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July 2023 by Randy Cosby
Great customer service, so much better than the rude, snarky, complaining customer service at Tilly's. I wish I had gotten the name of the very fashionable black young lady who helped us. She deserves a raise and to be the one training others how to treat customers with respect and a smile.
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July 2023 by Tiffani Wardle
My 3 daughters shop here 4-5 times a year. Their jeans fit them really well, that is the only reason they shop at this location. If my girls weren’t growing every few months, I’d just order online for them.They have no customer service skills, and they treat you like they don’t want your business. I feel like they’re the McDonalds of retail. I hope their management can correct this.
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April 2023 by icecoldpirate
Hello, I normally do not write negative reviews for Google but I need to note the horrible service at PacSun while I was shopping with my girlfriend and her friends. The worker at the front told my girlfriend that the fitting rooms were only 5 outfits maximum to try on which is fine. While her friend was trying some clothes on in the fitting room, the worker came over and insisted that the extra clothes my girlfriend was holding should be held at the front counter even though her friend was going to try them on after the first five. She would not allow her to just sit and hold them outside the fitting room and took the clothes. After, she and I sat down on the bench outside the fitting room while her friend was trying on outfits. There were clothes on this bench and we had no choice but to sit on them while we waited. The worker (piercings, bun, sweats, black hair) didn't even ask us or tell us she was going to pull the clothes out under us. The clothes were ripped out under us on the seat from behind us. Poor and unprofessional customer service by this worker.
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March 2023 by Curtis Wood (Big Woody)
Great help at a great store. Didn't end up purchasing anything but they had a great selection and great customer service.
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November 2022 by Kailey Hansen
they could care less if you are there or not. the cashier and her friend in line talked for 20 mins before noticing me in line behind her. so unprofessional.
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November 2021 by Jamie Hardy
love pacsun but the employees are THE WORST, they are young and very immature. They do not care if there are customers there or not. One of the boys working there was actually talking about “period” blood on some of their clothes while i was standing there checking out. Honestly, worst service i’ve had anywhere.
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September 2021 by erika hall
Folding clothes while sitting on the floor wasn’t welcoming at all, everything looked like a mess & nobody was nice except like one worker
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August 2021 by Alix Suwyn
Terrible employees. All they do is sit there and be on their phone or gossip. They are lazy and don't even acknowledge you. I love the clothes but can't stand the workers. My sister use to work there and she is extremely disappointed how lazy everyone is there.
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August 2021 by Gerald Zappoli
If I could give this place a -10 stars I would. That’s how awful every single employee at this store is. They just sit on the counter & stare at everybody & make it feel like a suchhhh a hassle when you need help or want to buy something. Legit the worst store in St. George by a landslide.
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May 2021 by Rianna Moore
Rude employees and very small selection. They only have mom jeans if you want anything else I suggest you go somewhere else. Its not worth wasting your time here
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November 2020 by Britney Scoffield
Worst customer service ever!! I was coming back to buy a shirt I had put on hold a few hours earlier and the line to get in the store was over 30 min long so I ask the worker at the front of the store if I had to wait in line to buy the shirt on hold and he said yes but asked for my name so they could have my hold out and ready. So I waited in the line for over 30 min and when I finally walked into the store and up to the register they tell me my hold was put back and they didn’t don’t have it anymore. So frustrated that they had me stand and wait in line and didn’t have the respect to come and tell me it was accidentally put back. The workers were rude and have no respect for their customers. This store just lost my business!
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September 2020 by Brandon Merzlock
Hounded us all through out the store and failed to tell us their return policy. Said we can not return our item that we bought just a couple hours ago because of COVID-19. Said we needed to take the item home for 24 hours and then return it ??♀️ Wouldn’t that just spread the virus more.
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June 2020 by brittany albright
As a plus-size woman I wish that we would have more stores for our options but I have to say Torrid makes me feel like I can buy regular cute clothes without feeling like I have to sacrifice for fashion. The staff is always super friendly and the girls are really cute and nice.
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June 2020 by Leslie Hart
A lot of the kids who work here have attitudes.. (not all but most) I like the clothes but not being greeted and just having people sit on the counter on their phones giving me dirty looks makes me just want to order online instead. Even the people at Fashion Show in Vegas are nicer than here.
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June 2020 by Matt B
Worst customer service. 1 star is too much.
