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September 2022 by L L.
The store itself is usually well stocked and clean. I choose to go to this location for these reasons and more. Friendly clerks, fresh veggies and pretty good selections. BUT, do NOT get the pre cooked baked while chicken in the deli section. It is probably the worst chicken I have ever tasted. Sorry Giant. It has no seasoning, it's dry, it's small, overcooked, it's just nothing you'd want to eat. My husband agrees. Waste of money.
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August 2021 by Heather C.
Produce is great but you often find the sale items gone. Also, can we talk about the new gas rewards system. DOES NOT WORK. We had 30 cents after taking the reward and the Shell gave us 3cents. How is that even possible?
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July 2021 by Charley C.
I received excellent customer service from Roger this morning. He could tell I was struggling with too many items without a cart. He told me he was going to go get me a cart and he did and made my shopping so much easier so bravo to Roger who was on the job with great customer service first thing on a Saturday morning.
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March 2021 by Mike R.
Multiuse properties are unique. This seems to be the way northern Virginia is going. With that being said, this Giant seems good for the neighborhood. Yet due to this newer phenomenon, the store has nothing on a "Super Giant." Yes it is smaller, but I did find it to be well stocked. Kudos on one of the best looking fruits/veggies section in the area. They really put some effort into this, and I hope the managers/employees hear, because you got me to get more healthy foods than normal. That's very commendable. I find the employees here super helpful. During this recent trip had to pick up seafood, and the staff was wonderful. The aisles are kind of narrow though. Also I'm not too keen on parking the truck in the garage. These can be difficult in northern Virginia, due to some less than exemplary drivers. If you're around here though, it's got my recommendation as a decent grocery store. While it's not cheap, you're more likely to find more reasonable cost foods here than it's nearby competitors.
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March 2021 by Patricia B.
Groceries never delivered nor was I notified there was a problem. I called an hour and 45 minutes after delivery window and was told the order was canceled because driver could not find house and Google maps didn't help. Just for fun I entered my address into Google maps and "Bingo" there was my house. All other delivery drivers are able to find my house. Also, when I called the customer care line, there was an 1 minute and 20 second message regarding Giant's Covid vaccine procedure for Virginia, Maryland, and Delaware before the "press..." select was available. What?
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December 2020 by Melissa T.
I am highly upset that employees of this Giant literally just grabbed my nephew & took him to the back, accused him of stealing because he had a big coat in & a full ski mask. Once they checked his bag & seen his receipt they allowed him to leave. This is called discrimination
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July 2020 by Mark L.
I'm never going to this Giant again. I've observed 5 people in 2 visits this last week not wearing Governor mandated masks - the food is generally decently stocked but there is very little enforcement of safety protocols during Covid-19. I understand everyone's trying right now but this is an area where simply trying is not good enough.4 of these customers had carts filled with groceries which means they had been shopping and handling goods for extended periods of time. It hurts to say because this particular Giant was my favorite in the area but the very lackadaisical enforcement of Covid-19 safety measures is a non-starter.
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February 2020 by Joyce B.
Customer experience: the interaction between a customer and an business throughout their business relationship (from seafood and lottery tickets to everything in between). A customer's experience impacts their willingness to be a loyal advocate, to pay more when there are other options but, they choose to repeat the experience. Giant needs to focus on connecting with customers; a customer brings value regardless to age, culture or diversity of backgrounds. A negative experience over $1 or, not taking the time to connect with a customer (because they present different from what your use too,) does little to reduce churn. If you want new and old customers to remain loyal, you have to invest in their experience!
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January 2020 by Tarin A.
Really upset with this location. We waited at the bakery section for over 30 minutes for help and received no assistance. In the end we left empty handed
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December 2019 by Matthew H.
This Giant is okay; it's on the smaller side since it is in the same complex as an apartment building.
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November 2019 by Matt H.
I've been going to this Giant since it opened and its predecessor at Monroe Avenue, where many of the current employees worked. It's the workers that make me return at least twice weekly. Very friendly, especially Jim who is awesome!I do worry about management's push to get customers to use self checkout. If I wanted slower and impersonal service I'd rather go to Harris Teeter instead of using self checkout. I hope that they keep a full complement of cashiers. As an aside, Giant is a good neighbor and always has people with disabilities working, which is very important. Finally, the workers are Union and get paid extra to work on holidays. I usually avoid shopping on holidays, but not when the workers are treated well!
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November 2019 by Laura W.
I have been to this Giant a few times and, I must say, it is one of my favorite ones in the area. It's spacious and clean. They have lots of produce samples which I enjoy giving to my 1 year old so he can start to taste fresh fruits and veggies in small doses. The parking is underground and it is free. The deli people are actually friendly and have a sense of urgency that I have seen lacking at other locations. There is a wide variety of organic and "natural" products. There are also lots of options for different varieties of meat (ie: prepackaged pork tenderloin had 4 different flavor options). Items that I have had trouble finding at other Giants (specifically mint chocolate chip fiber one protein bars) were readily available here. They have more ready-made meals than I have seen at other locations too. There is also a PNC Bank on site. This Giant is relatively close to me and is convenient to visit after taking my son to story time at the Barnes and Nobles nearby. I definitely plan on returning in the future.
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October 2019 by Destiny P.
Stopped in this giant for the first time, and it's probably the last. There were a lot of expired drinks over ten days old. So no one checks the products for expiration is the idea I got.
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October 2019 by O. J.
Customer service is lacking. Today I got in line where a cashier by the name of Margaret was texting and never greeted me. She then proceeded to have an attitude when I questioned the pricing of an item that she rang up wrong. After realizing she was wrong, she didn't apologize, but proceeded with an attitude. I also spoke to one of the managers regarding another pricing issue and she had an attitude as well. The customer service was really disappointing. The only reason I gave two stars is because the store was neat and well organized. It doesn't hurt to be nice to people, treat them with kindness and to be helpful. That's pretty much what good customer service is. I truly hope some training will be given.
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October 2019 by Frantese H.
Giant is the bomb. I usually shop around 10AM on Saturday or Sunday. I used to shop at a different store that didn't start its deli and shelving until after 11AM, which was pretty annoying because it meant I didn't have access to many of the items on my list. Giant seems to have all departments going early, so they really stick out to me in this regard.I have to take a moment to give a shout out to two people: Mary and Abdul.One morning I was shopping with my 2-year-old and was looking for peeled and cut butternut squash. Abdul offered to pick one out for me, and to peel and cut it in order for me to pick it up after finishing with the rest of my shopping. Amazing, right?! What service.We always seek out Mary for checkout. Mary is friendly, speedy, and very thoughtful while bagging groceries. The things that keep me coming back to this Giant location are Mary, Abdul, and the fact that the shelves are stocked by 10AM, giving shoppers the options they need.
