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February 2024 by Monkey Girl
Workers gave attitude when messed up the order. Worker Had hair down not in a hair net or pulled up.
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December 2023 by Miranda Maisto
This isn't a pretzel stand. the pretzels taste like olive garden bread sticks in both consistency and taste. it's just not a pretzel. Atmosphere is what it is because it's a mall food court.
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October 2023 by Kam B
Never again. Rude workers, cutting me off and getting pissy when i ordered. So i get my order which was wrong, i to to the counter, dude wirh dreds spinning in a circle playing on his phone. Their customer service email.... what a joke. You guys need customer service training and either rehab or adderall.
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October 2023 by PunxBlueRibbon
The incompetence level of the staff that works here is literally bewildering. I don't understand how they find people this d**** They must be searching the short bus for staff because I can't think of any better explanation for this. How is this place still in business???Is Pretzelmaker corporate supplying them with 40 metric tons of xanax and weed every day? The world may never know. I swear half the staff are on drugs of some kind and the other half are creeps that hit on underage girls that work at the mall.This is beyond stupid. There either needs to be fundamental change or this place should be removed from the mall.
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October 2023 by kevin Faucett
They treat you like like you are wasting their time for customer service. Whatever is on their phone is more important that helping their customers.
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October 2023 by Emily Ard
The staff here is literally the dumbest people on this planet.
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August 2023 by Jason McDonald
That was a damn good pretzel. We enjoyed it very much.
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July 2023 by Caleb Nelson
It opens at 11 people not 10
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April 2023 by Jenni Forsythe
I was the only customer and it was dead in the mall. The employee was not willing to stop what he was doing to serve us and I waited with my children for 10 minutes before I just left.
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March 2023 by Jeremias Avila
this place is really bad super bad service I love pretzels but this place is nat the best
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February 2023 by Hailey Elton
You should coach your team members that the customer is important and how a business stays in business. Everyone that works here is so rude and doesn't care about anyones time but their own. I come here semi-regularly since I work in the mall and I'm always flabbergasted by their customer service.
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February 2023 by Aurora Martin
Costumer services is bullish*t the little girl in the register is rude and disrespectful, she doesn’t talk loud and nobody can even hear her .
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February 2023 by Ulises C.
Asked for 16 mini dogs and for the second time they gave 14 .. I asked why and they just made fun of it. Bad services. Dishonest..
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January 2023 by Bert Wheelies
The Workers were very rude to my fiancé. She paid for sauces and never received them. Then they gave attitude when we asked for sauce and said there’s only 2 of us. Very unprofessional. Telling customers to be patient.
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October 2022 by melissa richards
I love this place and they are so helpful their pretzel's tastes great....Wheelchair accessibility: It's in the mail so of course you can wheelchair in there
