-
November 2025 by Mohammed Lacivita
Ricky is the best
I came in right at closing time, and even though they were already closed, he was extremely nice and patient. He still took care of me, checked my tire, checked the pressure, and even made sure all four tires were good before I left. On top of that, he was willing to schedule me an appointment for another day even after business hours. This is truly outstanding customer service. I really appreciate the help, and this experience definitely deserves five stars!
-
October 2025 by C GCr
After making me wait several hours they said my tire wasn’t repairable, had a small, slow leak, hole “in the shoulder.” Took my vehicle to another place that said it was easily repairable and that place did it for free. So either this place is slow and incompetent at best or lying and scamming people into buying tires they don’t need at worst. Either way, skip this place and take your repair elsewhere. So glad I did!
-
October 2025 by Ron Mangas
Kenneth was extremely responsive to my online quote request, answered questions, and put together several competitive quote options until one met my needs with the desired tires. Tires were installed the same day.
-
August 2025 by Naim
Had a wheel alignment done there; no wait time, finished in an hour.
-
August 2025 by Emily Beach
The coolant reservoir cap was left off when I picked my car up from your shop. I drove without the cap on, as how was I to know that my mechanic had forgotten to put a vital part back before letting me drive away, and my coolant got to critically low levels. Leaving the cap off was incredibly negligent behavior. When the car returned for service of the issue it was originally scheduled for, the coolant was not replenished to above minimum levels, even after I informed them of what had occurred and they claimed that they had “topped it off”.
My experience with this store began with them selling me a $200 initial service to investigate my AC system by flushing it out, instead of taking the easy first step of opening the hood to see if the problem was there (news flash: it was). I was also never informed that the main repair I was getting might not fix the problem. The repair was framed as an easy solution that would be done in one step. However, this turned out to not be the case, as the price of the repair just continued to rise while my faith and trust in your company started flatlining. My car also returned with multiple black smudges all over the interior, which were not there prior to service as I had just cleaned my car the weekend prior. I now have absolutely no trust in your mechanics abilities to fix this issue, and will have it repaired elsewhere. I will never return for work here, you have lost a customer for life.
-
August 2025 by Karen Goodwin
As an elderly widow who drives an average of 40 miles a day, I really need car care people I can trust - these are those people!
-
August 2025 by Alyssa Kakol
I am such a nervous person when it comes to the care of my own car because I took a big risk in purchasing the car by myself and I just want to be able to take care of it and not let anything happen to it. I made these fears Known to the person on the phone, Melissa. She reassured me that they would do everything by the book and there’s a free 25 point inspection they did that was just for any upcoming recommendations about the maintenance for my car. Melissa went above and beyond to be fully transparent with me and walk me through everything they found during inspection, which wasn’t too much because I take such good care of my car and it showed. I do have to say that going into this, I knew that my tires were probably going to be a talking point when I picked up my car because I had heard it from a few different mechanics the past couple times I went for an oil change at the dealership. I could not be more thankful to Melissa for calming my fearful nerves. I have never been outside of the dealership for any maintenance, but I knew that the dealership was starting to get expensive and harder to afford any maintenance work. The prices were reasonable for what I needed, and they were very thankful for my business and it showed with how well and professional they treated me and anyone else who was in the shop at the time I dropped off and picked up my car. I had to drop it off on my break from work and it was done by the time I got off work. They also gave me recommendations for the tires that I would need in relation to the type of driving that I do… I am going to be doing my homework for tires based off what was recommended to me but I am more than pleased with the people at the shop and I thank them for everything. I will definitely be returning for oil changes and other small maintenance repairs/work from now on.
