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September 2022 by Scott L.
Did a one way delivery from Virginia to Massachusetts. Was happy with a no hassle check out and check in. Price was quite reasonable. Truck was new, clean and performed perfectly.
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June 2022 by C W
Sean was great! Very helpful and pleasant to work with. He went above and beyond to help us. Thank you Sean!
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June 2022 by Kurt Leffler
Sean was extremely efficient and professional, and went out of his way to take care of the customer. Strongly recommend this location!
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May 2022 by Ed
Returned the truck around 430, guy was in a bad mood as they were getting to close time. Invoice shows I returned in the morning the next day? Unethical
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February 2022 by Jack Doll
Place doesn’t look like much, but the staff is friendly and took care of us when U-Haul cancelled our order unexpectedly. Very grateful for Penske
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January 2022 by Matt Ingram
Saieed took care of us when we got our truck and trailer for moving. Such thoughtful and excellent customer service! He made sure we got the newest truck for our long distance move, and made our process a pleasant experience. Highly recommend this location!
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November 2021 by Jean Paul Pfister
Quick pickup and drop off. Good price for interstate moving, AAA discount.Only issue no washer fluid. GMC ran well.
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July 2021 by T M.
I got a reservation online. Inserted credit card info & drivers license info and all done. After several hours they call me and they want to charge me $240+ a day vs $120 reserved price. Spoke with their manager and it wasn't much help. They said they got glitch on Penske site. Is that my problem?
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June 2021 by Vlad G.
I made reservation two weeks before the date of my move, for one day truck use for about 45 miles. The customer service was great, I had a confirmation few days before the date. Came in the morning to pick up the truck, was in and out in 20 mins! Super easy, since most of the application, documentation is done online. Lovely gentlemen helped us get the truck with good functioning door, explained the rules, details! Very pleasant. These trucks are much better than other trucks, since I was doing the move myself, the trucks have all the features I needed, backup camera even. Loved it. Returned the truck the same day at fhe location and dropped the key in the drop-off box, next day I got email with final price (based on miles) and the deposit was returned on my card ($150 temp hold). Great truck, service and good people at this location.
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May 2021 by Sheri Lee
The reps here really tries to work with their customers and make them happy. Twice I was impressed by their customer service. Will return if I ever need their service again! Highly recommend!P.S. Be sure to fill up before returning your rental, unless you want to pay a steep price @ $8/gallon!
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April 2021 by Jonathan Updike
Great customer service here.
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March 2021 by carlos sanchez
Quickest service this side of the pecos.
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February 2021 by Mike Moyer
Staff is extremely friendly and goes above and beyond for their customers. They go the extra mile to make sure you have a clean truck ready to go when you pick up.
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September 2020 by B N.
I had called and scheduled a rental truck pickup to move this weekend and the call was pleasant and easy enough. The information proceeded regarding the costs based on the size of trucks was also false as I learned later. When I showed up the following morning I was informed that there were no reservations under my name or phone number. That there were no trucks available. I'm 98% positive that the same man who waited on us on Saturday was the same man who I spoke to on the phone the day before. He also promptly informed us that no trucks were available at the Alexandria location either. I stepped outside and called the Van Dorn Street location and learned there were plenty of rental trucks available. We had no issues at the Van Dorn st rental location. I don't know what happened to the man that spoke to me on the phone or the man that lied to my face at the counter, but clearly somebody hurt him in his life for that kind of behavior to happen. I guess he thought he would take it out on me for some reason. We didn't make a scene. We didn't complain in person. But I want to make sure that other people know of my experience and maybe take the extra time to go to another location for better service. Note: We had an excellent experience with the Van Dorn Penske location from the phone call in the parking lot at Columbia Street's location, to the pick up, to the payment, and the drop off.
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August 2020 by Angela Suarez
We were able to get the truck earlier than we scheduled, which was helpful. The staff checking us in was super helpful and friendly. The truck was clean and ran well. The last thing you want when moving is things adding to your stress, and the Penske experience made things easier.
