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February 2024 by kevin sanchez
What an absolutely abysmal experience with Enterprise.My parents received a rental car from Enterprise through their insurance due to an accident on their car that was being repaired. The initial process was fine. It's what came after that was a nightmare.The car itself got a flat tire within 2 days. When reaching out to Enterprise, they advised we go to another location to get a replacement car. When arriving at the other location, they informed us that they received no notice about replacing a rental car. Afterward, Enterprise sent us to a tire shop to replace the flat tire. Upon inspection, the tire shop informed that not only did they need to replace the flat, but all the other tires as well as there was little tread on them.After all that time loss, and new tires received, the car was fine. Or so we thought.Upon receiving our repaired car, we returned the rental. Within a day, Enterprise gave us a call and informed us that the car was damaged on the roof due to receiving a hit of some sort. They started pressuring us to provide them with our insurance information so they could submit a claim, and they pressured us for a $500 deductible. My parents left the car in better condition than when received as it got a brand new set of tires.My parents refused to give them the payment & insurance info, and instead elected to go to the location to check the car for themselves. They inspected the car and found no damaged whatsoever. The employees watched them from inside the window until eventually they came out. We asked them to show us the damage, to which they were not able to do as there was absolutely no claim to what they were telling us.Through all the frustration & time-loss, they eventually gave us in writing that there was no damage, and there was going to be no claim or payment for this. Instead they offered us discounts on car rentals to try to rectify the situation. Through the frustration and time-loss my parents decided to leave with the full rental paid for out of their pockets.Who knows how many people they've tried to run this scam on, I advise you stay away from Enterprise Car Rentals.
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January 2024 by smack e
Glen and Hector were incredibly helpful!
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December 2023 by Lyndsay Privett
I am so grateful for Glen and the thoroughness he and Stephanie extended to my daughter and I the entire experience. She was hit and needed a rental, but was unable to qualify because she is 18.Glen helped with creative solutions to make it happen.. I ended up renting the vehicle and my daughter used mine. He made sure I was aware of things I was signing and made sure we had insurance off the lot.I ended up in a minor fender bender during the rental, and was working on it with my insurance company a week prior to drop-off.When I came to bring it in and parked, an employee named Nick was just getting into his car behind me and super rud. He angrily told me they were closed (I was dropping the keys off after-hour). I told him I could bring back the keys tomorrow then instead of dropping them off if he wanted, but when he saw the minor damage (already being handled) he freaked out and didn't even ask if we were okay.Luckily, he took us in to Glen, to tattle I assume, like "now this is your problem," and Glen took care of us once again. Cool, calm, collected, customer service always, Glen.Thanks man for not making me feel like a criminal and making sure to ask if we were okay! I will definitely rent from this location again.....but If you get Nick, just decline and ask for Glen or Stephanie!Thanks guys!
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November 2023 by Michelle Jensen
Glen in west jordan, has been a life saver!! So patient and kind, so awesome! I actually went to a different location and ended up back with Glen. I will always go to his location. The gal that closed out my rental was absolutely sweet also. Great listeners.
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November 2023 by Chevon Atkinson
Fast, friendly service. Enterprise has always been my go to for personal rental needs. This time it was due to an accident and this was who the insurance company uses. It is no surprise that the insurance company uses Enterprise as the service is always exceptional and this time was no different.
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September 2023 by Lily M
The Enterprise Rent-a-Car on Redwood is by far the best car rental place I have ever done business with. Their staff is amazing and their cars are well taken care of. I would never go anywhere else! Also, always get their full coverage. It’s a no brainer.
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August 2023 by Frank Luthi
Ordered a minivan online a week prior. Showed up on site and 15 mins later we were on the road with our minivan. Can was clean and well maintained.
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July 2023 by Ofaatu Faamausili
Please DO NOT SETTLE!This location has by far been the worst we’ve ever experienced! Do not go here! The people are friendly but the service needs work! They didn’t have an SUV reserved for us at 8AM although we reserved two weeks in advanced, then when we went to pick up the vehicle they told us they upgraded us to a premium package (as if they were doing us a favor,) which was a 2022 toyota sequoia that was cloth seated and the vehicle was filled with pet hair, scratches through out strong odor to mask the smell. We asked for a different vehicle but was told our rate would change although the different vehicle is a premium package vehicle, SMH please do better!
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July 2023 by Denise Larsen
This company is top notch! They have always been professional with me. They gladly pick me up when I don't have a ride to their office. Their cars have never given me trouble. I highly recommend this company if you want a car rental.
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May 2023 by Jan Riz
I spent almost $700 $57.95 per day a return a car and pick up the car was not clean dirty stinky i three beef jerky when return the car I told here she don’t have name she old lady however she not even say thanks rude
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May 2023 by RIZWAN
I spent almost $700 $57.95 per day a return a car and pick up the car was not clean dirty stinky i three beef jerky when return the car I told here she don’t have name she old lady however she not even say thanks rude
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May 2023 by Katie Howard
Horrible experience. #1 The car smelt bad. #2 I got caught in snow and rain storm and the windshield wipers didn't work well. It made for a terrible view while driving. Now here is the kicker.While driving home from a work trip I got pulled over. Panicked I thought....what did I do? NOTHING...aside from driving an unregistered, registration revoked, "appears to be stolen" vehicle!! WTHeck! I was so livid. Nice officers let me go since I had proof of rental and my license was clean. NEVER will I use this site again. They could of taken the vehicle and I could have been stuck there. ??Looked at vehicle registration....2+ years ago it was registered.So so so horrible. Dont take any chances.Would NOT recommend.
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April 2023 by Val W.
The best branch manager ever. I've never met a nicer guy. Enterprise location was 11700 south 3600 west
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April 2023 by Patti Jones
Needed to rent a vehicle for a family member who was visiting from out of state. I was able to rent online and go in with the family member. Rental went very smoothly and was able to get a military discount for the veteran. The only problem was windshield wipers streaking the windshield.
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April 2023 by Crip C.
The actual place to pick up car has amazing costumer service. But calling the help line is confusing because the call redirects you to a foreign country can't understand anything they said and they get frustrated and ask you if there is someone around me who speaks English
