June 2020 by Patt Cruz
Online ordering a breeze. Received in a timely manner. Customer service excellent. Food hot and ready to enjoy. Thanks Papa Johns
May 2020 by Joe Govea
And I couldn't get my money back cause they messed up my order this manager is a Disgrace to Papa John's
May 2020 by Troy B.
Do not order from this location! They use a third party delivery service that takes well over an hour to deliver your order! The delivery service isn't provided by Papa John's a pizza carrier sleeve to keep your pizza from getting cold! When you call the store to complain they blame grub hub and say (very rudely) that once it leaves the store they can't control what happens to the pizza or how long it takes to be delivered. Guess Dominos just landed a new customer!
May 2020 by Mason Whittle
Bad tasting food. Went to pick the order up and didn't see a single member of staff wearing any gloves while preparing and making the food. Even saw one person brunch their hands on their pants then stick those same hands into the cheese to put on a pizza. Couldn't bring myself to eat more than two slices after knowing how it was handled.
April 2020 by Gary Graham
This is the worst pizza store(3060 W 3500 S West Vally Utah) I have ever had to deal with. STAY AWAY FROM THIS STORE!!! I love Papa John's pizza but every time I order from this store they F#$% it up and they charged me $4 per extra topping and then never put the extra toppings on the pizza.
April 2020 by jordan moon
Ordered a pizza and then found out an hour later that they couldn’t deliver to my address... I live in an apartment complex with no gates or anything and I checked the address and everything on the address was fine! The driver was just too lazy to find my building. I got a refund, but the point is I wanted my dang pizza!
April 2020 by e z
Delivery driver drove to the back gate of my building. He must have followed his GPS rather than paying attention to the simplest address. Appear to not the sharpest tool in the shed. He then cancelled my order. When i called the girl on the phone said “it’s not our fault”. Bad customer service, waited over an hour, no solution offered. Waste of time.
March 2020 by Sherice Mccoy
Pizza is always wrong and toppings look like they are just dropped in the middle of the pizza. Customer service is poor.
February 2020 by J. Reign
The service was absolutely terrible.. I ordered for delivery and never received my order (it had been 2hrs since I placed my order) when the manager Nancy came to the phone because I asked for a refund she was unapologetic, unprofessional and wasn't even concerned about my experience. STAY AWAY FROM THIS LOCATION!!
January 2020 by Gabriel Ruiz
I attempted to place an order using my papa bucks and was informed it's only redeemable online, I attempted to place order online and I was charged instead and told sorry nothing we can do poor customer service...
January 2020 by Laka Kaleopa
Trash place, trash people.
January 2020 by Alix Hess
Pizza was great but website letting you know when it's actually doneband service could be improved.
December 2019 by Zoe Saraykina
2 hour pizza. After an hour and a half of waiting for 1 pizza, I called and the same guy who was supposed to be delivering my pizza said” I knocked dude nobody answered “ I was supposed to be called when it arrived. So I waited 2 and a half hours and 20 bucks later for a cold pizza. Why is this place still in business??
November 2019 by P W.
Ordered over $50 worth of food at 5 and was told it would be 35 minutes. After 90 minutes I called to check on the food. Was on hold another 18 minutes. Was told they had no delivery drivers so they were using door dash. I asked how much longer but they couldn't say. They confirmed our food was still in store sitting around waiting for someone to deliver it. My husband went to pick ot up and we requested a refund of our delivery fee and tip. They refused to hand over our food that we had already paid online for! They said it had to be delivered by door dash. My husband literally came home empty handed without our $50 worth of food. So now it's been 2 hours and our food has been sitting there 90 minutes waiting to be delivered and we cant get it. How good/hot do you think it was when we finally got it?!?!?! Good thing we had a big box of cheerios so we could have dinner. Worst customer service and management I've experienced.
November 2019 by Corinne Hone
Super friendly staff that helped us choose the best pizza !
October 2019 by Cassius Seeley
They have the best deals on fantastic pizza.
September 2019 by sara day
Received a cold pizza with out olives when I ordered them and light cheese, when I ordered extra cheese. They screw up the order Everytime, idk why I keep giving them chances. It's hopeless, they just can't get it together.
September 2019 by Keith
DO NOT ORDER FROM THIS STORE!
August 2019 by Kayden Carter
Wish i could of given this a better rating BUT Here comes the rant..
July 2019 by Christopher Branson
Adequate pizza. Took over an hour and a half to show up on delivery. They have a 3 dollar option for express delivery after they charge you for delivery to begin with. Food was soggy and old when it got to us and there weren't even enough jalapenos on the jalapeno cheese bread. Horrible experience and they will not be getting more business from my household.
July 2019 by Connelly Jr
Worst papa John's there is. The person who picked up the phone was extremely rude. His tone was so hostile, I felt I wasn't going to get anything ordered. Terrible experience. The 1 star is for the effort to pick up the phone.
June 2019 by Sabrina M.
Going through yelp than the actual website gives more options of deals and I was able to get free delivery as well! Papajohn's Parmesan garlic wings are great, along with their Hawaiian pizza! Yumm!
June 2019 by Nathan Smith
95 minutes for a pizza! No thanks! Papa John's needs to update their app so people know how long before ordering. Lost customer.
May 2019 by Trentadad Flores
It washorrible. .We saw one of the workers smoking then when we were in side he walked in and did not wash his hands and went to where we was getting ready And was touching someone's food with his hands after smoking it was gross. Feel bad for who ever had to eat those.
May 2019 by Melissa Chacon
Ordered a 2 topping pizza 1/2 mushroom and sausage and 1/2 pepperoni and sausage and the manager wanted to up charge me for a 3rd topping when there was still only 2 toppings. Frustrating because I felt there was very poor communication and customer service
April 2019 by Francis Cousineau
I ordered a pizza for delivery and when it arrived I paid and got a pizza. I didn't bother to look at it until the driver left and it was the wrong pizza. Called the store and told them I received the wrong pizza and the lady on the phone said, "What do you want me to do about it"? I told her I'd like the correct pizza that I ordered and she said the best she could do was give me a discount on the next order. They wouldn't bring me the correct pizza nor say their sorry! Terrible customer service will never order from them again.
April 2019 by Amanda Louise Rose
Really good tasting pizza with fresh ingredients. Nice bread crust without grease that some others pizzarias unnecessary use.
March 2019 by Ben Webb
They have good customer service but their delivery is so long up to 120 minutes
March 2019 by Leafty Raiders
It was a 3 hour wait and the pizza was cold so disappointed
February 2019 by Jenny Kat
We got a gift card for christmas. We ordered 2 large pizzas. When we got to the car, we're realized that they were entirely wrong. The manager made up for it by giving us all 4 for the price of 2. Sadly, the marinara sauce was very bland. The garlic butter that came with it was great, and I appreciate the customer service.