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January 2024 by Jenna Cohen
Brian is the best!! I called with a transmission issue and Brian stayed open 30 minutes late for me to take a look at my car, no charge. I had never even been to the auto shop before, he was just doing a stranger a huge favor! Since then, I trust them with all my car repairs and they do a wonderful job, always explain everything, and are transparent about pricing. Highly recommend!! Also, they have the sweetest dogs inside!!
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January 2024 by Morgan Riddle
Brian and his team are just the best. He was available to talk to me through my car emergency on a Monday holiday when I was passing through the area. He took me in and fixed the issue in less than a day. He was so knowledgeable, kind, friendly, and reliable. There's clearly a reason he is the most popular shop in Burlington.
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January 2024 by Selma Poljak
Received amazing service from Brian's! Brian and Jen were super kind and helpful, I knew my car was in good hands! Quick service and competitive prices were a plus. Will definitely be returning!
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January 2024 by Joe Skelly
Very fair pricing and repairs done in a timely manner for my UVM student. Will recommend for sure.
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December 2023 by Victoria Sunnergren
I can't express enough gratitude for the exceptional service we received at Brian's Auto. Brian and his team provided not only top-notch mechanical expertise but also an invaluable education on car care that left us feeling empowered and informed.The team quickly diagnosed the issue, explained it to us in layman's terms, and provided a detailed breakdown of the necessary repairs and associated costs. Brian himself took the time to walk us through the intricacies of our car's engine and answer all of our questions. It felt like a personalized crash course in auto mechanics!Brian and his team are careful to use the correct pronouns, which is an important consideration for us when choosing who we work with.Plus, there are dogs in the waiting area!
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November 2023 by Brian McDonnell
Brian's North End Automotive is an asset to the North End Community, and they are earning a well-deserved reputation as one of the top shops in Chittenden County. I have brought my vehicles to him for years, and have always been treated with the utmost respect and honesty. He's worked on my Buick, Honda Civic, and Subaru Forester over the years, and always proven himself knowledgeable and capable. Once, when I didn't have many options and I called them from the road towards the end of a day right before his shop closed, not only was he willing to answer the phone and work with me, but he was able to accurately diagnose an issue and prevent much further complications.I'm even more appreciative of them now after moving. An out of town town shop had done shoddy work and I was able to bring the car back to Burlington where he saw the issues immediately, was able to fix it in a budget friendly manner without giving me a hard time, and talked me through what had caused the issues and what to keep an eye out for in the future.Sometimes you're not sure which mechanics you can trust- Brian's Auto is as honest of a shop as it gets, well-respected in the area, and I can't recommend them highly enough.
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November 2023 by Allan Nicholls
I met Brian several years ago when he was working as lead mechanic at this Sunoco. He then quickly became my go to mechanic for just about every car I have owned. I always buy used cars and there always seems to problem to deal with - Brian gets me!Services: Carburetor cleaning
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November 2023 by Sonya Kaufman
5 stars just for Potato. Love going to Brian’s, I always trust their work and appreciate the transparent explanations of what needs done! Wouldn’t want my truck inspected anywhere else.
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November 2023 by Madie Rodts
We were passing through town on a trip out east. Brian was completely booked up but he was willing to take a quick look at our truck to help get our trip back on track. We cannot thank him enough for helping us out and informing my husband what needed to be fixed and on our vehicle. He was more than willing to work on it in his spare time but insisted my husband would be able to do the work himself to save us money. Could not recommend enough!
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July 2023 by Kenneth L Peacock
I had a great experience at Brians"s . My car had lost all power and I was expecting an expensive repair. (Catalytic Convertors or even worse ) . Brian and his team did some cleaning and adjusting and only $200 later I was good as new. Honest and friendly service is always what I get at my neighborhood shop. I won"t take my car anywhere else . Thanks Guys , Ken P
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July 2023 by Robert Spooner
This shop is a Dad's dream come true. Brian spoke to me multiple times after first dealing very respectfully with my daughter when she dropped off her Subie for a wheel bearing replacement. He talked her through the potential issues with the necessary repairs. Then, he called me and did the same. Then a follow up call with me to explain how the repair went. Just what I needed to make sure the car repair was getting handled appropriately when I'm 200+ miles away. If your kid is up in Burlington with a car problem and you can't get there to get it done yourself, I think you can trust the shop to do the work and not take advantage. They are busy though - so plan ahead a bit.
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July 2023 by Zeina Salame
I have never felt safer or better taken care of at an auto shop than I do at Brian's.I have an old and not so common car and I need to make it last. When I first moved to the area, I had a dashboard lit up like a Christmas tree. It was still the pandemic, I'd already had not so awesome experiences with two different auto shops, and I was really anxious about how to begin finding a place I could trust. Someone suggested I take my car where they go and what a tremendous gift that suggestion turned out to be.At Brian's, they aren't just great at what they do, but they are great at how they do it. I will never forget my very first phone call there. I was so frazzled from my recent move and the many things that had gone wrong with that process, including now with my vehicle. Brian didn't know any of that but was so patient and kind, just because. He answered all of my questions with clarity, warmth, a sense of humor, and set me up with an appointment as promptly as possible. The place it absolutely always hopping and no matter how busy they are, someone always cheerfully talks me through whatever I might need. For them it's not just about the cars. It's about the people. This team works so hard, levels with you in plain language, and is always good for a laugh. My car has a lot of quirks, but I genuinely don't stress it because I know they've got me. I never question how much I can trust their knowledge, skill, or integrity - I just do - and I have been proven right over and over again. I can't imagine taking my car anywhere else. So incredibly grateful for these folks and this place.
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July 2023 by A W
Very rude people here. Unless you're rolling in with an expensive car and lots of cash, don't expect to be treated like a person. I spoke with 3 different employees on the same day and each of them couldn't be bothered. I USED to think this was a place with nice people, but all I got was RUDENESS. ALSO... The response written by the owner is a TRUE REFLECTION of the exact attitude I got when I was there. My God, man your response was rude when it should have been an attempt to rectify the situation, but you have instead chosen to dig your hole even deeper by being rude. SEE WHAT I MEAN????
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May 2023 by Hailey Burns
This place is the best!! They always help me out when needed. I’ve gone to them for my tires, check engine light, oil, and even when something felt wrong and I did not know what it was. They offered to check out my car and did not charge me. Go see Brian!!!
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February 2023 by Sarah Cipollini
truly the best!! they lay out all your options clearly and explain everything in a super helpful and non-condescending way. they even cleared the snow off my car for me when i came to pick it up after a storm! will definitely be back, thank you :)
