"The wait staff was great. The manager Becky was awesome. We where there for 2 hours. It took 45 mi Utes to get the wrong boneless wings, 20 minutes more to get the correct wings, and another 20 minutes to get a over cooked steak and a incomplete dish ( they sent the rest of it out later when I was almost finished). The GM watched this spiral and Becky got things moving in the right direction and the GM cooking. It was so bad they were 3/4 full and went on a 25 minute wait. Our food was comped and because of the hard work of 1 manager we may go back.
Still can't believe a GM let this happen. He w as easy to spot. "
"We will NOT be going back to this location! We arrived at 7:15 yet got our food at 7:55. Then the Oriental Dressing was supposed to be white instead of spicy red, which is what we got on our salads. Ironically, the real Oriental Dressing was on our tacos. We had three different ppl come to our table and none of them was our server. We asked for Thousand Island dressing, but got Mexi-Ranch dressing and the server told us that they didn't have Thousand Island. What restaurant doesn't have Thousand Island?! The only other time she came back to our table was for the tip. Anyway, we will not be going back to this Applebee's."
"After several years of improvement 2009 to 2015, this Applebee's has fallen off. As a previously faithful patron, I enjoyed the professionalism of a couple of the staff members and a great kitchen staff. Katie was irreplaceable and Diane was a good up and coming.... the last few times... Waitresses outwardly malcontented, openly complaining, the bar area in need of bussing and a clean cloth, yes, the bar table seemingly always messy with the previous customers old dishes. No lids on nothing ....meaning alcohol bottles, juice containers, garnish trays, etc... all out of place and uncovered.
And please do not arrive after 9 or 10 pm. The chance of immediate attention is less than 50%. The floor staff is usually off doing everything else but paying attention to the lobby. This place has returned to the 2006 days. The food is still REALLY GOOD but at this point, the customer experience is already ruined. There are 10 other family type restaurants with-in 1 mile.... Tighten up!"
"Not a good one.. Can in the door and there was no hostes there to sit us. The wait staff watch us stay there and did not come to greet us. We set are self, and still they walk pass us and say nothing. After 25 mins or so someone came n got are drinks. We had around ready are apps on the machine at the table. Not so and this was my first time going to this one.. I love the other ones i been to.. a server that came over to the table was actually alright. But you could tell it was not her table area.. "
"Good customer service... The waitress was nice and patient. Food was great the appetizers was on point... Definitely will come again.."
Applebee's Neighborhood Grill & Bar - 612 Grassfield Pkwy
"My husband and I went in to have a late appetizer and a glass of tea. We went in at 10:30 pm and waited 10 minutes to be seated and then we ordered our teas and said we needed just a minute to decide on which appetizers we wanted. The waitress brought our drinks and never came back. We waited for 15 minutes, finished our teas and she still never came back. We flagged down another waitress and explained that our waitress had never took our order and that we wanted our bill for our tea. She told us not to worry about paying for the tea and that she was sorry. This us the second time we've gotten horrible service at this particular Applebee's restaurant. Twice is enough, won't be back again! Y'all need to train your staff better!"
"They have some great dishes here, especially any meat entrees. It can get a little noisy and crowded sometimes, but it is still a very satisfactory experience for me and my family. Thank you Applebee's!
"The level of service provided at this location is a joke. Absolutely the worst service experienced at an applebees ever. Staff is not customer focused nor motivated to serve. Need attention applebees and Potomac dining or put this location out of it and your customers misery!"
"We did not receive silverware in a timely manner. The meal was slow to receive. The food was warm. No smile from the waitress. "
"Waited 30 minutes for a table (lots of tables were available). Hostess ended up sitting us in the bar at 8pm with kids. Sorry but we should not of been sat in the bar with kids at this time of night especially with lots of tables open. Good took 40 minutes to come out. Server never even checked on us after the appetizer had to ask for refills and silverware. We will NEVER eat here again"
Applebee's Neighborhood Grill & Bar - 4132 Portsmouth Blvd
"My family and I came to this location and had a great time. We were able to relax and enjoy our hot for and excellent service. I asked our waitress, think her name was Ashley who cooked our food and she said our broil cook Keith. Thanks for providing us with an excellent time"
"Really good atmosphere. Server was awesome and very patient with us taking a whole lot of time to find out what we wanted to eat. She was quick with the beer rounds and made our visit a first of many!"
"Food was tasty and price is right. I don't know why don't a they don't offer a side salad as one side options with their meals. Strange!"
"Friendly staff! Fast service! Great food!"
"If you are looking for service, go somewhere else. Server was too busy with the ice and bottles to provide a good service to her only customer around the bar."