-
July 2025 by Teresa
I have been coming to VA Tire and Auto for years but do not plan on returning!! They tried charging me $800 for a check engine light that came on after I had already paid $2k (including an alignment which I was told over the phone was REQUIRED in order to pass safety) for repairs and replacements in order to pass both safety and emissions tests only two months prior. The check engine light was for, according to management, a faulty oxygen sensor..which they somehow didn’t notice during the emissions test less than two months prior?? I was told that they never touch that part of my vehicle. I spoke on the phone with Jason, the manager, and literally yelled at him that I wanted proof that that area of car had not been tampered with and that additional work done needed to be put on a payment plan/covered by the store. He said no and that they would deny me further service. Apparently, Jason doesn’t understand that women in their 30s are victims of mechanic fraud all the time and that that would understandably justify my anger here. He said they would cover the diagnostic fee and that I could come pick up my car and have it serviced somewhere else. When I arrived to pick up my car, I was told there was “no diagnostic report” to give me. I wasn’t given any record/form/receipt what-so-ever even though I asked (aka - the diagnostic test that might show that the cause of the check engine light was the result of their previous work on my vehicle). I was given my car keys back..nothing else! Telling a customer that you won’t charge them for a diagnostic fee doesn’t not mean that you don’t give them a receipt indicating any work done on the vehicle; a diagnostic test included! Oh, and I should add, the check engine light was cleared!
I don’t recommend this place! Take your car somewhere else for quality service!
This is a deliberate attempt to cover up their previous work (done for emissions and safety)! This is shown by the fact they refused to give me the diagnostic tests results when I came back less than two months after I had over $2k in repairs done on my vehicle. The manager is pretending to be offended by the fact I yelled at him on the phone. What company tells a customer who has been coming to them for 5 years to go somewhere else after the customer is ANGERY at their poor service!!!! Apparently telling a customer that a fee will be covered by the company just means that you will not get access to your car records!!!
Reply: I see your reply to my review. I EXPECT higher management/owner to reach out to ME based on my review. You have my contact information; take initiative! I am not going to go through the trouble of resharing everything in an email when management has already made it clear they won’t provide me service anymore, which includes providing me with receipts and diagnostic results. You take the initiative to keep a customer! Yet another example of poor quality service!
Reply:
After having it inspected else where, no issue with the oxygen sensor was discovered. Also, I was never given the diagnostic report which might support your claim of the reasons for the engine light. Therefore, I am left to conclude that you are lying to me and wanted an excuse for me to pay $800.
-
July 2025 by Sunny Alluri
Expedited service. Had to change my tires, got it done in couple of hours with no prior appointment. Nice and friendly staff.
-
July 2025 by Sujay Nandy
Efficient and quick service with good quality of workmanship and honest service evaluations.
I have been coming here for service on 3 cars for over 10 years.
-
July 2025 by Long X
Beware if you are taking your car here for safety inspections. Similar to another review posted a month ago. My car failed safety inspection due to a cracked lower control arm on one side. They also recommended replacing the other lower control arm due to wear and tear because of mileage. I replaced the lower control arm that was supposedly cracked. There were no cracks.
Pictures were taken a few weeks after I did the replacement. Thus the rust.
-
July 2025 by rozi nabi
I had a great experience at VA Tire! Kenny made the whole process of changing my tire quick, easy, and convenient. He was very informative, professional, and got everything done in perfect time. He was also incredibly kind and helpful throughout the entire visit, making sure I was taken care of and answering all my questions. Ricky was also super friendly and helpful. I’m so glad I came here! Really appreciated the excellent service from both of them. Highly recommend!
-
July 2025 by Tojo Thatchenkery
John who was the mechanic took exceptional care of my Jaguar. He is very competent with many years of experience.
-
June 2025 by Suaad Saleh
Is working very good 😍💝😍😍🤝🤝🤝👍👍I've been working with Virginia Tire for a long time the first time I started Starling and Ashburn it was very good people working with them but after that, I moved to Centerville I didn't find the same situation and started in Ashburn after that I tried the one in Chantilly it was very good people working good and friendly the customer service I need the detail about my car🤝👍💝😍👏
-
June 2025 by Ezra Paul
Thought they would be great communication. I had to be the one to call in 20 minutes until they close to see if my car was being overnighted, also had to call the next day to see what was wrong with my car, as well for my car was to be picked up and had to call in for that as well. Diagnosing my car is another story… I will not return!!
