-
March 2024 by Dar Lundberg
Have been going to Parkway Shell in Burke for Emissions and Safety inspections since they opened as a Shell station. Had been burned previously by recommended work at other locations. There is a conflict of interest set up by the state. Inspections don't pay much so there is an incentive to find something to fix. I've never had a problem with these guys. On one occasion the dealer had cross threaded a lug nut. There was a delay in getting a replacement so they didn't charge me for the new one. For the person who was told they had "dangerously low brake pads.. worst they had seen". VA says more than 2/32", or replace. Any auto repair operation that had been in business more than a couple of years would have seen metal on metal brakes. They'll still stop you, but with more noise than danger. I'd trust the guys who didn't get me to spend more money.
-
March 2024 by Page McDermott
Took car in for an oil change. Noticed a few days later that they broke off a piece of the front of my car. Went back to ask them about it. They denied it. I’ve never been in a wreck and the only way this piece could have been snapped off was with the hood open; like when getting an oil change. I will NEVER do business here again!! They had the opportunity to make it right and failed.
-
March 2024 by Joshua Cruse
Slow pumps, contactless payments not working.
-
February 2024 by Jim Williams
We had work done on our car recently here and will use them in the future as well. Dale was friendly, and helpful. He explained what was being done and was up front about prices. They were prompt and honest.
-
February 2024 by Kevin Turner
Wells Maintained and Good Prices
-
December 2023 by John Saccomando
I have been taking all of my cars here for a decade. Dale is awesome - he's never steered me wrong. I took my 15-yr old FJ Cruiser to Parkway Shell and they replaced the brakes - pads, calipers, rotors, fluid and all for less than the other two shops in the same plaza. And they don't try and sell you on anything you don't need. Dale even once told me during a safety inspection on my Prius that my brake pads were within limits but would most likely not be for next year. That was it - no quotes or recommendation to replace them right there. That's an honest broker. Highly recommended!
-
September 2023 by Spence Watson
I've been going to this station for 10 years getting inspections done...NEVER been taken advantage of. Dale is great! He caught some hidden wear on my tire during an inspection and saved me from having a blowout that would definitely have happened. Highly recommend this station.
-
September 2023 by Alex Green
Dale Green tried to take advantage of my mother when she needed a state inspection. An absolute scummy mechanic trying to sell her parts she doesn’t need.
-
August 2023 by Clarita Herce
NEVER COME HERE FOR AN INSPECTION. Many have written that the auto inspections are quick, and there is a reason for that: they may not be checking your car at all. My vehicle passed inspection despite having dangerously low brake pads. I took my car for an oil change after passing my inspection and was told that my brake pads were "the worst" they have ever seen. It was dangerous for me to drive my car on those brakes, and I would have never known it. NEVER GO HERE FOR AN INSPECTION. Go to the ExxonMobil down the street where there was a line that took TIME, and the inspectors actually CHECK their cars.
-
July 2023 by Anita Yunus
Really great service and very caring people over there.
-
June 2023 by Teri Waters
They were amazing. I came in kinda late for the emissions test, and they still saw me anyway
-
April 2023 by Melanie
Queue-up inspection stations are my favorite. You can tell by looking about how long you'll have to wait, and these guys are quick.
-
March 2023 by Mike Still
Great service for inspections and emissions. Never had a problem with them and Earl is the best.Only would be that cigarette and gas prices are slightly above other places in the area, but the crew makes it worth it.
-
November 2022 by Traci C.
Arrived with big worries about leaking engine fluids and nervous spouse on a holiday. Dale addressed ever possibility right away. He explained what it all meant and possible next steps. Appreciate the extra care and consideration. Very kind, knowledgeable auto mechanic and staff.
-
July 2022 by Tae Hwang
I moved back to Virginia 5 years ago after living in other state. For the past 5 years I have been going to this Shell for state inspection, brake changes, recently alignment (after buying tires from Walmart), etc. All those years people working there have been very nice. And they only recommended services that I needed - I haven't had any incident of "upselling". The price is fair as well. I recommend highly recommend this place.