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February 2025 by Emily Pelcher
Booked a facial for myself and a massage for my husband for my birthday. Arrived and was told the men’s spa and sauna area were under construction and unavailable. Also the hot tub was not working and had been drained. So our only option was to be at the cold lap pool. Showers were cold and the facial was 38 mins with power tools intermittently buzzing. Was offered 20% off but still paid hundreds of dollars for a horrible experience. Will not be back.
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September 2024 by BARB MARCH
Booked services for myself and nieces two months in advance as we were traveling in from Colorado. Called spa twice the day before to confirm…got VM, never got a call back. Shows up for our appointments and was told they cancelled the facials for two of my nieces. Said they called an hour before we showed up but never got a call. Ana at the desk was not only not helpful but had a condescending attitude. Will NEVER go again and absolutely do not recommend. Worst customer service experience.
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July 2024 by Mon I.
We booked a last minute stay at the resort for a short trip into the area. Our time here was limited, which made the early pool hours a bummer on a hot summer evening. To highlight such offerings and then close them when it's still light out is odd to me. The property is beautiful, as others have noted. Worth walking and sunset pond was very pretty at sunset. Our room was clean and felt mostly updated, however the fireplace did not work and there was a blind that clearly needed to be replaced. The regency efficiency measures are helpful, until you're walking into a hot room mid summer. The hot rob was clean and clear and a nice soak in the am. The late outdoor pool hours are also odd for mid summer? The indoor pool is 4ft deep, the entire thing, which is worth noting as they pride themselves on this lap pool and seems they are not quite transparent. It also seemed not so clean...not dirty, but maybe needed some as extra attention as a public pool and the surfaces could use a scrub (we started to enter and did not due to this). We would return when we have more time, seems like a better option for a family trip. Hopefully, a shift in pool hours is to come and that the pool is scheduled for some scrubbing...maybe it had a couple of high use days? Also, the doors to enter the buildings needs signs of replacements, this could become as security risk if not addressed.
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July 2024 by WD P.
Not sure what happened to this place. It used to be such a great place to go to. They certainly don't have any QC for room cleaning. My entire room had cobwebs in the corner, which is the first time I've ever seen that in any hotel. The baseboards are nasty AF. You're paying a premium to get above par service however, you end up getting Motel 6 quality cleanliness. When I brought this up to the front and staff, the gentleman totally looked at me like what you complaining about... Definitely felt like giving him a piece of my mind, but just let it go. Customer service, food quality, cleanliness. I've gone out the window since I stayed there Pre-pandemic.
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June 2024 by N B.
Do not stay here- not worth the money. Where to start: reserved a King got a double. Broken loud AC,. Body hairs on the top edge of the tub (seriously gross& obvious). Privacy? Block out the light??nope-Cheapest blinds you can find- poorly fitted window shades -& NO drapes- letting the light in. no usb outlets, tiny tiny shower, mosquitoes everywhere & the best for last the beds - beds- lumpy, huge hollow in them, feel the frame, noisy material - words cant even describe how bad the bed is-- are so bad a cheap air mattress would be better.
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June 2024 by Johnny K.
Another great stay! My fiancé and I came here for a weekend away, and I can't wait to come back! I'm always excited to stay at The Essex. Between an amazing dinner reservation at Junction, couples massages at the Spa, lots of time in the pool, and a visit to the tavern for an amazing breakfast makes our stay worth it every time.
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June 2024 by Danielle C
I’ve had several services here; I love this spa. I always leave happier than when I arrived.
Kayla gave me the best lash lift/tint I think I’ve ever had.
My one criticism is that the pedicures aren’t what they could be. They are VERY basic, and my feet aren’t much better than what they were before.
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May 2024 by Div A.
The property is beautiful however at front desk when we asked for hot chocolate they gave my kid very hot chocolate drink that threw him off and they did not seem apologetic at all. Something that does not leave a good memory from a vacation.
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April 2024 by Jackson G.
Spa technicians were professional and the treatments were decent. The front of house staff however... holy Shi* next level rude from the moment I arrived to check out. Thought maybe it was a bad morning but was really disappointed at check out that attitudes and extreme rudeness were still present despite not asking them for anything but to check in and check out? One of the young women even proceeded to go off about another male employee being "so rude" and having an "attitude" with her after asking one quiet question while walking through the lobby. (Scorned lover?) SHE DID THIS IN FRONT OF A GUEST SWIPING A CC FOR 800.00 worth of treatments! Kinda (really) sucked to end relaxing spa treatments with rude bitchy little girls at the front desk. Sucks for all the technicians that those individuals are taking away from guest experience big time. DESPERATELY NEED SOME HOSPITALITY TRAINING!
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March 2024 by Dustin F.
Horrible service filled with children. Where are the adults??? Outdated furnishings and had to beg for an itemized receipt.
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March 2024 by India R.
Resort was outdated and staff was rude. When I checked in they tried to charge me even though I had already paid for my entire reservation. I had to pull up my credit card statements from months ago when I had booked. The two young women behind the counter weren't helpful at all and were extremely dismissive. I was charged twice for champagne and overcharged for rose petals. Would not recommend. The only perk was the wonderful staff at the spa and the extremely nice and talented staff there. I didn't even get an apology for trying to be charged twice for a room I had already paid for.
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March 2024 by Kevin Roach Jr.
Wonderful end to a nice romantic getaway in the green mountains. Very experienced & friendly staff, we did a couples massage and ended the day enjoying all of the amenities offered with the massages.Next time we will definitely try additional services.
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February 2024 by Tarah B.
My husband and I stayed here for my birthday and had their romantic getaway package. We had a truly amazing time and were able to relax. Our visit to the spa was great, highly recommend the hot stone massage. We also enjoyed sitting in the hot tub while it was snowing, very magical experience.
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February 2024 by Maria Bove
Our experience on Sunday paled in comparison to our experience last year at this time. Though we had fantastic and very professional treatments, the facility itself was lacking. The fireplace in the main sitting room was broken, the music shut off, locker rooms and facilities were grimy. We also had very slow service when we ordered a few drinks. We had a magical and relaxing day where none of these issues were present last year but we won’t likely book again in the future due to our experience this year.
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February 2024 by Leslie Drown
I emailed and called with no response. 3rd time I called, I spoke with someone. I tried setting up a spa day for 2, but they only have 1 nail trch so we couldn't get mani pedi's at the same time. One would have to wait and then vice versa.
