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February 2024 by Preston Weaver
They were quick and so helpful! Fixed my problem immediately! I appreciate there work.
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January 2024 by Denny Simmons
Helpful and knowledgeable. Great staff
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January 2024 by Brian Evans
Fast service, knowledgeable tech. Very impressed! It was an unexpectedly positive experience.
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January 2024 by Suzie Maxton
Not helpful to me. Agent seemed irritated & not helpful. Glad the agent on there 800 phone line was informative.
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November 2023 by Steve T
Had to return some equipment I wasn't using.It took maybe 10 minutes. Everyone was very helpful.
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November 2023 by Chelsea Mick
Everyone was so helpful and Kind. I didn't have to wait long and they made my process easy.
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September 2023 by Jessica M.
My husband and I went into this location the other day to inquire about bundling our cell phone (Verizon) with our internet (Xfinity). While we were waiting for our name to be called, I was mentally prepping for the typical runaround that usually comes when dealing with internet, phone companies, etc., but when Rob Morris called my name, he instantly changed my view. There was no back and forth or haggling, but just honesty and professionalism. He got us everything we needed, and then some, all while staying under our budget. Rob is awesome and if you're able to connect with him, you're in luck!
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September 2023 by George Mayo
I recently upgraded my cell phone and from the beginning to the end, my sales representative Rob was by far the best I have ever encountered. The store that day was very busy with five customers ahead of me. I was expecting someone to tell me that I would have to come back another day as closing for that day was within a half an hour. Rob assisted me as though I was the first customer at opening and never once gave it a second thought when my transaction ran over into closing. In this era of hurry that we live in, it was quite refreshing and impressive that the customer is placed with such importance as I was treated by Rob. He even followed up with me a couple days later to let me know that the issue with a promotional credit had been resolved to my benefit.I work in the retail/customer service driven environment and always appreciate when I receive top notch service. Xfinity has a customer for a very long time - great TV and Internet service and price, but above all that, excellent customer service from employees such as Rob will undoubtedly retain my business.Companies should always know when they have stellar front line workers who actually treat customers as they expect to be trrated.Thank you for making my purchasing experience a memorable one!
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September 2023 by Jennie Benni
Quick friendly service! I stopped by after going to another store in the area for assistance with my auto pay. The website and app wouldn't save my new card information. I was the 4th person in the queue but was out in under 20 minutes. I would have easily spent double that Time had I called in to the customer service line to try to resolve my issue. I plan on just going to the store from now on for assistance with anything I can't sort out on my own.The gentleman that assisted me was incredibly kind and genuinely apologized several times for the issue and that I had to wait a few minutes before someone could get to me.Absolutely great customer service!
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September 2023 by David G
I think it's important to distinguish between regular Comcast service when you call on the phone and the Xfinity store. I've ironed out a lot of problems by visiting the store and my results here have been much better than calling customer service on the phone. There's been a couple of hiccups along the way but the representatives here have been true to their word and eventually found a way to deliver on a promised deal. They also informed me of deals that customer service on the phone said did not apply to me or were not available. I'm really grateful the store is here and close by and my overall experience has been positive.
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September 2023 by James Schempp
Customer service is good, but the internet in my neighborhood stops working for hours on end at least 4-5 times a month. Working from home this is a real problem. Would recommend you go somewhere else if you can or make sure you’ve got a good data plan, as you’ll be using your personal hotspot A LOT.
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September 2023 by Dhanush Patel
Recently switched my account toComcast Hospitality for TV service at my hotel. Little did I know, how incompetent the entire staff is from sales person to the project manager to the tech support. Bought/ added the entertainment and sports package and signed the service order with Troy Harding on 8/1/23. Still waiting for the package to be deployed. Have been on calls with tech support, service depsrtment and noone seem to andwer when it will be done. Disappointment is a nice word to use for lack of service. Switching back to DirectTV the first opportunity I get.
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August 2023 by Matt H.
The worst phone service call, I have a every had! I couldn't get a person. They hung up on me multiple times! They force you into texting or only online. They wouldn't let me talk to a person. I wanted help, and there is not quick way or consistent way to getting a hold of a person. You need to go there in person to get help.
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August 2023 by K Y
Louis was absolutely amazing. Kind, nice and professional. Would highly recommend.
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July 2023 by Beverly Tolliver
How about a negative 1 billion. Worst worst worst customer service ever!!! ? When you finally get a human they don't know what they are doing. They put you through the ringer and your on the phone for literally hours. No one seems to know what they are doing and furthermore don't care!!!! I will NEVER recommend them!! Just my opinion!