August 2020 by Kristen Caldwell
When working on box in my area and my internet gets shut down while we are on a call with a costumer. No one from Xfinity came to notify me of them working on problems in my area. So now because our call got cut off I'm at risk of losing my job. All that needed to happen was a common courtesy of someone from Xfinity notifying me of possible work in my area. When I try calling customer support I can't make it past the computer system. What kind of costumer service is being held here at Xfinity? We are not pleased at all. Very upset with Xfinity right now we can't even explain or share our frustrations with the company. How do you expect to get better if you can't receive feedback of any kind.
August 2020 by Preston Peck
It would be way more efficient for me to dig a hole from my house all the way and directly connect to the transatlantic cable than to figure out the issues that I continually have with my xfinity wifi. If they are the only option for internet in your area, just learn to live without internet it would save you a lot of headache.
August 2020 by Madelaine Herrmann
Been waiting for weeks for xfinity. We pay for it and a technician doesn’t show up at the appointed time so we have to wait a week for another one who comes out to install and says we aren’t serviceable... ask my neighbors what internet they have and they say xfinity? So we call back and turns out we are serviceable- another technician comes out a week later says we need to bury a line for our house to get internet and that’s 2+ weeks out but no worries because he can put in a temporary line for us to have internet in the meantime. He’s almost done putting the line in when his boss calls and tells him not to. Don’t know why- it was fine and going to work. But he leaves and we’re left without internet and unable to do our jobs at home. Work is starting and we have to drive somewhere to use internet when we should have had it a month ago if xfinity was a better functioning company. No one can get in touch with technicians and no one knows anything at the call center. The line was supposed to be buried today but they never showed up and never told us why. Now we’re another week out and have been well over a month waiting for them to figure out what’s going on. Very annoyed and disappointed.
July 2020 by Betty Jean Smith
I recently moved and so my son wanted to get internet through Xfinity. I have an outstanding bill and honestly have yet to return equipment as stores were closed for a while. But because of my outstanding bill. They won't allow him service until I pay the bill. This is not right, you should not punish a possible costomer based on familial bond. Unfortunately they now will have possibly 2 less customers. I know that doesnt seem like much. But it's still a poor way to do buisness.
July 2020 by Nico Koulurus
Over-priced and under staffed. "DUE TO THE HIGH VOLUME. YOU MAY EXPERIANCE LONGER THAN NORMAL HOLD TIMES!" I can't swallow any more of this B.S. In order to have mobile you must have home service? There's no way I can ever get back the time wasted in my life on xfinity! I spend over a month without a cell phone , because I thought that I would use the insurance program for a Lost Or stolen mobile device. After hindsight I would gladly flush another $1000 down the drain for a fancy cell phone, it would have been so much more productive. I do not recommend this option for your Internet, cable TV, security, or communication needs.
July 2020 by Robert Anderson
The personnel were very helpful and cordial. Social distancing and masks in place.
June 2020 by Marty Wilcox
Don was very helpful and answered my questions with options
May 2020 by Brad White
My service sucks and I can't get anyone on the phone to help me fix this problem.
May 2020 by Abelardo Rochin
Got robbed and they instantly threw me into collections with not even 1 day of service. Trash.
May 2020 by huncho
I just got xfinity internet and the first guy just brought the modem and didn’t help me at all. Contacted customer service and by the next day it was up and running.
April 2020 by Right Alvarez
Terrible customer service! Very unhelpful automated system. Never let's you speak to a actually person who might be able to help. I've had to go through activation and trouble shooting countless times. Wifi works and then i have to start the process all over. I haven't even had service for a month. Nothing but issues.
March 2020 by Jack Thompson
These comcast people are ruthless I don't plan on ever going back to comcast
March 2020 by Robert Kohl
It is impossible to talk to a person. Phone calls are not returned and do not show up to appointments to fix your service. Run away to save your time because they do not care about your time. Follow my advice and I will have saved you multiple headaches.
February 2020 by Cory Jones
When a customer shows up in person in the store to return their rental equipment and closes their account, at least ask them if they would like to see their final bill. That was a rude surprise. The opposite of customer service.
December 2019 by C D Delbert
This company is very shady. I submitted a request to disconnect services when I moved and it magically disappeared into the void. Dealing with them is like going to a used car lot. Except instead of getting screwed over once, it is daily, monthly. Can't wait for this monopoly to be ended with Google fiber. Very inconvenient, poor customer service. They even did an unauthorized credit inquiry on me six months after the first one, for no apparent reason. Classy.
December 2019 by Joe Pienezza
Don who is in training, did an outstanding job for me. Great customer service.
December 2019 by Lawrence M Law
Well, had to visit again because they got the order wrong. Very willing to help but after 3 times, it was frustrating to do it again.
November 2019 by Uncle Hoppy
Great crew of service reps. I knew what I needed/wanted, and they made sure I got what I needed.
November 2019 by Zach Deardorff
My five star experience started with Cayden Salazar, what an amazing employee, kind, honest and most of all he wanted what was best for my family, This man made our internet options amazing, I had issues about a week ago, he had no problem talking me through the issues and got them fixed on HIS TIME, wow I am extremely happy with xfinity its fast and great but most of all thank you Cayden, you have a customer for life!
November 2019 by Daniel T
We were well taken care of by Cayden here in West Jordan! He helped us to get onto a better contract and was very professional and knowledgeable.
October 2019 by Pammy Recksiek
Great Internet and great cell phone service!
October 2019 by A T
Loved how the person assisting us found a way to help us get exactly what we wanted. Wonderful customer service!
October 2019 by Nadia Litvinov
Terrible! Didn’t go over options with me and couldn’t accommodate my needs and was rude answering my questions without explaining things to me. I rather go to the Murray location. Better customer service and more understanding.
October 2019 by Sara Cerritos
I year ago I had the worst experience bc a guy who had account experience wouldn't bother to help me and gave me the worst customer service- that why I gave 1 star. Now I've change it; For the past few weeks I've been trying to manage my budget and see if comcast could do to help me with my bill. The first time I went to Xfinity new location, they guy was no help, not knowledge enough and seemed no interested in helping me. I had to call directly to call the center. Well I came in today and I had a nice gal help me she actually was able to help me keep my internet with a phone line bundle for a better price. She gave me options and helpful. I came back to return the equipment and I was offered another deal before returning my equipment bc once I return it to get it back it was going to cost me $, yes I understand the terms. I work in customer service too, but I'm set with what I have. I do appreciate the alarm, tv channel service but internet is my priority. Plus there's always options out there. All depends who is willing to help you and how someone takes the time to take care of their customers.
September 2019 by Steven Bredeson
I went to the address that is still on the Xfinity website in West Valley City, UT and they are no longer there. That really doesn’t surprise me because Comcast has the worst customer service. If I could have given 0 stars I would have.
September 2019 by Erin Crittenden
Fastest service I've experienced with Xfinity! Maybe I just chose a lucky time but I was helped right away and by a very knowledgeable and great staff
August 2019 by Hesau Hernandez
Came to replace a box since the old one stopped working and it literally took me 2 min to walk outside with a new one, great service!
June 2019 by Jays View
Tyler is awesome ask for him.
April 2019 by Brett Butler
I wish I could give 0 stars. My story is too long to post. Long to short: Xfinity has no desire to help their customers. They would rather lose a customer than help them. I am a lost customer. I will no longer give any money to this horrible company. I will also spread my disdain of this company to all I come into contact with. The epidamy of horrible "big business".
April 2019 by Tenney Anderson
Aaron was super helpful and had me out of there in 5 minutes flat with my modem. Explained self installation clearly in about 30 seconds. Exactly the service I like!