September 2021 by A N
Aside from ridiculous wait times and rude punks working at this place, I developed all the signs and symptoms of listeria poisoning from this joint. It took a mere 4 hours right after their food. I have test results that show I had listeria poisoning and the first question the doc asks is have I been eating deli meat or cooked chicken? Go figure. Save yourself the headache from this dump and find another location.
September 2021 by Ellie Surratt
We ordered on door dash to pickup and the employees kept our order by the cashier instead of where it's supposed to be, by rapid pickup. Naively, we waited for 15 minutes until we inquired where our food was and we were told that our sandwiches were being kept at the front. The app (which separately sucks) kept telling us that our sandwiches were in the process of being made, even though they were ready. I love firehouse, I worked at the first firehouse ever in jacksonville, FL. This location's organization was very disappointing, we'll be frequenting another location.
August 2021 by Federer S.
Ordered two sandwiches and they couldn't get those right. You look forward to your sandwich coming and you order a club and they put feta all over it with cucumbers. The sandwich was ruined. Then you order a gyro and it has mayonnaise and bacon on it. The owner never accepted responsibility just wanted to tell me about how he is short staffed. Everyone is and they charge too much money not to accept responsibility. I will never order from here again. He never offered any accomodations just told me to call Uber eats to get my money back.
July 2021 by Teddy Simkins
Takes forever for a sandwich (at least 30 mins for two sandwiches) and ‘jasmine’ was super rude and unprofessional to my wife and child. Avoid, this place has gone down hill.
July 2021 by Kwabena Newmann
The few times that I've come to this location the service has been wonderful. The person at the register is always so nice and courteous. Only complaint is that they were out of Chocolate Chip cookies and I didn't have the time to wait for them to bake.
July 2021 by Matt Jennings
Subs are great, but it takes so long for an order! I ordered a single small sub in store and it took almost 20 minutes for them to prepare. Either order ahead or be prepared to wait
June 2021 by Heather Sauve
Food is always great! But holy cow it takes 28 minutes from start to finish to get your sandwich.***Edited from 4 stars to 2.My son went in over a half hour ago and ordered. He asked twice for an update. After 35 minutes they said "oh we lost the slip we'll remake it"No one answers the phone at this location.Tried several times.Will not return to this location.
May 2021 by Adam Littleton
Great place. I got the beef and cheddar brisket and it was delicious (as always). My girlfriend got the meatball sub and got the garlic bread as the bread. This was her first time trying this new bread and was extremely impressed. The best part was how nice the customer service was. The cashier was extremely nice and courteous, which made the experience even better.
May 2021 by Jeremy Jewell
From the delivery person stand point they dont have things ready for pick-up and slows down the whole process
May 2021 by Aveon Cole
I used to work here. Alot of employees isn't following the cleaning procedures as far as washing hands, changing gloves, etc. Don't be fooled by the owner, she just want's your money. Very biased towards certain guest as well I've noticed. Alot of the morals I stand by is the reason I quit this location. I will never recommend anyone work here or allow their children to be here either. Managers are disrespectful towards employees.
May 2021 by Sarah Edmonds
Really good subs and great customer service ?
May 2021 by Aaron Liverpool
Love the beef and cheddar brisket sandwich. Food came out quickly and didnt really have to wait long to order. Employees were friendly and accurate
May 2021 by Paulos Araya
You ask them to add a bag of chips to your order and the charge for the combo. Then they give you a cup with your order as if it's a courtesy even though you never ordered because they've already charged you for it. That's not a courtesy that's robbery
May 2021 by Kevin V.
So I came in around 1230 and there must have been 20 people in line, I almost left but man am I glad I didn't. Not only did the staff do a quick and efficient job of getting all the orders made as quickly as possible but I had the best sub I've ever had. Pepperoni Pizza Meatball sub was awesome! It's a must try. Bonus was I also got a mint chocolate chip cookie that was pretty amazing as well. The wait was worth it and this location had the right staff working. Great job by the staff and great quality/taste on the food.
March 2021 by edward brown
Friendly service. The power was awesome