they were more than accommodating to us as we changed our minds and had to refigure everything. Good, hard workers. Stayed late until the job was done right. Took the time to explain the new thermostats. Cleaned everything up. Answered lots of questions to make sure we were comfortable with every aspect of the install and final product. Good crew.Services: A/C system dismantlement
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August 2023 by Elden Brooks
These guys were awesome. They were able to set up an appointment quickly and were super helpful. The tech who came out was quick to diagnose the dumb problem and he walked me through how to set up my thermostat and talked me through some other options their business installs as well. Very informative and also he just fixed my problem in like 30 minutes. If I ever need work done, these are the people I trust. Thanks so much!Service: HVAC system repair
