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January 2024 by M Brooks
This location will be rude, unhelpful and dismissive to their paying customers. I pay for service I am not receiving and they offer nothing to fix it. Horrible horrible "customer service."
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January 2024 by Matt Brooks
Terrible, terrible service. If you want to be insulted, ignored and leave without any customer service, go to this location. I have two phones that won't make or take calls, phones purchased from that location. They refuse to help. I bought two new phones elsewhere to replace the older phones instead. This location refuses to activate them. Why? Due to a furnace breakdown the week before Christmas, my spouse (the account holder) couldn't come into the store in person. Did this Xfinity store care? Absolutely not.
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November 2023 by william meldrum
Sketchy. Unhelpful. Rude.I recently had the displeasure of visiting the Xfinity store managed by Dan, and the experience was nothing short of infuriating. The store's atmosphere mirrored the attitude of its manager – rude and unhelpful.Xfinity had thrust a supposedly "free" streaming box upon us, a product we never wanted in the first place. To our surprise, the store demanded its return with the modem, conveniently failing to mention this crucial detail earlier. When questioning the exorbitant $150 charge for not returning the unwanted device, Manager Dan callously dismissed our concerns, stating that associates shouldn't have to explain every legal nuance and we should have delved into the fine print ourselves. Dan refused to give me the contact information of his superior.What added insult to injury was the scene unfolding in the store: more than four associates were comfortably seated, engrossed in a football game, their lack of professionalism on full display. Screaming and hollering, fortifying the frat-house atmosphere. It was as if customer service was a foreign concept to the entire staff.This blatant disregard for customer understanding and the arrogant refusal to accept responsibility for their lack of transparency leaves me no choice but to tell everyone to avoid Xfinity at all costs.
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November 2023 by Cynthia Brundage
Justin was phenomenal !!! I live in Ogden and commute to either SLC or Tooele...needed a new modem replacement...this young man helped me with the modem and the knowledge of a phone that I am currently going to transfer to your service... Justin rocks !!!
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October 2023 by Forrest
DO NOT GET XFINITY MOBILE!I almost switched to xfinity mobile. I got the iPhone 15 pre ordered and was going to send in my phone.I ended up going to Verizon and found something that worked better for me. So I called to cancel with xfinity. First of all, the in store employee here tried telling me in order to cancel I would need to turn on the phone then cancel. That was wrong.I called the awful AI and finally connected to a human. They told me I needed to wait for the phone, call them, then get a return label and send it back. Ok whatever. I’ll do it.I send the phone back unopened. I didn’t even look at the actual phone. September 29th they confirm I got it and said they will check it out to make sure it’s in good shape. Ok, no worries there. I didn’t open it.October 15th they claim the phone was damaged and charged me for $800. No information regarding how it was damaged. No photo proof. Just their word.I called got sent to 3 different departments just to be told they needed to wait from a response from the warehouse of what was damaged. I said that wasn’t good enough and needed to talk to a surpervisor. After making me wait 20 minutes they hung up.I call again and they just kept saying it would be a few minutes to talk to someone. I eventually hung up. After looking it up, others have had this experience sending back their phones or trade ins. No explanation on anyone’s phone or proof.The employees are all on xfinity and brag about how good it is. The price is not worth paying for a phone you didn’t break. STAY AWAY
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October 2023 by N S
Xfinity was a total nightmare! They raised the price against their words by a lot. The only customer service is online chat in another country that takes hours. They say different things depending on the person, promise things but never follow through. I spent many hours trying to resolve it. The store people were very rude and told me to text the online help more and didn't help at all.My friend says their price went up and up, too.If you don't want to waste your time and money, find another provider!
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October 2023 by Kelly Mcfadden-Mendoza
not about the store as we havent gone in yet. I work from home and my "unlimited" internet speed got so slow (I own the modem)my IT dept told me to fix w my provider first. After 1.25 hrs - I was told that if I would rent my modem, my "unlimited" internet would be faster . After agreeing (supposedly they are discounting the price ),and arranging to pick it up at the store, magically, the speed went to normal with the old modem. Go Figure- if I need the new modem to be more "unlimited" why is it now back to high speed? Go Figure - and it was still during higher usage during the day
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September 2023 by Lui Cab
So many hidden fees!!Why can't I get in contact with someone rather than a bot only giving me 4 options. And half of those are paying options.If you are buying something service is good. But if you want to fix a bill or any unknown charges or having issues with your box, they are the worst!
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September 2023 by Derrick S
These guys send out so many unsolicited mailings to get new customers. It's ridiculous. I get probably at least one piece of junk mail in the mailbox from Xfinity every month. Talk about a big waste of paper since most households probably put it straight in the trash. Not only that, but guess who ends up paying for all this marketing and advertising: the customers. That's one reason why I won't sign up for their service. You're literally throwing part of your money away if you do. Please cut back on the junk mail Xfinity.
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September 2023 by John Montag
Don't go to this store. The wait and workers we terrible.The person told me he was giving me the same package as before.He didn't. Our dvr plan is now the lowest possible, and we've had internet issues ever since renewing. We also pay twenty dollars more than previously.How is paying more for a lesser package the same?
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July 2023 by Jason Handy
Walked in. Had already signed up online. David Perez was very helpful. Out the door with my equipment in 10 minutes.
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July 2023 by Monty Mann
My 2 year obligation had just ended, so I went here to find another deal to keep my costs down.I was helped immediatly and was able to save about $30/month over my new bill. This was still about $20/month more than my bill from a couple months ago, but I am happy with the support I received and impressed by how quickly my agent found a way to get a plan better suited to my house.
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July 2023 by Angela Soderberg
Shout out to Deshawn for really taking care of me and my husband! We had some issues with our account /scammers, deshawn helped educate us and helped us out on our bill! Such a cool dude!
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July 2023 by Saint Binkley
It’s a cliché by now, but when it’s true it’s true. I’d give ZERO stars if I could. We spent the money months ago to “upgrade the speed and stability” of our internet service through Xfinity, and what I’ve witnessed so far is that when it works, it’s about 78% of the speed BEFORE the “upgrade”. That wouldn’t anger me so much if we didn’t experience such frequent outages. It seems like at least three times per month we experience an outage that’s anywhere from noticeable to significant. Today, it’s significant. REALLY significant. I have time right now to write a review because for - seemingly the hundredth time - I’ve missed out on a half a day’s worth of work because of ANOTHER outage! My place of business offers me a lot of flexibility, which is fortunate for me. I can make up for lost time - hopefully late this afternoon and into the night. But what about people who aren’t so lucky? I’m out. I’m done. I’m going some place else. If you’re in West Jordan, UT and looking for an internet provider, do NOT go with Comcast/Xfinity. That’s right, Comcast. I know you’re “doing business as Xfinity” now, but you’re still on the hook for this!
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July 2023 by Ken Rana
Worst service you would ever have every other day it stops working without giving you any notification you have to call all the time they say technicians are working I would not recommend XFINITY to anyone at all if you wanna make your life miserable sing up with XFINITY THE WORST SERVICE I’m stuck for another few months Will definitely not renew with them. WORST SERVICE CALLED XFINITY.